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August 2025 by Stacy Casella
I scheduled and paid for puppy training and the trainer quit. There isn't a replacement trainer and the store is refusing to refund the class.
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August 2025 by Angelo Colella
Great team there
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July 2025 by Allison Morrison
This is the worst customer service I have ever experienced. The employee michelle that works there is the most despicable human I’ve ever encountered. Was absolutely horrible to not only myself but my kids, left there with nothing as well as a son that was crying and saying he never wanted to go into another pet store again. Thankfully the concord Petco was absolutely wonderful and turned his pet store experience around, but to say I was disgusted with how I was treated is an understatement. Instead of educating and encouraging people on a new pet, she told us we were uneducated and then proceeded to tell my kids she was “too busy” and they were “gonna have to wait” when they asked her for assistance.
Then when called out on her behavior proceeded to yell at us, and tell us any information we have researched was untrue and she knew more than us. This isn’t our first bad experience with her, but this was definitely the worst one. How she still has a job there is beyond me.
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August 2024 by Anne Jalbert
I get my dog groomed here monthly, and the grooming staff are wonderful
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August 2024 by lisa O'Neil
Was in with my dog for grooming, they did a wonderful job!
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August 2024 by Natalia XO
They do not do cat grooming here. I just called and was told that by the employee. Do not waste your time and find somewhere else. It would be nice if they put that somewhere, but it is what it is.
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August 2024 by Scott Adams
We were looking for Orijen wet kitten food and it was out of stock in Gilford NH. They ordered it to ship directly to our home and gave us the in-store sale price. At the Manchester store Ralph took the time to look in the back room for some to hold us until our order arrives. Thank you all for your help, it's nice to know nice people still exist.
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July 2024 by Suzanne Thompson
The worst grooming ever ! Very well behaved 9 month old Maltese! She totally butchered his haircut ! I will never go there for anything again! Extremely disappointed! I have had small dogs for 16 years and have been getting them groomed but this is pathetic!
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July 2024 by George Gailey
It was fast and easy had the products I needed
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June 2024 by Jessica Brountas
I chose the vaccination Clinic. They were amazing! I felt they really were passionate about my fur baby Toby (cat).They checked him out and gave me information and answered my questions. They even gave me a red heart tag to put on his collar that showed he got his rabies shot. It was extremely reasonably priced and it was quick so my baby didn't have to be out too long as he is an indoor cat. I would definitely recommend being your fur baby to this vaccination clinic if you just need yearly vaccinations and a quick check in. Thank you Petco as I am also on a budget and it's not easy for me to pay the full vet prices plus I got right in and was able to get a ride to you. I appreciate you taking care of my Toby ?
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May 2024 by BOSTON
Awesome people,great prices,friendly and caring staff...
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May 2024 by Cindy Audia
Great pet grooming services. Ladies are very nice and take very good care of my dog.
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March 2024 by John s
Store was disgusting and filthy, clearance rack isnt clearance its overstock, employees were rude when asked about it and acted like i should have known, there was a line and only one cashier but 4 employees were having a great time talking about nothing. Literally the worst petco i have been in. Will travel to and use other pet stores not named petco.
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February 2024 by Valeria M
I am a biologist, PhD. Yesterday, my husband and I visited the Petko pet store in Gilford, New Hampshire. We were amazed at how dirty the store was. Judging by the clouds of dust under the shelves and the amount of debris on the floor, this store has not been cleaned for at least a week. The air was also filled with dust, heavy and stuffy. Various animals, including birds, live in this store for a long time, waiting for their buyer. There's a cabinet with parrots in it, and there's no air filtration system in that cabinet. As a result, parrots breathe this dirty air all day long.It is known that exotic birds, especially parrots, are extremely sensitive to the purity of the air. The main cause of their death and short life is lung infections, which are often caused by keeping birds in an environment with dirty air or lack of air circulation.Horrified by the conditions in which living creatures are kept, we invited Nicole, the manager of this store, to talk, and expressed to her our concerns about the threat to the health of animals with such careless maintenance in a dirty environment. We took her to the cabinet where the parrots live and pointed out to her the lack of an air filtration system in this cabinet. The ceiling of this cabinet is a metal grate through which air freely enters from the store, so that by inhaling such dirty air during the day, birds are doomed to inevitable lung diseases. What surprised us was that Nicole started making excuses, claiming that there had been no deaths of parrots in her store.Lung disease in birds caused by being kept in a room with dirty air proceeds as a sluggish inflammation. Such inflammation can no longer be stopped, the condition of the bird will inevitably worsen and eventually lead to its death, simply the death of the bird will occur with a delay.We hope that our feedback/review will not be ignored, that a training course on the humane treatment of animals will be conducted with all store staff and that appropriate measures will be taken to bring the Petco store in Gilford to the American standard.
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February 2024 by Trucinda McConnell
I love the buy 10 get one free bags of cat food!!!
