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April 2024 by Michelle D
Only open during the hours most people are at work - Mon - Friday 9:00 to 4:00. If you have a full time day job and you need service in person, this is very inconvenient. I opened an account online and now find I have no access to my local branch. I will withdraw and close my account soon.
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December 2023 by Vetta K
If you have a full time job, you’ll never be able to make it to this place with their new “post-Covid” hours. What a joke.
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September 2023 by Joanna DeMartino
uselessyou call they they try to rush you off and push you to the 800 customer support. the mistake was made there, in person with this branch representative but they would not take responsibility and rectify it. we are closing our account and moving to a different institution. thought it would be convenient since BOA is everywhere - my branchless on-line provider is more capable & responsive.this is why everything is moving to on-line. people are just too difficult & incompetent to deal with.
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July 2023 by Jack
I am writing to express my disappointment and concern regarding the recent interaction I had with one of your tellers at your establishment. I believe it is important to bring this matter to your attention, as it greatly impacted my experience as a customer.Upon my visit, I encountered a teller who displayed a considerable lack of professionalism and respect. From the moment I approached the counter, it became evident that their demeanor was confrontational and unhelpful. Their behavior was unprovoked and left me feeling disheartened by the lack of customer service I received.As a customer, I believe in fostering positive relationships and open communication with businesses. It is essential to be treated with respect and empathy, especially when seeking assistance or information. Unfortunately, my encounter with this particular teller left me feeling anything but valued as a customer.I understand that everyone has off days, and it is possible that the teller may have been experiencing personal challenges or stress. However, it is crucial to remember that customer interactions form the foundation of a successful business. Each encounter is an opportunity to create a positive impression and build long-lasting relationships with customers.I hope that my feedback will serve as an opportunity for reflection and improvement within your organization. I genuinely believe that your business has the potential to provide exceptional service, and I trust that you take customer feedback seriously. It is my hope that you address this matter and take appropriate measures to ensure that other customers do not have to endure similar experiences in the future.Thank you for your attention to this matter. I appreciate your commitment to providing excellent customer service, and I hope that my next interaction with your establishment will be a more positive and fulfilling experience.
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January 2023 by H H
They asked my son for a credit card to identify himself for a second identification,she said she didn't need to see his birth certificate,which he brought with him!?? but the teller was nice!
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December 2022 by Sean Flagg
Won't cash a check drawn from their Bank unless I open an account no wonder you only have a two star review on Google absolutely horrid Bank
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June 2022 by Peter Curro
What a HORROR show. To make a payment . I've been removing ALL of my accounts from that Branch. Last Visit was 25 minutes of my life Standing in Line. ONE teller. At least 6 people in line in front of me. Four people behind me. Teller was So SLOW with everyone in front of me. Around 5 other bankers were running around . Not one Bothered to help that One Teller. That was my last and final visit. Ive been with BOA for 25 years. Way back when they were Shawmut and Fleet Bank. Good Luck to everyone Banking there.
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October 2021 by Brianna Palmer
I have a check from a bank of America account but because I don't have an account with them they won't cash it. Every other bank will, but not bank of America. If you're thinking of opening an account go elsewhere.
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June 2021 by Jacob James
I'll say it simply, Bank of America sucks
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May 2021 by Brianna Fowler
I have a check from a bank of America account but because I don't have an account with them they won't cash it. Every other bank will, but not bank of America. If you're thinking of opening an account go elsewhere.
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April 2021 by Alexis Bertram
Had a 12:30 appointment... required both my husband and I to be there at once. The woman we were meeting with strolled in 15 minutes late with coffee for the entire bank. Then immediately left again and came back 15 minutes later with more coffee. Never did get my appointment. We had to leave due to other commitments. Awful service. I understand that due to Covid appointments are required and necessary... I expect them to be kept.
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March 2021 by Corey Cogan
No stars not honest
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December 2020 by Jennifer O.
Ok, I know during this pandemic many banks are temporarily closed but seriously, it's the only area BofA in busy Exeter AND has no working ATM? We had to drive 40 minutes round-trip to Portsmouth and through a construction zone at a snail's pace.
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July 2020 by prakash patel
Worst experience ever
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November 2019 by kristian hardman
Worst Bank I've ever been to in my life, kept bothering me to open account after I said no multiple times. If I could do zero stars i would.
