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November 2023 by Julie Girard
Steve completed a warranty repair and a service maintenance today on my home generator. A great, thorough job and all is back to normal. Top notch!
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November 2022 by Donna Buxton
Great service on our water pumps. Thanks for your expertise.
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November 2022 by Roosevelt Johnson
They do great work,you can count on JD Power
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November 2021 by Patrick Fallon
My DIY RV generator repair story now has a happy ending thanks to J&D.My errors where fixed and the found one I did not even know about. Very thorough. Nice folks. They handle fuel pump repair which is what got me into trouble to start with...
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November 2021 by Kristin Smith
RV generator was not running in recently acquired RV that had been sitting for a couple of years. Diag'd issue (mud wasp nest in vent tube) & cleared it as well as reset an improperly installed air filter. Made sure we started it and tested under load (ran heater) before leaving. Charged 3hours for time to diagnose & clean out. Straightforward, honest, even with telling us it would take a few weeks to find time to look at.
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November 2021 by Edward Jay Sinclair
Always a pleasure to have a J and D tech do the annual maintenance on my generator. Yesterday Austin was the tech who did the service. He did an exceptional job.My “go to” for my generator service willAlways be J and D
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November 2020 by ray d
Great place very friendly people,Did not over charge for the time there put in the diesel generator. Thanks
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November 2020 by Jeff Knobel
Great people working there...they go above and beyond to help
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November 2020 by Terry Richardson
I took my portable in only to find there is a $95 diagnostic fee "but minor work would not be extra". The generator runs but the breaker was tripping. After a week the tech called and said there was nothing wrong with the generator something inside the house must be wired wrong and tripping the breaker. I said that does not make sense because the breaker in the house was not tripping. The tech got very defensive very quickly. I suspect this conversation happens fairly regularly. Afterward, A supervisor called me back he must have overheard the conversation, he was cordial. When I went to pick up the unit they wanted an additional $75 for changing the oil and sparkplug. I had not requested nor authorized this normal maintenance work. They did remove $50 of labor. Basically, I paid a net of $120 as they say my house is wired incorrectly or I have added something that is overloading the generator. I would not recommend them.
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November 2020 by Steve Bowler
Now this is what you call customer service.Mike and crew are great.I'm a first time RV owner and I had generator issues. They fixed everything within a hour while I waited.Mike went thru all the sub-systems with me. I drove away with a lot more confidence then I drove in with.I would highly recommend J&D Power to anyone.
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November 2019 by Stephen Paquette
Up front,knowledgeable, friendly
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November 2019 by Jeff Ballantyne
Call J & D about our RV generator, they were recommended to us by another generator repair place. The guy I first spoke with was great, he could have someone look at it right away if i could bring it in. If not, they could do on site repair but warned me that it gets expensive. I decided to take our rig to them. An hour later and its fixed and running just fine. Just needed a few tweaks, some new spark plugs, they changed some settings and we are up and running ready to go. Very happy with their work, honesty, prompt service and even the price was fair.
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November 2018 by Hazel Summit
Recomend J& D extremely good service & knowledgeable
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November 2018 by John Perkins
Friendly staff
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November 2018 by philandviki
Unfortunately they do not come out when they say they will . When they do come out they say they willCome back with the part to fix the problem and then they don't show again . I've been trying to get them to fix a problem with my house generator for 5 months LOL! I've had their repair guy come out to my house 3 times .It's comical !!! It's my guess they don't want the smaller business of repair or they would put a higher priority on it . I wish they would just say that . I have no issue if they just want the big dollar installations . I really don't like leaving a negitive review but unfortunately they have earned it .I used a different company and they are very organized and they show up exactly when they say they will . .Again sorry about the review but you earned itTo respond to the managers response below. It’s been a year since I posted this review and you just saw it ? I tried to correct this issue for sometime . I just wanted my generator fixed . I called to resolve it several times in fact one time you claimed that one of the techs that came to my house had quit so that’s why he never came back like he said he was going to . In addition to all that which was not included in my original post because your bill came to me after I posted it . That’s correct you sent me a bill for diagnostic On my generator but then stated in it I didn’t have you do the work because I used another company . I contacted you via email and you guys instantly voided the bill . If you try to deny that I still have copies of our correspondence , the bill and my response and your response . I could post it up here if you like . Bottom line is I used you one time a while back and you did great . Last year I tried and I got the run around for months . I went out of my way to contact you and get my generator fixed . I get no enjoyment out of spending my time writing a bad review for no reason . I happy for you if you correct the poor management that was going on and wish you the best of luck . Unfortunately for me you provided such a poor enxperiance that I felt compelled to leave a review to give others a head up . Thank you
