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March 2024 by Liz Kucera
Everything started fine, but after only a couple months of renting a unit I got a 30 days notice that they're doubling the rate.
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August 2023 by Derek “reiviux” Lapanne
Love it so far. Locked my door in the open position and extra space called me the same day to let me know to fix it. Good customer service.
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June 2023 by Sarah Johnson
My dad recently got a unit here. It has been nothing but a positive, pleasant experience. I am extremely happy with the customer service and treatment both of us have received! Thank you!
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June 2023 by Kriss Vector
Everything was fast and convenient. Can’t say I have anything to complain about. 10/10 Great place to store stuff at.
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June 2023 by EricThePoolGuy
Best experience at a storage unit facility I have ever had. This made my move so much easier!
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October 2022 by Alex Rahmann
ESS bought out the old owners of my storage unit, proceeded to fire everyone and double the rates. Then, 6 months later they evict everyone so they can do renovations. So glad I get to reap the benefits of those doubled rates! They offered a voucher for “moving expenses” but refused to prorate the rent even after I moved out early, so it was basically a wash. (Also, I’ll have to wait about six weeks before that voucher is mailed to me; no immediate relief here.) I’m still out several hundred dollars after taking time off work to move, renting a new unit, and hiring movers. Rent from ESS at your own risk, they won’t hesitate to screw you.
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September 2022 by Savannah O'Connor
Kevin was amazing to work with! He was so accommodating helping us to set up an account and storage space for our business. We LOVE when people help to support small business and they definitely show that at Extra Space Storage. Thanks again Kevin!
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September 2022 by Traci Robertson
This place has worked with me and helped me during my move. I called today to make a late payment and Joel was kind and made it very easy while answering my questions. When I need to store things again, I'll definitely come back here and recommend to friends as well
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August 2022 by Marissa Long
Was able to rent one of the smaller units pretty quick an easy. Thank you too Joel, he was professional yet to the point. I think we can all appreciate that type of service. I can honestly say we almost went somewhere else due to all the extra fees being added on in that were NOT advertised when looking up the storage space. However Joel was not over barring but very helpful an welcoming so again Thank you and we are happy with the space and over all price.
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August 2022 by Alissa Danielle
This company gets you into your unit at a good price but shoppers be warned— the price you sign up at is not guaranteed for a year, or even 6months. Within 3-to-4 months of getting my unit the price was increased 16% a month! After speaking to their Representative their policy is that the units are on a “month-to-month” basis and they review pricing every few months (aka hike prices every few months). Don’t be fooled by the low initial prices, because they don’t last! Of course the Rep explained this is all in the paper work and I was sent a letter about the price increase, blah blah blah, which I don’t doubt is true but I never read all the details and wrongly assumed the price would be good thru at least the end of 2022. They offered me a 1 time credit of $11 to give me more time to read their policies as their effort to make me happy. My unit is really small and easy to move out, so I will probably shop around for a local/independently owned storage company.
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August 2022 by Elizabeth Nim
Joel is so professional and understanding of my situation and had helped me to fix the issue within minutes. I am so glad that Extra Space Storage has such a valuable admin working there. I will miss that place very much especially with great customer service
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August 2022 by Annette
Joel was so helpful today. Very professional, and very polite. We moved out of one of our units today and Joel took care of our credit for the month for the day's not used. Thanks again Joel! ???
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August 2022 by Marguerite “Magui” Ferrer
The staff, Joel and the wonderful woman at the desk, were very helpful and accommodating. The woman even opened the lift area early for me. Both were welcoming, professional, and in good spirits. Thanks so much.
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August 2022 by Anathea Rose
Very friendly and helpful staff! Joel went above and beyond to help get me into one of my units I was locked out of and let me know about some new policies that would help prevent that in the future! I am very impressed with the new management and will definitely be continuing my business with them whenever I need a little extra space ☺️
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June 2022 by Autumn Mitchell
Joel from Extra Space Storage in Dover, NH was super helpful and very attentive and got me into the exact unit that fit my needs, I was able to move stuff in no time! Highly recommend this place.
