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January 2024 by Joan Torla
Great service at this bank. They use your first name and are very accommodating. Very good service. Joan T
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May 2023 by Jim Thomas
Pentucket is a great example of why you should always do business with a local bank. Great service, people that know your name, customer oriented. Staff is top notch.
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September 2022 by Louis Madonna
As a new customer I am pleasantly surprised by their customer service and personal attention.
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September 2021 by Justin Simpson
Some of the tellers are great and very nice to me every time I see them but there are a few who are very rude and unprofessional. I didn't understand why other people were saying that they are rude but now I know why. They act like you are a burden for using your bank services which is the point of having a bank account. I think they need to retrain them on how to be professional and courteous to their customers but not all of them need that there are some who are very nice. The one who works at the drive though is very unprofessional and the same thing has been said about it from other people who have left reviews. I liked the bank because it is right next to my house but I don't know if I'm going to keep my account with them I don't like being talked to like I'm not important enough to be nice to
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January 2021 by Michelle Halleran
Poor customer service. The lady at the drive thru window was very rude
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December 2020 by Mrs. Lima
Pawtucket bank in Hampstead. What a huge disappointment. They only address my husband when we’re in the car together even though both of us are customers of the bank and have our business account there. Additionally, we needed to change our pin at the drive-through and the teller asked us what pin we wanted and we had to tell her verbally. I thought that was supposed to be private information not privy for everyone to hear. I have yet to have a decent customer service experience at that branch in Hampstead. Perhaps, Pentucket Bank in Hampstead, NH should consider retraining the tellers and how to treat customers… as for me and my husband we are changing banks ASAP. This is only because of the Hampstead branch, all the other branches have been very professional except this one.
