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November 2023 by katelyn cross
Dave in service was extremely helpful, patient, and made an effort to do what is best for my car and me. I really appreciate you! Thank you!!!
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October 2023 by Katherine Bastien
Employees were awesome. They made me feel very welcome. They kept me informed about the work they were doing on my car. I highly recommend this dealership.
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October 2023 by Czar Anthony Sambas
Service staff scheduled me to have my battery replaced today as it failed the test last week when my car was serviced. Had me wait for TWO LONG HOURS only to tell me they don't have a battery for my Nissan Rogue 2022. Some moron in the service department took his sweet time to let me know. Such incompetence!
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October 2023 by Kimberly B
Jeff and Cliff were excellent to work with and went above and beyond to assure that we got into the vehicle we loved!
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September 2023 by Joanne Melanson
I was just going to look. I wasn't sure what my options were....but Adam Fontaine took the time to listen to my needs and we proceeded from there. He's the best!
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June 2023 by Donna Olmstead
Mark was the best. He was super helpful and knowledgeable. Give that man a raise!The only reason I said that I probably will not return to this dealership for service work is because it is a 3 hr drive one way. If it was closer, absolutely.
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June 2023 by mike L
Everything was good, except when I made the appointment I should have been advised that inspections were no longer free. They did however not charge me because of the lack of advising me of the change.
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May 2023 by Betsey Phillips
I was in for recall service. The work was done quickly and the wait was easy, comfortable in nice surroundings. The people were friendly and accommodating.
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April 2023 by Ashley Greenwood
Mark Bisson was professional, timely and surpassed my expectations! I sent a message that morning with what I would like in a new vehicle now that my lease is up, and of course I included all the bells and whistles.....aaaand wanted lower payments :DTo my surprise, not only was he able to hit the mark on EVERYTHING (including lower payments), but he had the sale completed AND the new SUV DELIVERED to me in Lyndonville V.T. by 5:00pm that SAME DAY! Best customer service I have ever experienced - Mark has made a Berlin City customer for life, thanks Mark & team!
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April 2023 by Lynn Delisle
My sales rep, Paul Maurais, was extremely helpful and very patient with my inability to commit to a new vehicle. He was very informative and provided vehicle information on request.
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April 2023 by Heather Little
i worked my cousin claude ladd, it was an easy process and nothing hidden. i have been searching for a new vehicle for awhile. when i saw the murano it caught my eye. i knew i had to have one. claude made it happen.
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January 2023 by Homestead Momma bear
They treated me like a person not a number. Love their professionalism and atmosphere.
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December 2022 by Andrew Chalmers
This is not the Berlin City I have been accustomed to. I have purchased many vehicles from Berlin City. Most recent a ‘certified’ Nissan Frontier. After purchasing the truck I contacted the salesman and made them aware that there was a service bulletin on the radio that needed to be addressed and that the thermostat was faulty. Brought the truck in for service a year ago and they didn’t have a technician on duty that could do this work. This trip in for service (1 live an hour away) they were not prepared to do the work and charged me for an hour of ‘diagnostic’ time.
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October 2022 by Sean
Purchased 2022 Nissan Pathfinder. Tom was my salesman. He made it happen. He met my expectations and more. No hard sales tactics which would have ruined the deal. Knew what to do and made it happen. Tom is my go to guy on the future.
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September 2022 by Tim Johnson
great team, very friendly and also very professional! Very quick and reliable, two thumbs up!!