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November 2023 by Mel Da
Friendly, easy to make last minute appointments, warranty on repairs and arrangements for alternative transportation when available were a plus. When I needed to leave my car in the shop for extended periods of time I was able to get a vehicle until the repairs on my SUV were completed. Costs for repairs & labor rate were within range of other locations in the area a bit on the higher side but still reasonable. My husband and I liked that they were able to answer our questions and notify us of needed repair options prior to making the repairs. Communication was open from the time the appointments were made and throughout the repairs helped make it an easy decision to continue to be future customers.Services: Auto windshield repair
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November 2023 by Reid LeBeau
Came in for an oil change and tire rotation. On top of two other recommended services, was in and out in a little over an hour. Very fair and reasonable pricing. Excellent communication on any work they recommend be done and as always excellent customer service overall.Services: Air & cabin filter replacement
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September 2023 by Jim Moody
I brought my SUV in to have it checked for a rear differential seal that was leaking. The dealership gave me a huge price to have it fixed, so I went to Auto Care Plus to get their estimate. Their estimate was several hundred dollars less than the dealer, but they also told me it wasn't something that needed immediate attention. On top of that, they didn't charge me a dime to look at it! When I do need to get the seal replaced, I'll be going to Auto Care Plus.Service: Vehicle Inspection
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September 2023 by Frank Abramo
This place sets the bar in terms of customer service and how an auto care service center should be run. I was looking for an inspection sticker for my car, last minute of course. Jon answered the phone and was able to fit me in. From the time I walked in the front door, the level of service I received was second to none. Mike was my Tech that performed the inspection. The sticker is not in the center of the windshield or at a 90 degree angle. My Jeep was not also covered in grease. No trace of dirt on the rocker panel, floormat or seat. For those that have been to other shops you know this is an issue. Couldn't be happier. They utilize the latest diagnostic technology as to what is/may be needed in terms of future services for your vehicle complete with pictures and explanations as to the particular service. No upsell or pressure. Jon and Mike were also genuine people that actually cared about what they were doing and didn't make me feel like I was bothering them to have service done on my car. I will be back and will be referring anyone I know in need of auto care services to their shop. Thanks again guys.
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September 2023 by Karin Goyette
Always top notch service! My son has been going here for a few years as well as a few friends and I had an emergency state inspection and these guys graciously fit me in. They’ve got a customer for life. The video of the car, the details of the work, communication between myself and the shop was excellent. They also changed my oil, rotated the tires and changed the cabin air filter for me which I was going to need done anyway. They stand behind the work they do!Services: Air & cabin filter replacement
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September 2023 by soniclore
I needed a State Inspection, and happened upon AutoCarePlus and I am extremely happy I did. Mark and Angela run a good business with a small-town feel to it. The inspection went fine and since I am a new customer, they added me to their rewards program (which is a great deal!) and will occasionally mail me coupons. He pointed out some maintenance checkpoints for fluids, but with no pressure or fake urgency like some other places do. All in all I’m extremely impressed with the team there and they’ve got themselves a returning customer for sure!Services: Vehicle Inspection
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August 2023 by Sergio Scarsini
WOW! Excellent service! I didn't think that honest garages like this existed anymore!My wife and I were staying in a hotel in the area for the weekend and we noticed that our car was making a grinding metallic sound when turning left. We were worried because we had a 5 hour drive back home on the following Monday. We had no choice: we'd have to have our car checked.From the hotel, I Googled "garages near me" and this one came up. On Monday morning, after checking out of the hotel, we headed straight to the garage. We were greeted by Marc (with a c) and the whole team. Even without an appointment, they checked out our car right away!Turns out it wasn't a serious problem and they fixed it on the spot! No charge!Thanks again to Marc and the whole team at Auto Care Plus in Hooksett NH! We drove home with our minds at ease!I highly recommend them for your car needs! I would love to have these guys near my place!
