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February 2024 by Ann B
Great customer service! All the employees were very helpful and nice! The chocolate coconut coffee was delicious!
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February 2024 by Joseph Teixeira
Staff was friendly and
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January 2024 by Morgan R.
Love this place!
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January 2024 by Barb V.
We stopped by the Lindt Chocolate store in North Conway last week. Oh wow, it was wonderful! So many flavors to choose from. Jonathan was so very friendly and extremely helpful. It was such a fun experience. He made us hot chocolate made with steamed milk & our choice of truffles. His recommendations were perfect! That was the best hot chocolate we ever had!!! Absolutely amazing!!!
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December 2023 by Anne Daley
We were in North Conway for a mini-vacation. We went to this store on Friday, and it was quite busy. 2 girls, waited on us, and helped my husband choose a hot chocolate. OH MY! It was soo good. My husband could not get over how good it was. So when we were heading home on Saturday, we decided to stop in first thing in the morning when they first opened to each get another hot chocolate. Stopped in, and Valerie was getting 2 women their hot chocolates. Then we came up, and asked if she was alone. She was, there was a "call-out". So she asked if it was ok to wait on the people in line to cash out. We didn't have anywhere else to go, so we told her to take her time. Once she was back, she was so kind and helpful, where I actually took a cafe au lait instead. Again, so good. After waiting on us, she went back to cashing out more people, and started to get really busy, and we actually bought more chocolates. Again, all with a smile on her face!! She said she'd see us next year.
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December 2023 by Captain Chaos the Pirate Pimp
Pros: Great selection of chocolates. The prices are excellent. The employees are always super nice and knowledgeable about their products.Cons: The staff struggles because there are not enough employees a lot of the time. The store itself is very small. On the weekends it is so jam packed full of people that you can barely move which brings a whole list of problems to mind (shoplifters, emergencies, fires etc) that make me not want to shop there just because of the dangers that could happen. And finally, there really isn't any good parking for the entire area.Would love to see corporate give this store a remodel, more space, more employees, more lighting. And maybe put a limit as to how many customers can be in the store at one time. I was there last weekend and I swear the amount of people in that tiny place far exceeded what is deemed safe in any establishment. I couldn't even look at all of the products because there was no real way to move around the store. It was so cramped that I ended up leaving without purchasing anything because I couldn't get more then 5 feet from the door in a 30 minute time span. And the poor employees looked like they had been put through the wringer. There were far to many customers and not enough help. They smiled through it though some how.
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September 2023 by Zach Brown
Thank you Jen for being super friendly and for getting us signed up for the rewards program! Also made great recommendations and very friendly and personable. We can’t wait to come back!
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September 2023 by Tom J
Great selection of chocolate, can’t wait to try them.
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September 2023 by Tristan M
The behavior we encountered at the Lindt was deeply disheartening and disturbing. The cashier displayed an astonishing level of rudeness and prejudice towards my mother, repeatedly making remarks like "if she can count" while we were trying to purchase our items. At the cash register, when our chocolate bag exceeded the weight limit, we were met with snide comments, instructing us to put chocolates back. Even as we were complying, the cashier went as far as saying, "it's not my fault you can't count." This unwarranted rudeness left us taken aback and hurt.Seeking a resolution, we requested to speak with a manager, only to find out that none were available for 25 minutes. In an effort to avoid further disruption to our plans, we left the store momentarily and returned 15 minutes later, hoping to find a manager ready to address the situation. Regrettably, the manager was still absent, and as we walked out, the same cashier couldn't resist making one last jab, remarking that "you can't even count 25 minutes."The level of rudeness exhibited throughout this ordeal was truly astonishing. It left us feeling disrespected and, unfortunately, led us to question whether the treatment we endured was influenced by our skin color. The cashier continued to exhibit a snarky attitude and even ignored my mother while tending to other customers. This mistreatment left my mother shaken and in tears due to the blatant discrimination she experienced.Upon returning to the store for the third time, we finally managed to speak with the manager. To our dismay, there was no resolution sought. Instead, we were met with defensiveness from both the cashier and the manager. It was disheartening to hear them accuse us of playing the "race card" and to be told that our concerns should be directed to customer service if we had a problem. We did not engage in any behavior to provoke such disrespectful treatment.The lack of professionalism, customer service, and outright prejudice displayed by the staff was deeply disappointing. We are left appalled by this experience and earnestly hope that corporate takes swift action to rectify this situation. It's crucial that steps are taken to ensure that no customer has to endure such mistreatment in the future
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September 2023 by Anna Feldman
Went in yesterday during my shopping trip seeking some variety pack of chocolate. When asked about the ‘tins’ the sole cashier there pointed in a direction and said “the empty one’s are there’. I had not seen the empty ones. ‘There on the bottom’, still pointing. She was condescending and rude.I explained she did not need to speak to me like I was an idiot and I walked out.
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June 2023 by Terry Wirkerman
I love visiting chocolate shops and it was a treat having all the Lindt choices in one place. Found OAT MILK chocolate! My son stocked up. ?. So many truffles! Come. You won't regret it!
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April 2023 by Lent Clond
The lady Megan who was working on april 1 at 11am should make better life choices if she hates her life so much and treats customers like trash and cant be bothers super unwelcoming/rude
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April 2023 by Trox Cronos
Purchased the chocolate bunnies and they were delicious.
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March 2023 by Willy Mcgee
Amazing product.. the cashier was very helpful
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January 2023 by Richard O.
The women that were working there were rude and don't know the meaning of customer service. They seemed put out and inconvenienced when we asked questions about what types of deals they had regarding number of pieces. We were the only ones in the store at the time. Instead of coming from behind the counter to help she just pointed . They just had a poor attitude the entire time.
