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July 2023 by Samir L.
The lack of customer service coming from this so call sales person name Sarah Touchette. First: of all my name is Samir, nor Samire. Second: a phone call to a new customer versus text is a deal breaker to me. Kinda like your getting to know your customer on a personal level.Third: If i have to pick up the phone to call you because you were taking too long to text me back. That alone tells me you have zero fire in your belly to earn my business. Fourth: Lying to a customer is one of the worst thing you can possibly ever do. You will lose all credibility! You did not send me any email when I told you at 10:00 AM I sent you all the information you needed to put a number together. 3:00 PM I had to reached out again to see if you wanted my business or not. Thats when you decided to actually send that email. Nothing went in my spam, it came straight to my mail like. Fifth: Low Bolling me on top of all this just got me thinking how do you fuus make money??? So many dealership, so little customer service
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June 2023 by Sara M.
Do not even know where to start .... Definitely not even worth 1star tje sales man was ok not very friendly .... The store manager who was a female was very rude and not friendly just because of her demeanor and personality I would never buy a car there .... Keep walking do t stop at Honda in DOVER
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January 2023 by Daniel C.
Ordered a vehicle from Dover Honda in November, 2022. Vehicle came in last week and had a different VIN on the paperwork, classic bait and switch. Reported issue to the Attorney Generals Office.
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October 2022 by Gary M.
Dover Honda could easily have gotten a five-star review on my recent car purchase, but they blew it before they were done by making me sit for three hours. My car shopping started with an Internet search. Dover Honda had several cars that met my requirements, so I called them to ask if my top choice was still available. They told me it was, so I set out to go there (about 40 miles from home). I'd gone less than a mile when I got another call telling me the car had been sold. Points to them for getting back to me before I'd made the trip. I asked about my second choice, and they said it was still available, so I went there anyway.My conversation with the salesman was good, no high pressure. He got the car out for a test drive. I quickly realized it wasn't for me and said so without driving it anywhere. Fine. We went back to see if anything else that I'd like was available.They had another car that was nearly a twin of the one I'd originally wanted, except for color. The test drive convinced me it was a good choice.The amount I was offered for my trade-in was disappointing, but the car was rather battered with little dents and scratches, so I took it. Everything was great up to that point, and all that was left was to formalize the financing ... and then I had to wait. And wait and wait. At one point the salesman told me it might be an hour, so I went out to lunch (in my old car). But it took THREE hours of waiting. The finance person was apologetic. Other people had appointments and so had priority over me, even though the store was nearly empty. But I'd mentioned to the salesman that I hadn't brought the title to my old car with me and could go home and get it, instead of having to make a deposit to guarantee the trade-in and then mail the title. That would have worked better for everyone. I could even have made an appointment for the next day and claimed the car then.As it was, another ten minutes and I would have walked out on the whole deal. It all turned out well in the end, and I like the car, but making people wait for hours is no way to run a business.
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May 2022 by Hologram W.
Not busy today at Dover Honda. Three intake representatives, one car in the bay. I spoke with Alicia telling her I had a blown fuse in the power supply. How much would it cost me to get the fuse changed out? I had the owners manual opened up to the correct page. First, Alecia questioned me how I knew a fuse was blown. (Pretty simple, I know the car, I know about fuses, but I was not nimble enough to get up under the dashboard) I told Alicia I had plugged a socket into the power supply of the console and now it wasn't working. She said we don't have an appointment until Monday. My thought was... Do I need an appointment to have a fuse changed out??? No thank you and I left.I think Alecia didn't believe I knew what I was talking about. After talking to another friend, Garrison City Automotive was recommended to me, just down the street. The mechanic stopped what he was doing and replaced the fuse. I gave him a good tip for 5 minutes of his appreciated work.
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December 2021 by Amber B.
My inspection and oil change was at 10. I sat in the waiting area inhaling gas fumes for two hours wondering what was taking so long. When I go up to ask, they tell me that my car had failed as the sticker numbers and my registration weren't the same. I waited two hours to find this out. So they tell me to get the numbers fixed and bring it back. Ten minutes max to slap a sticker on and be done since everything else was taken care of. That's what they said. It's been over 30 minutes now. At least the people seem friendly.
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February 2021 by Robert W.
To Senior Management at Dover Honda: your overly aggressive marketing tactics cost you a customer - this customer. Your constant texts, calls, Emails and now extended warranty calls are over the top. I bought a car from the dealership at the expense of my privacy. Your marketing tactics are annoying - really annoying. You should be aware that they are counter productive. I will not buy from Dover Honda ever again.Robert J. W.Newington, NH
