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October 2023 by Emilee Plumer
i've truly never had a bad experience here, actually they only get better. i came in 15 minutes early and walking in I was greeted by name, because they were expecting me. they originally estimated 45 minutes which I was fine with to begin with, but about 10 minutes in the man up front told me my car was done! I go out and while one of the men was backing up they heard my skid plate dragging (it had been for a while previously and i honestly was putting off getting it fixed) the (what seemed like a manager) came out and told the man to pull it back in and they fixed it right then and there without charge! like i said every time i go back i have a better and better experience. the cost of service is truly fair considering you know you'll have an honest, fast, and efficient service. thank you to the guys who worked on my car today!!!!!! as long as i'm local i'll keep going to you guys :)
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September 2023 by Karol K.
Horrible experience. Brought a tire over to be put on a rim Saturday morning. We were told to come back Snday morning at 9 to pick up. Arrived at 9 am only to be told that we "weren't in the system" and that we would have to come back Monday" and that there were 17 people ahead of us, that was only one tech available. The tire was sitting right there. The man would not provide the service and just kept saying we weren't in the system. we just left with the tire to have done elewhere. 100% would not recommend this location. This was obviously their error and would not make right
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September 2023 by Andrew Loranger
Charged $200 to mount and balance a set of 13" tires. Called the Manchester location just to make sure I wasn't going crazy and they quoted $129 for the same work. Been using these guys for years but never again after this unfortunately. Store was great with John - forget about it with Toothless Paul at the helm.
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August 2023 by hannah catanzaro
10/10 recommend!! I got a nail in my tire and went right here. Everyone was super nice, he plugged my tire for free which helped me out a lot being a college student! Definitely recommend!! :)
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July 2023 by Rebecca B.
Quite possibly the most absurd and insulting interaction I've ever had with a customer service rep over the phone. I got a flat only 3 months after getting 4 brand new, all season Hankooks. I said my car is AWD and no shop would put on a single different tire and that I needed the exact kind to match my other 3. I told him my size and that they were Hankook New englander 4s. I was told "those tires are specific to the store you purchased the others from, you need to go back". The fact that I got them in RI and now live in NH isn't even the point but is a poignant reminder of his ignorance (who's to say I didn't get them in Florida?!)This is my 13th car; NEVER in my life have I ever heard this! I called town fair who had 50 of them, in my size, in their warehouse. Wish I got this idiots name. You've been warned.
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June 2023 by MTN- LIFE
I just had the very best service at Tire Warehouse in Derry today! I just can’t say enough about the professionalism, efficiency and kindness I experience when I stopped in with an emergency . They took care of my tire problem and had me back on my way in no time! It’s so heart warming to see this kind of service in todays world where it can be hard to find! Such a wonderful group of people work there.
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June 2023 by Michelle Gallagher
I had a couple of nails in my tire, the business closes at 7pm. I was there a 6:30pm. Tire was not repairable, the gentleman told me it needed to be replaced, I told him to go ahead. Everything was completed in 20 minutes and I was also advised to order lugnuts because if I was to get a flat, AAA wouldn't be able to change them, he went online, found a great deal and told me that when they arrive at my house stop by anytime and they would put them on the tires for me. I am always treated kindly and respectful Derry NH branch. Thank you
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June 2023 by Jeremy G
Wrong tires installed, they added tire insurance without asking to bring the price close to the tires I ordered.When told, was charged the tire difference which was fine. But tire insurance was never refunded from the first set and they added it again to the new set.Buy from tire rack and have them installed at a different store. You'll save time and headaches.
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June 2023 by Taylor Vondrasek
Some of the best customer service I've ever received! Called in very late in the day and they were able to get me in and fix my flat. Keith is a true professional! Thanks again.
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June 2023 by Jeanne Doyle
Tire Warehouse has always provided me with great service, great product, and genuinely nice guys. It's been smooth sailing anytime I've needed their services!
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April 2023 by Brooke Lynch
I called 3 tire shops in the Derry area and was unable to get an appointment to have a tire mounted onto a wheel after one of my tires blew out on Hood after dropping my daughter at the school. I called tire warehouse and spoke with Brian and he just said "come on down." They took my tire right in and had me out of there in about 10 minutes after paying the lowest price I've ever paid to have a tire mounted and balanced. BEST PRICE AND BEST SERVICE! They'll even price with local competitors so I'll be back when it's time for some new tires.
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April 2023 by Ray Larose
Super fast and friendly place. Use them mainly to swap out my cars summer and winter shoes. Was unable to lift the tires and wheels out of my car due to an injury, but crew was more than happy to grab them for me. Dirt cheap for the tire swap and highly recommend them.
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March 2023 by Mike M
Very accommodating to help in fixing a flat tire at the last minute. I was scared to ride on the donut too long. I was delayed making the appointment time & they allowed me to extend the time I would arrive. They showed they care about me & have earned my business in the future.
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March 2023 by Adam Robertson
They could not set up the tire pressure sensor. When I left they claimed they put it in calibration mode and I needed to drive it’s for a little while. Second trip they said my 2019 was to new and they didn’t have the correct equipment and I needed to take it to a dealer. (A place that only deals with tires did not have the proper equipment) I found a local mechanic that was able to resolve the issue.
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December 2022 by Martha Townsend
Do not go to the Derry location! Hooksett is much better. I ordered tires from Derry they immediately charged my cc the full amount, over 1 grand instead of only putting down a deposit. Then when I went to get the tires installed they did not have them! After lots of effort on my part I got the problem fixed by going to Hooksett location. Very unhappy .
