-
January 2024 by Desiree Coon
I have had an account with Bank Prov for nearly ten years. I have never had issues going in to the physical locations, but the customer service on the phone for the last year has been TERRIBLE. I am specifically talking about Jan, who is the only person I am ever able to reach through the customer support line. I have called several times, now and in the past, to try and get simple answers from her, and instead of answering my questions she either files my card under fraud before I approved it causing me to have to wait for a new one in the mail, or repeatedly explains to me how a transaction works while speaking over me and not letting me ask my questions. It is unprofessional, rude, and after many attempts to converse with her I am done trying to deal with Provident Bank and I will be closing my account.
-
January 2024 by patsy pratt
Great knowledgeable staff….. excellent service. Have been banking here for many years, and I couldn’t be happier..
-
December 2023 by Maggie Peeke
They do not care about customers, are more worried about businesses. I needed their support dealing with fraudulent checks and they couldn't help me recover the lost money…I would steer clear of these folks
-
September 2020 by Kerri Tirrell
Always very polite and willing to help in any way especially during covid.
-
June 2019 by Ricky Southers
Great people here.
-
May 2019 by William Barksdale
Leland Ward, Assistant Vice President at the Exeter location is very friendly and thorough. Kudos to Leland!
-
April 2019 by Alexandria L
The employees here are SO NICE!
-
February 2019 by jay greene
Dont even answer their phones...
-
September 2017 by Charla Holt
Everyone at all branches is knowledgable, very friendly--best bank!! I love it!
-
August 2017 by Dave Z.
The changes that have been going on at the Provident Bank over the past year are very very annoying. They have cut back hours (no more Saturday service, except in 2 branches), canceled cash back checking, no more overdraft protection, and then recently they forced everyone using Quicken or Quickbooks to disconnect and then reconnect their accounts. Of course that did not go well and I still have not be able to reconnect the accounts I have with them. Why the Quicken debacle? Because they changed the bill pay vendor. Do I use bill pay, NO. Could anyone at the bank help me? NO. I'm not sure how much longer I can do business with a company that is purposely trying to aggravate customers.
-
February 2017 by A Rugman
Because of the way they treated me and my business approving a real estate loan I opened a business account with them. Great local bank and employees having great attitude. Thanks, The Provident Bank in Exeter NH. Andrew Tagavi
-
January 2017 by Glenn Murray
Great bank Great people.
-
December 2016 by Ivan A.
These guys are great. Always courteous and helpful. They have been known to waive a fee or two. Great hours including Sunday! When you call them an actual human picks up instead of a machine. Nice old fashioned service with modern products.
-
December 2015 by Chuck B.
I arrived at the bank yesterday to get some information on a new account, I was promptly greeted by a Relationship Specialist named Danielle, she of course asked what brought me to the bank. I had explained to her that I would like to open a new checking account. She answered all, and I mean all of my questions as there were quite a few, to make sure I had the account that account that was right for me. There were so many benefits that I had no hesitation in opening the account. Along the way we ran into some minor issues. Danielle took the time and had the patience to make sure that we were able to open the account. If she didn't know the answer she called to make sure she got the right answer, which to me was really dedicated. Well after spending close to 2 hours at the bank my account was finally opened. After leaving I felt like I was treated so good and I am definitely glad I made the decision to open an account with this bank. Their customer service is what makes Provident Bank a really great bank.
-
March 2010 by Jessica P.
A really nice community bank! The tellers and manager couldn't be more helpful. Highly recommend.