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August 2023 by Christena Green
When I called Marc I was so frustrated trying to find an honest person to look at my jeep. He talked with me and told me how they do things at Auto Care Plus.He didn't rush me , he listened to my concerns and possible repairs I was questioning.I dropped my jeep off on Sunday night so they could get it right in on Monday morning, by mid morning I had a email with photos of everything they found that needed to be repaired. He followed up with a phone call and explained everything to me. I gave him permission for all the repairs (which were multiple) , it was ready the same day ! My jeep is running like new and I couldn't be happier. They have gained a new customer, I would recommend Auto Care Plus Complete to anyone!Thank you Marc and Brittany!!! I will see you in October for an oil change!Services: Transmission
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July 2023 by Sarally Yoyo
I will recommend auto care plus to everyone who needs car services. Everyone there are very helpful and listen to their customers needs. I stopped by for a flat tire after a previous auto repair refused to help me out because they were too busy to take my small job. I got stuck at arest area by the highway since 10pm for a flat tire. My aaa service couldn’t find anyone to help me. No towing company was available to give me roadside assistance. I spend the night at the gas station waiting in the morning to go the the nearest author repair. The first one I went to told me that there’s other auto repair not too far from them that can help me out because they are too busy. Thank God, I driver my flat tire car 0.5mile safely to auto care plus. They were pretty busy too but was willing to consider helping me out. The front desk rep had one of his mechanic come get my car to repair my tire. They had me waited for 30 min then my car was fix. I was very blessed by their exceptional services. May God bless their business and make it prosperous.
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July 2023 by Nicole Ouellette
My dad just took my car down, had a screw in the tire and I needed to get to work in the morning, guys were amazing to my dad. Fixed the tire up no problem and stayed after hours to make sure it was taken care of, we cannot thank you enough!Service: Tires
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July 2023 by John Franco
Just went in for a brake inspection because the dealer said I was approaching minimum breaker life at inspection time.Tom and his team performed brake inspection all around and said I'm good, in at 50% all around, they don't recommend complete brake service at this time. They'd wait. I'm very happy, and they gave me an estimate for when I do them.Thank you for your honesty!Would trust them to do my services!John FrancoService: Brakes
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June 2023 by Jonathan Stone
I’m a DIY’er, replaced my own brakes and ran into an issue resetting a warning light. I called first thing in the morning on a Thursday. They squeezed me in 2 hours later, reset the issue in 20min and didn’t charge me for the work. Doesn’t get better than that. Next time I need work done outside my capability/time ability I’m bringing my car here for sure! Thanks again guys!Service: Brakes
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June 2023 by Brian Christoffels
CUSTOMERS BEWARE! SEVERE PRICE GOUGING! I brought my truck here ahead of the Memorial Day weekend for a routine oil change and tire rotation after receiving a coupon in the mail. The morning before my appointment I noticed a clicking sound coming from the engine compartment that I asked them to diagnose. Turns out my radiator fan clutch was failing and needed to be replaced. They were accommodating and able to do the repair the same day so that I could still go away for the weekend. They quoted me $715($445 for the part). In the interest of getting the repair done I agreed to have the work performed. After inquiring with my regular mechanic who I know and trust, I found out I was excessively over charged. He quoted me $439 for parts and labor to perform the same job. Less than what they charged me just for the part. It’s shops like this that give the industry a bad reputation. I strongly suggest that everyone should take their business elsewhere!
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May 2023 by Cicely
I couldn't express enough how amazing the service is here! As a young woman, who is also a full-time college student...I've been deceived by plenty of other auto shops, but not this one! It was like a breath of fresh air - their staff is friendly and easy to talk to, and they really make sure you're taken care of and satisfied with their work. I'd recommend this business to anyone!Service: General repairs & maintenance
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April 2023 by sharon tingling
I am very happy I got the coupon in the mail when I did. I had to make an appointment, but when I got to the shop, they were expecting me and took my car right away. I had to wait a bit, but when they were finished, they actually gave me a complete safety run down with estimates so I can know what to expect when I am ready to do any maintenance. They reassured me that nothing was urgent, and didn't try to scare me into getting work done right away. I appreciated that, since I am a woman, and am leery of going to the mechanic alone. I've been taken advantage of in the past, by other mechanics, and I am happy it didn't happen here. I would definitely recommend taking your vehicle to Auto Care Plus in Hooksett. Great team, great office staff, and great experience.Service: Vehicle safety inspection
