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November 2023 by Karl Cresswell
VIP has proven to be one of the most thorough and professional shops around. They have high standards and I have not been disappointed with their work over the past few years I’ve been going to them for multiple vehicles.
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November 2023 by Penny Cole
Highly recommend VIP in Derry NH. Gregg Zola was amazing . I went to 4 places to get a tire put on today as I was using a doughnut tire and didn't feel safe driving. He got me in within a half hour . He was very friendly and professional. Thanks Gregg you made my day!!!Service: Tires
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November 2023 by Jay McCarthy (mccarthy)
There was a Discrepancy with the tires I had ordered. But after talking with Chris The Store Manager , He not only saved my day by reducing the price of another set of tires to suit my needs for the same Cost. Also Adding AAA discount to save more money.Love these guys!
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October 2023 by Sean Messenger
My stepdaughter brought her car in for a wheel bearing that they said needed to be done. At a later date, she brought the car in and then said they she needed brakes. They tried to force her to do the brakes or she couldn’t leave the car, but never did the wheel bearing . I then drove down there spoke to the guy at the desk told him to replace the bearing and I would do the brakes as soon as I got home. They refused to do the bearing if the brakes weren’t done. So it went from $500 to do the wheel bearing to $1100 to do the wheel bearing and brakes. I took it to another shop. It didn’t need a wheel bearing and they did the brakes for cheaper. This is also the second time they tried to pull a fast one on her. I also have two buddies where their wives had similar experiences. They will never get my friends or my business again!
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September 2023 by Max Ma
Most service reps are very nice, but one continuously makes derogatory remarks to me every time I come in. I have no problem with their service but will be taking my car to the Londonderry location going forward.Update: manager Chris did leave me a voicemail attempting to clear up any misunderstanding, so I revised my review upward to give Chris credit for that. I personally no longer feel comfortable coming to the Derry store but don't see why I should discourage anyone else from doing so. Their technicians always treated me right.
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August 2023 by Kristen Gerety
I brought my Audi Q3 here in June for an oil change, they were so friendly and quick. I had issues with check engine light and they scanned it and took me right away. I am so impressed and grateful for their service and accommodations. Will only bring my vehicles here from now on!Service: Oil change
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August 2023 by Eric Erwin
Awesome service.was out of town with a tire issue. They had one in stock and fit me in between appointments, didn't feel like they were inconvenienced in any way. A+ SERVICE!
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August 2023 by B C
The service Manager Chris Busa is excellent! I brought a used car in that I recently purchased for an inspection and overview. He and the service technician spent a lot of time showing me the good and bad of the car I bought and went through a list of what I needed for state inspection and a list of other recommendations based on questions that I asked. Because I'm a veteran I received a free state inspection and a discount on all the other service. This is definitely my new shop for everything! Thanks Chris.Services: Steering & suspension repair
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August 2023 by Kris W Merrill
I brought my Toyota in for an inspection after booking an appointment with Chris over the phone. From the moment I spoke with Chris, he was polite, courteous, honest and knowledgeable. I had called another business and they could not give me an appointment for two more weeks! Chris really helped me and got me in to get my inspection two days after I called! When the inspection was finished, Chris made sure to tell me about the other services I may need, and explained about the text message and email he sent. Chris really went above and beyond in my eyes! He is an asset to VIP in Derry! I don't see alot of folks as kind as he is much anymore. Thank you!!! The experience made my day!!
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July 2023 by Kim Delbene
my car was due for an oil change and was also having some alarming symptoms. No alert lights shown. Scheduled and oil change and asked if they could check out the other problems while they had the car. Don and his mechanics were very helpful with getting the car diagnosed and back to working order. Don also gave EXTREMELY helpful advice to avoid issues with the specific make and model of my car. I have been going to this shop for years as I feel they are always fair and helpful and are not trying to create problems that don't exist. I appreciate the honesty and fair prices. Thanks VIP team
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July 2023 by Lori Gallant
I showed up 20 minutes before closing with a flat tire. These guys, on a day that they were swamped because of computer issue, they stayed to replace my tires. So grateful for such wonderful service!
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June 2023 by Rebecca B
I brought our Jeep in for it's annual inspection mid-late afternoon a couple weeks ago. It's a 2020 with 10k miles on it, great condition. I wasn't expecting to have any issues with it, but a gentleman came out from the garage and let Chris, the Store Manager, know that shockingly there was an issue. Chris told me to head out to the garage with the technician to see what was going on. This alone was great, because no garage ever takes the time to show you what you need, they just tell you and you take their word for it. The technician explained to me that unfortunately, and he was sorry because it was so new/had so few miles, that I would need to replace the rear breaks in order to pass inspection. He showed me the front brake to the back brakes and explained/pointed out the differences and issues.Chris found any way he could to help alleviate some of the cost by working through possible discounts that may work for me and we found one that did, AAA. They were able to order the necessary parts right away, fit me in first thing the next morning at opening time, and we're done within a couple of hours.Every time I go back to VIP, I'm always happy with my decision. They care for their customers and aren't just in it for the business. I will keep on going back, as a matter of fact I'm bringing our other vehicle in today for regular maintenance!Service: General repairs & maintenance
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June 2023 by Brianna Cantone
The staff here is always friendly and very helpful! When I got my inspection and new tires on, the job was done on time and for a reasonable price! There is a nice waiting area and my go to place for any auto needs.Services: Tires
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June 2023 by Michael Canty
My partner heard a bang and something ticking! It is a Sunday and they brought me right in, fixed the problem in 5 minutes and would not charge me a dime! I will never go anywhere else and highly recommend these hours! Go see Gregg! He will take great care of you!Service: Engine repair
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June 2023 by Nunya B.
Chris is an amazing service technician. The entire staff is nothing short of phenomenal. First time customer & definite repeat customer.
