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February 2024 by Jennifer Dowe
All associates are Very Rude and ignorant.They all need customer service training. None of them know how to talk respectfully.
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January 2024 by Stephen P
Inattentive and largely incompetent. Wrote prescription for wildly inaccurate power for my daughter's contacts (she's been in glasses and contacts for 10 years). When questioned they explained "maybe her eyes have improved since then". Complete waste of time and money, and expectations were low to begin with. Might work out if you can supervise the entire process for them, but if not you're better off elsewhere.
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December 2023 by Deanna Shields
Never a pleasant experience in the front. Nobody should feel like an annoyance at a doctor’s office. Dr. Jordan, on the other hand, is extremely kind, patient, and genuinely cares. He gets 5 stars!
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December 2023 by Stephen Priest
Someone asked me if I could get their glasses fixed at a reasonable price. I tried here since I was in the area and one of the associates found a frame that actually fit the lenses.The person who now has their glasses back ? has had no issues with the new frame
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February 2023 by David Nelson
The frames broke within a few weeks. It took almost a month to get a replacement frame from Ohio. The lenses scratched easily even with "scratch coating" Some of the employees were extremely rude. I would not recommend to anyone.
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February 2023 by joseph corona
Made appt for my daughter to get her glasses. Appt was cancelled due to doctor leaving early. I was not called and notified of cancellation. Left work early to take daughter and found out at store appt was cancelled. @Epping, NH store
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February 2023 by Josh McKee
Tried to charge me almost double, had to wait all day for my appointment just to cancel it. Very unprofessional.
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February 2022 by Lindsay Harris
Great service. My glasses were ready in 4 days and they are the perfect prescription.
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February 2022 by Robert Lamoureux
I have no idea how the woman working on Sunday 27 June 2021 had managed to work in customer service for 15 years. She started off by mostly ignoring my wife and I then everything we asked seemed to irritate Cheryl more. She agreed to replace my damaged lenses but refused to replace my frames. While I was trying to explain to her that I was intending to pay for the frames , as I didn't even know they should have been warrantied, she interrupted me telling me I could not get them. I assumed that she still did not have the ability to understand this simple request. Every time I tried to ask for an explanation she interrupted me accusing my wife and I of yelling at her. I was getting frustrated but no one yelled, particularly my wife, (who doesn't even yell at me)Finally after explaining, with less interruption how the frames were bent, the metal cracked and was would soon break from metal fatigue, she agreed to this, the least expensive part.I am done with doing business here. I bought them here because the glasses were less expensive. But nothing is worth the nonsense we went through today.
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February 2022 by Kimberly Faucher
Great optometrist and good customer service! Brought my son here also and they were great with him.
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November 2015 by Dolly A.
I got new glasses in July of 2015 . I broke a couple of things on them .I brought them in in Nov . They gave me new frames . I'm very pleased ,and I would recommend them to anyone .
