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March 2024 by Stephen Snow
I highly recommend to you Kathleen MacDougall at H & R Block in Exeter, NH for all your tax work. She is fully qualified, as she is an Enrolled Agent, having successfully passed a 3-part comprehensive test administered by the I.R.S. and can therefore represent taxpayers before that group. Very professional, smart, and very easy to work with, and all the work is completed in a timely manner. I’ve used her services for years and will continue. Thank you again Kathleen.
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March 2024 by Toy Man two S
I never ever give 5-stars for any survey, but I have to 5***** to the H&R Block in Exeter NH!From the second we entered the office and met Kathy at the front desk, we knew we would be well taken care of!Our tax preparer Joan Raczy is a consummate professional and gave us the best advice. Joan worked very hard preparing my father-in-law's taxes which had some added quirks (selling his house, assisted living expenses, etc), and she did so without any problems. We were so enamored with Joan's professionalism and communication skills that we made an appointment with her for 2025!Thanks to Joan Raczy, Kathy and the rest of the Exeter, NH H&R Block
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March 2024 by Rob McGovern
Communication could use some help
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March 2023 by Sue Wixon
Jane was so personable and sweet. I will definitely be going back to see her again!
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March 2023 by Karen Leblanc
Our tax advisor, Joan Raczy is very knowledgeable, efficient and friendly. She truly cares about making sure that our taxes are completed accurately and is a joy to work with.
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February 2023 by Julianne Driscoll
My experience was excellent, and I look forward to returning next year. Overall I found my tax preparer to be very knowledgeable, friendly, efficient and awesome overall!!!
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April 2022 by Brian Bernard
Overpriced for the service and knowledge about my needs. Not enough interaction with H&R Block to review present and future tax liabilities.
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March 2022 by Lee Alexander
Confidence that tax prep lady is more capable than I am in dealing with IRS tax forms and changes.
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March 2022 by Jan & Bruce Barker
I'm confident they'll be done correctly and it makes it easy for me to do my taxes.
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February 2022 by Linda Malbon
The efficiency and quickness of the paperwork being done. Plus, the friendliness of everyone there, especially Sharon Lindsay.
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June 2021 by Kelley Mitchell
Everything is as I have scored you, the best experience I've had getting my taxes done in many years.
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June 2021 by Jacob Michael St. Gelais
Filed my taxes March 24th, 2021 with an accountant known as Myrna. I sat in person with this accountant, and was provided services from her along with H&R’s blocks services and was reassured prior to payment that all documentation and required paperwork, fees, and potential implications were cleared, in check, and would receive my refund within 1-30 business days.I reached out after not seeing the deposit just shy of 45 days prior to filing, but was never answered. The following few weeks I continued to reach out during open business hours, but no response.After 50+ days go by I reached out and spoke with a different representative. This representative took care of a close family members of mines taxes the year prior along with mine, and there was no issues. After speaking to this representative, I was finally giving a gist of what could be preventing my refund, but not given an actual answer, or even a potential solution.After two weeks had gone by, I received a cal about a potential document required, yet that ultimately was not the solution or required move.At this point, we are rounding the third month mark. I have been able to speak to the IRS about the situation, and regardless of their lack of a solution, I was given a 10 week window of when to anticipate the refund post filing date was given, which was March 25th. If not received within given time window, was advised to ask whoever might of filed my taxes to check their work because 9 out of 10 of these situations were a miss filling on the accountants behalf.Few days later, I called H&R Block and spoke with Myrna, my original tax agent. Not only was I spoken over, disregarded, called by the wrong name not once but twice as well as treated beyond poorly, I was talked to unprofessional given the situation. In addition to the accountant having no desire of solving the issue, she began to decline customer right information of her managers name and or the head of her department and proceeded to hang up on me while in mid sentence.She told me she’d reach out to me the following day before rudely hanging up, yet no call. I just received a call today, which is two weeks post phone call. She proceeded to tell me as if it were a gift to me, that they did not see a pending fee of $35 dollar prior to informing me that everything was all set, and that they’d wave, pay it, and “found the solution”. This is post charging me $200+ for the filing process, in addition to this “solution” being well over 3 months over due.While acquiring information from her, I simply asked for a refund of what I was charged to file when we first met as a notion of customer endearment for the mishap and due to the way I was treated due to a “computer issue” that resulted in not seeing a pending fee issued March 24-30th. She then proceeded to talk over me, and hang up on me while in mid sentence once more.
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May 2021 by nancy harris
Joan made it very simple for me and convenient.
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May 2021 by Josh Harpring
They did my taxes totally wrong. I have been dealing with the state we moved from on this for over a year. HR Block offers no help when they make a mistake. I will never use them again, and I suggest you go elsewhere if you want your taxes done correctly.
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April 2021 by Lyn Lord
We have always had excellent service from your company. Eugene works tirelessly to help us with our personal taxes as well as tax issues around a trust set up by my husband's father. He is extremely knowledgeable and up to date on the ever-changing tax laws and makes sure we pay the lease possible tax we are required or get a refund, if we are entitled.
