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March 2024 by Patrick M.
I purchased a washing machine at American Freight on Febuary 24th and delivered it to my home. The washing machine was over $1,000 and over 200lbs so it was hard to move and not cheap. When I hooked it up the same day there was water pouring from the bottom. I called the next day and was informed that the washers are inspected at a warehouse so the issue could be my fault. I then had the issue looked at in my home by Appliance Medic on the 25th. The appliance repair man told me that the washer should not of been sold due to there being no welds linking the two part tub together. I called American Freight again and was told they would call to pick up the washer the following Sunday or Monday. They never called or showed. I've called a couple more times but continue to get the run around. The store is located in Hookset NH. I am looking for the store to pick up the washer and refund my money.
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March 2024 by Rob Whitcomb
Bria was super helpful and friendly when I was there placing our order. It was a busy day she handled every customer the same very knowledgeable
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March 2024 by Julie Gray
They were fast, friendly and the dryer is beautiful!!!!
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March 2024 by Melissa Crane
Great shopping experience. No sales pressure and was able to find the perfect mattress set! Found the exact set cheaper here than at a big name store. I even added on an area rug for far less than any other store I had visited. Salesman, Jeremy was curious and upfront and honest about the products. They carry everything you need to furnish a house, besides the electronics!! I will be shopping here again! I would highly recommend checking this place out!!All products are very affordable and quality made!!
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February 2024 by Ann Weber
We had such a great experience shopping at American Freight. Jeremy was our sales person and he went out of his way to be helpful. We were purchasing furniture in NH that was to be delivered in Clearwater FL by the local store there. This required phone calls and coordination with the Clearwater store. Jeremy took so much time to help us through this. Service like this is really rare these days. I can’t recommend highly enough. Thank you Jeremy!
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February 2024 by Francis Saucier
Very great deals with an extremely helpful staff
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January 2024 by Ivy Corona
I have to say I am unhappy with the purchase, I bought the Acrópolis Motion sofá and love seat, and two of the recliners won't work, now I have to go through the insurance I bough through American Freigh and they want me to send them video about the recliners not working and who knows how long that will take This is ridiculous.
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December 2023 by Linda Abbott Connolly
I don't normally do reviews unless it's a negative one. I was so impressed with the Hooksett store that I felt this time I should do one. My first impression was how clean and orderly the store was and the large inventory. My next was with Brie. I didn't know at the time that she's a store manager. She was smiling, warm, friendly, down to earth and courteous. We never felt rushed as we tried to make a decision between two mattresses. I appreciated her input and felt she was totally honest in her responses. Brie is the type of person you wish you had as a neighbor. Oh, and yes the mattress! We're very pleased with the mattress. I'd been looking but hadn't found one that wasn't hard as a rock or memory foam that I'm allergic to. It's exactly what I had in mind and the price was pleasing as well! Thank you Brie!
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December 2023 by Jen Powell
Very happy with the furniture that we purchased. We had an issue with one piece of the living room set when it was delivered but the delivery guys, Derrick and Zade, were quick to offer to bring a replacement the very next day. We decided to switch the piece out for another and the store manger, Irving, was quick to reimburse us the difference in cost. There was a few weeks from the time we purchased until we wanted delivery and Bri kept in touch with us regarding our order and delivery days and times until we were ready for the furniture. Customer service was a 10 from all the staff we interacted with.
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December 2023 by Brandy
Jeremy and Irving went above and beyond for our family! On Nov 25 around 530pm got everything done then went home and was thinking I need dressers also so I contacted Jeremy last night by phone and talked to him about adding things to the bed and he said to come in next day Nov 26. To add the dressers! Then again changed things.Instead of ordering one bed I wanted two with 2 added dressers! They busted their buts to make sure we were happy! Highly Recommend this place they are amazing ????
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December 2023 by Jon L.
Drove up to New Hampshire from New York City on November 19 to get a washing machine. We were told it was tested and worked fine. Bottom line, drove almost 500 miles round trip, paid to have it installed locally, and the machine doesn't work. "It's under warranty" and the local warranty place is useless. It's been almost 3 weeks already and they still haven't gotten the part they THINK they need. Could be another week for that if we are lucky. When you need something like a washer you don't want to wait a month or two to use it. This is just ridiculous. Sell stuff that works or expedite the repairs!
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November 2023 by Shndlr
Nice place. Went in not knowing anything about it. April, a salesperson, was very pleasant and helpful.The appliances are scratch and dent, but brand new and fully warranted. Super deals, all name brands, and someAppeared not damaged at all. Prices are about one third and one half of retail. Tough to beat. I'll be buying a stove and frig.I bought a cheap clearance mattress, full size, for $50. $50? Yup. When I picked it up a few days later, the store manager, Jeremy, loaded it in my truckBy himself.Jeremy, like April, was low pressure and very friendly and helpful. Quite impressive.Overall - a great addition to shopping mecca that the Hooksett are has become. I'm about to close on a second home up north and their appliances will be in it.The furniture easy financing is not a great deal, but to their credit, the numbers are clearly spelled out - no mystery or surprise. You know what you're getting into.
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November 2023 by Beth Rogers
Great prices, selection, and service!
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October 2023 by Fernande Curley
Very happy with the service and product and Derick and his partner were great and very helpful .would definitely go back for more .
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September 2023 by Heidi Snook
Everyone is super nice. Had a great experience and will definitely be going back!
