“We all depend on each other to return equipment when we say we will. In my case, the previous renter of the truck I reserved had not returned the truck in time for my reservation. The Lebanon U-Haul representative quickly offered me a free upgrade to a larger truck; however, just as we were talking, the truck arrived. The rep quickly readied the truck for me and I was on my way, only a little late. When returning , the check in process was very quick and smooth. I was happy to have the smaller truck for my move, as space was tight where I was going.
When you get a truck with a fuel tank that is not full, it can be tricky to match the exact fuel level before returning the vehicle. Lebanon U-Haul was very accommodating with my lack of perfection in that area. I appreciate that!”
“Had to grab a truck here today. The woman at the reception desk was very nice, polite and professional. The customer service alone made me feel welcome and taken care of.”