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February 2024 by John Klardie
Horrible customer service you are just a number here. Everything is run by the kiosk, no humans there for customer service. Techs won't even talk to you unless you've touched the kiosk first.
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December 2023 by Heather Cottier
Sucked! Dr ordered blood test sent in the paperwork twice waited over an hour and still haven’t had my blood drawn. Pathetic!
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December 2023 by Paula Mulcahy
Always had great customer service and lab techs. Advise making a appointment though.
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November 2023 by Matthew McDonald
Unhelpful staff, dirty waiting room with a broken tv running Quest ads on loop. Go to lab Corp right across the street if possible.Seems I was treated average as the other reviews aren't much better.
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October 2023 by Michelle Richard
I don’t know why Quest Diagnostics refuses to have a receptionist or anyone to answer the phone but it’s ridiculous. The automated line just hangs up on you if you try to get in touch with a real person. Is it really that costly to hire someone to perform customer service and answer questions? Get it together.
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August 2023 by Sarina MacDonald
Excessively long waits with an appt and no one to actually talk to. What’s the point of making appts if they aren’t honored?
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August 2023 by aallen 153
you used to be able to get to the Derry location at 6 and get in soon now they encourage appointments which no one knew as others were just as frustrated as me so I tried to make appointments way out for early morning which i need to do for physical tried both locations. They are snubby arrogant rude and not helpful at all. I am going to ask my doctor to enable me to get my bloodwork somewhere else like lab corp and have to reshedule my physical due to this. They used to be a good place to go now they are TERRIBLE
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May 2023 by Carrie B
Made an appointment online and it was NOT in the system when I showed up for electronic check in. I tried for 15 minutes to find a person IN the office and NO one was around. I even opened the employee only door and called into the hallway to try to get someone’s attention for help. Nothing. I tried to call the office number 3 times and it would not let me speak to a live person. Absolute WASTE of taking the morning off of work!
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May 2023 by stephanie dostie
This place has to many negative reviews for how great this place is. I will admit that the wait time was a little bit longer but making an appointment beforehand is very helpful. Arthur is the one who drew my blood and he was fantastic! He was confident and kind and knew exactly how to do it. This was the first time I’ve ever actually been relaxed while getting blood drawn. Definitely recommend.
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April 2023 by Jennie Jarosh
This place deserves a little more credit than the reviews I see on here. If you make an appointment, there is much less wait time. I didn't have to wait super long. I met with Tiana and she was absolutely awesome (and Quest if you’re reading this, definitely give her a raise). There were a ton of people in the waiting room but I think they did a great job handling it. The only thing is I would highly recommend making an appointment so you don’t have to wait as long as a walk in.
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December 2022 by Terry Farland
I had my blood drawn by I believe his name was Matthew. He was so good at getting my vein to behave that for the first time in my long life I never felt a thing. You are the best.
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December 2022 by Jennifer Mulkern
I was sent here by my doctor for routine bloodwork. The office was visibly busy because a lot of patients that used to go to 6 Tsienneto Road now go to this location, the staff are absolutely super heroes for dealing with this volume. I scheduled an appointment and when I came back at the scheduled time, the system said my appointment could not be found. The nurse asked me to make an another appointment in the system, but the next available time was over an hour away. I asked if they could please make room for me because I had an appointment and took time off work for this to get done. She was so sweet and was able to squeeze me in for blood drawing even though they were so busy. I also want to provide a shoutout to Bonnie for being such a wonderful and helpful medical professional, she drew my blood and was so knowledgeable.5 stars for the staff - They rock.1 star for the Quest system - Needs improvement, shouldn't glitch and cancels people's confirmed appointments.
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December 2022 by Jennifer R
I was sent here by my doctor for routine bloodwork. The office was visibly busy because a lot of patients that used to go to 6 Tsienneto Road now go to this location, the staff are absolutely super heroes for dealing with this volume. I scheduled an appointment and when I came back at the scheduled time, the system said my appointment could not be found. The nurse asked me to make an another appointment in the system, but the next available time was over an hour away. I asked if they could please make room for me because I had an appointment and took time off work for this to get done. She was so sweet and was able to squeeze me in for blood drawing even though they were so busy. I also want to provide a shoutout to Bonnie for being such a wonderful and helpful medical professional, she drew my blood and was so knowledgeable.5 stars for the staff - They rock.1 star for the Quest system - Needs improvement, shouldn't glitch and cancels people's confirmed appointments.
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August 2022 by David L Clarke
Had to wait for 4 minutes to have blood work done. That's the longest time I have ever waited. The staff are incredibly awesome and efficient. Always had a good experience.
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October 2021 by Jessica M.
Sitting in the waiting room listening to a Quest employee yelling about one of her other coworkers not closing the door to the waiting room all the way. She then proceeded to slam the door forc
