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December 2023 by E Lee
Good gym - some of the equipment is old and worn but gets the job done
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September 2023 by Kim Knudsen
I love that this gym is open 24/7. They have a good variety of gym equipment and a big multifunctional room that is away from the main gym area. So far this has been my favorite gym to workout at.
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July 2023 by Amanda White
The zoo was recommended to me by a friend. I’ve gone to a few other gyms over the years but so far this has been my favorite. The classes are great and the instructor are fun while also challenging you and leading a great class! I would also highly recommend working with the personal trainers. I worked for the first time with Marc and it was an amazing experience. He was knowledgeable, honest, clear, and helped set my expectations for what to expect in the future. I’m excited that the zoo and the trainers at the location are there to help me towards my goals. Anyone looking to join a new gym, I would recommend The Zoo! I’m pumped no pun intended.
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February 2023 by A
This place is terrible. First off, notice every negative review is replied with denial and defensiveness from the business “it doesn’t appear you’ve ever stepped foot in our facility,” which shows the level of professionalism we’re working with here. The gym is always a mess, I tripped over equipment laying around more than once. When are you fixing your ONLY hamstring machine? It’s been broken for months. I’m sure they’d give a story about issues getting it repaired but .. how about you buy a new one so that people paying you for a full working gym have access to at least one hamstring machine?? I could go in and on but this is place is lower than planet fitness because at least PF keeps their place clean and are professional.
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December 2022 by Beverly Gendron
Hi I originally joined the silver sneakers group, great bunch of girls, great leader!but realized I needed just a little more so Carolyn, my trainer Who is very knowledgeable , has been working with me customizing what is specific for me, great workouts feel stronger and healthier for 76.Thank you Carolyn.
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December 2022 by Shannon Lavigne
Very clean facility and tons of updated machines and equipment. The trainer Carolyn is fantastic - super fun to work with and gives a great workout with high energy each visit!
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November 2022 by Silfreed _
Needs more barbell weights,clamps,and benches. It would amazing if they had dip bars that you could move around so, more people could do dips at one time. This is just a personal want but, it would be cool if they had parallettes for people who want to do more body weight exercises. Other than those small inconveniences this is a good gym. You can tell just by walking in that the other gym goers really care about their health. It is pricier than planet fitness but, then again planet fitness is a joke of a "gym".
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November 2022 by Matthew Plumer
Needs more barbell weights,clamps,and benches. It would amazing if they had dip bars that you could move around so, more people could do dips at one time. This is just a personal want but, it would be cool if they had parallettes for people who want to do more body weight exercises. Other than those small inconveniences this is a good gym. You can tell just by walking in that the other gym goers really care about their health. It is pricier than planet fitness but, then again planet fitness is a joke of a "gym".
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August 2022 by Hannah Franchimont
Caroline was extremely helpful in educating me on exercises I was unfamiliar with and explained them so I could understand them! I appreciate the time she took with me today. I highly recommend this location specifically!
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August 2022 by Jennifer Seguin
Got our trainers Caroline and Marc I am very satisfied, they went above and beyond to help me and my son with out goals
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June 2022 by Debbie Place
It is the best gym a person could go to ,the people that work there are very nice...plus they offer classes there
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May 2022 by Jessica B.
Their carpet is always dirty - I can't believe they don't vacuum more often. Weights are always strewed all over the floor and I've tripped a couple times!!! Never see a staff member walking around cleaning up weights around which are a serious hazard. Also I've never ONCE seen a staff member clean a machine. Apparently they depend on members to clean which is ridiculous. They're often out of cleaning supplies at more than one station. They are missing several common machines. They're only competitor is planet fitness (lowest tier) and they're losing.
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April 2022 by Ashley Clarke
Extremely disappointed in the level of member service at this facility. I requested to change my membership type and was told that the change was "all set" and would take effect the following month to lower my bill, but that did not occur. When I questioned the sales person they said that they never told me that and I would be required to sign a new contract for the change to occur. The location manager, who I have never once seen in the club, then gave me a different story stating that the rate the sales person had given me was not accurate and I would need to pay an additional fee to get the previously agreed upon rate. These inconsistencies prompted me to request a cancellation of my member, which must be done in person. I completed the required form 30 prior to my next billing and yet I have been charged again. I was so happy when I first started here but since have been let down over and over again. There is next to no staffing, which results in non-paying members using the facility on a regular basis and weights being left all over the place. Due to the poor staffing the additional amenities that they claim to offer rarely are available. Take extreme caution when dealing with this facility and get everything in writing.
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April 2022 by Ashley Clarke
Extremely disappointed in the level of member service at this facility. I requested to change my membership type and was told that the change would take effect the following month to lower my bill, but that did not occur. When I questioned the sales person they said that they never told me that and I would be required to sign a new contract for the change to occur. The location manager then gave me a different story stating that the rate the sales person had given me was not accurate and I would need to pay an additional fee to get the previously agreed upon rate. These inconsistencies prompted me to request a cancellation of my member, which must be done in person. I completed the required form 30 prior to my next billing and yet I have been charged again. I was so happy when I first started here but since have been let down over and over again. There is next to no staffing, which results in non-paying members using the facility on a regular basis and weights being left all over the place. Due to the poor staffing the additional amenities that they claim to offer rarely are available. Take extreme caution when dealing with this facility and get everything in writing.
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April 2022 by ryan donelan
It is not a bad gym, but there is a lot that could be improved upon. A lot. First off, there is a kids camp that takes place in the turf room during the busiest hours of gym time on Tuesdays and Thursday. I’m all for the kids. But it is late March and they can do camp outside. It’s difficult to understand when paying members work all week and can only go on certain days and the entire turf area is occupied, leaving no other space to do anything most would use the turf for. They are there from about 4:45 to 7ish. Broken dumbbells that need to be fixed. Locker room is very gritty and the lockers a pretty gross. Other than those few issues, I think over all this gym has a lot of potential and is still the best one in the area.
