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October 2023 by Brian Faenza
Friendly knowledgeable staff. Product I was looking for was not on the shelf, but was able to get one out back.
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November 2022 by Dave Geer
Woman who answered phone rudely answered that they don't service Honda Power unless you purchased from their store. How they get away with this policy when the hold a Premier Service status with Honda is anyone's guess. Honda Corporate has been notified.
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September 2022 by Trenton Mcnutt
Bought most of my Sthil products from here good service always willing to help. Good service from staff and owner. Some of the best landscaping products and tools in the lakes region.
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September 2022 by Natalia Ramey
Bought some paint for my birdhouses that I’ve been building and hand painting, the staff was friendly and helpful and the prices were fair! I will be back for my next project for sure. Thank you !
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September 2022 by L M.
Do NOT buy pellets at this store. I ordered 3 tons for delivery to my home. I made sure to clarify that they could put these in specific locations in my garage. I was assured this was not a problem. On 9/22/22, the delivery arrived and the driver pushed 3 tons of pellets smack into the middle of my garage, making it unusable. I am a 63 year old woman and I was very upset because I obviously cannot move 150, 40 lb. bags of pellets by myself. After the delivery person left, I called the store--literally in tears--asking what I was supposed to do. The RUDE manager's response to me was "CALM DOWN." He put me on hold to contact the driver--probably to find out why he hadn't brought a pallet jack so he could place the pallets where they needed to go. He then said he would personally come and move them with a pallet jack. I expressed my gratitude--profusely. After not hearing back from him, I called the store again when he RUDELY started BARKING at me: "I'M NOT DOING IT." I don't know where this j*** learned his customer service skills but if he's a manager, he should be fired. If he's the owner he needs to go out of business. Understand that if you pay for pellet delivery from this l***** they are going to dump your load in front of your garage regardless of promises to do otherwise.
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August 2022 by Conway Lester
Very nice people helpful
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June 2022 by Kathleen Ryan
I needed concentrated coyote urine, which works great to deter skunks from feeling at home under a porch, because they perceive the scent of a predator. Jeff took me right to it and explained that I should put some holes in small plastic containers and then fill the containers with cotton balls soaked in the scent. This would help the scent last longer. He was as helpful as they always are at Gilford Hardware. Personal attention, patience, and education. But they only had the liquid in stock and I had hoped to also find the spray bottle form as well. So I went to the "other" hardware store on Union Ave in Laconia. The men at the counter laughed as if I were joking. A female employee apologized for them and said the store must have some since it works so well to deter unwanted wildlife. But we couldn't find any on the shelf. She asked the man in charge if there was any in stock. He also laughed as if we were joking, in a really condescending way, and said "What do you want me to do, lady? Milk a coyote?" And that is the difference in knowledge, experience, and customer service between Gilford True Value Hardware and Healh's Ace Hardware.
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March 2022 by James Seager
Emailed about having my chainsaw serviced and was told the guy who services Sthil didn't have much going on, so dropped my chainsaw off on a Tuesday, came back the following week and it hadn't been touched. Guy at the counter was useless and was zero help. Waste of time.
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March 2022 by Nate Lavey
I’ve been coming to this store for years, they’ve always been very helpful, and willing to work with me. Would always recommend!
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August 2021 by BILL Lampert
Ordered my pellets. The guys were helpful. I'm satisfied and will be back.
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July 2021 by Brian Slipp
Chris us very knowledgeable and always gets me wherever I need to complete my projects
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July 2021 by Annette Slipp
Greatest place! Found exactly what I needed!
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June 2021 by Brian Slipp
GHC has everything I need to complete any project!
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May 2021 by Larry Carter
Very accommodating and excellent service
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May 2021 by stephen peterson
Always shop here instead of the big stores, we must all support our small businesses during this fake plandemic communist takeover
