Service Credit Union is a financial institution that has received mixed reviews from its customers. While some customers have been thrilled with the service they received, others have experienced frustrations with staffing issues and difficulties in reaching the credit union by phone. The reviews highlight that the credit union's staff is generally accommodating and helpful, with customers praising the ease of dealing with the tellers and managers. The credit union has also been praised for its lending services, with customers reporting no issues with loans. However, some customers have reported difficulties in setting up accounts for their teenagers, with staff unable to provide the necessary assistance. Additionally, several customers have expressed frustration with the long wait times when trying to reach the credit union by phone, suggesting that the credit union may need to address its customer service infrastructure to better serve its customers. Overall, Service Credit Union appears to provide a mixed experience for its customers, with strengths in its in-person service and lending, but room for improvement in its customer service and staffing. Customers who are willing to visit the branch in person may find a positive experience, while those seeking phone support may encounter some challenges.
just paid off my car loan and it has been a pleasure dealing with the hampton service credit union.. i look forward to future dealings
February 2023
We go here to pay our car loan and to get things notarized, awesome service!
April 2022
I love this credit union, but trying to reach someone on the phone is nearly impossible. I don't have time to wait 45 minutes to speak to a human. They have to change/upgrade this system. Hire a few more people. It won't break the bank.
