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January 2024 by Angela Constantian
My husband and I very suddenly lost our vehicle and had to replace it in an extremely short timeline. We initially picked Merchants because they don't work on commission and therefore don't upsell you to death and try to push vehicles and options on you that you don't want or need. A pretty terrible and stressful situation turned into an easy and pleasant solution because of the excellent service and help we received in finding what we needed. Armando Vargas was beyond helpful and even tried to work as quickly as he could to get us in our new vehicle. With a limited budget, we were still able to find a truly wonderful vehicle for a really great deal. I couldn't recommend Armando or Merchant's more!
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January 2024 by Jessica Goguen
Totally 100% recommend Merchants Auto. Went in during a snow storm last week with my husband and two littles. Cory Normand did a fabulous job dealing with us. We have less than stellar credit & he made it work for us. We left there in a new to us Kia Sportage. They all were so attentive & offered us beverages and didn’t mind the kids running around and being kids.
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January 2024 by lynnze Hollis
I had an excellent sales manager name Lisa helping me get a car that I was able to get within one day. She worked her butt off to make sure that I had the best deal, best experience, and the best price of car. Her teammate Joe was very quick with his paperwork and being able to get me a loan through the bank, even though I do not have any credit. Another gentleman who I forgot his name. Was very thorough and explaining the deals that I had at the time and willing to let me have gap insurance when I left.On behalf of myself and my partner thank you very much. I’ll be recommending this to everyone that I know and I’m very grateful that my mother and my family recommended me to you.
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January 2024 by James Jones
Michael Koltz, US Military Veteran (Thank you for your service!) was my salesman for my return customer purchase at Merchants. I highly recommend you look him up as he is the best sales person I have ever dealt with! He came in on a day that was supposed to be one of his vacation days just to finalize my purchase! I left there knowing I made a new friend..
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December 2023 by Justin Stanford
I purchased a van from this dealership in late 2020. During that time, vehicle inventory was scarce nationwide, making this dealership one of my limited options. Located about 1200 miles from my residence, I had to buy the van without seeing it in person. Despite some initial apprehension, I was reassured by the dealership's seemingly good reputation.The process began smoothly - they sent the paperwork overnight, and I arranged a flight to New Hampshire for the van's scheduled delivery date. However, upon my arrival, the van was not ready and faced further delays of at least a day. The dealership compensated by providing a hotel stay and a rental car, which, to their credit, is commendable and merits two stars in my review.Unfortunately, the one-day delay extended to a week, making it impossible for me to stay longer. I flew back home, and the dealership manager promised to reimburse both my return trip and the subsequent flight back for the van's delivery. While they did refund the first flight, they never reimbursed the second, despite my repeated inquiries.Upon finally taking delivery of the van, I encountered several issues: the front bumper was barely attached, the driver-side fender liner was missing, and the passenger-side liner detached while driving on the interstate. The vehicle’s head unit had a faulty volume knob, and both driver and passenger door seals were in poor condition. To make matters worse, the driver-side window malfunctioned during my drive home.The van functioned for only about 8 months before the engine failed, leading to a costly $11,000 repair. Since then, it has been a series of continuous problems.In retrospect, I overpaid for a defective vehicle, feeling taken advantage of as an out-of-state buyer. Based on my experience, I cannot recommend this dealership to potential customers.
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December 2023 by Daniel Bansfield
I was very impressed with Merchants auto sales because of the way I was received and treated with a less than Stella credit rating. I believe that God works through people and after meeting Armando Vargas that belief became even stronger. Through him and his help and more importantly his empathy for me and my situation I left Merchants a very happy new owner of a vehicle I never expected to be financed for. I would not only strongly recommend Merchants Auto Sales but I would strongly recommend Armando to help you in your quest for your purchase. Thank you Armando for not only your help but for your understanding and Empathy. God Bless!....Daniel Bansfield. A very happy customer of Merchants Auto Sales!!
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November 2023 by Lacedwith Integrity
I was helped by Armando. He was fantastic. No games, no knee jerks, and very honest. He showed so much integrity. He has actually restored my faith, in car salespeople. Highly recommend and suggest. I also got great service in every aspect.
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November 2023 by Barbara M.
After calling to make an appointment to see a truck the day before we drove 1 1/2 hours and they even called an hour before to confirm we were coming, we got there and what a disappointment. My first bad taste was the salesman was instantly interested in our trade. Wanted the registration and looked at our truck. Then he took a ten minute or so phone call with another customer. Then goes and makes copies of our license and registration. Mind you, all this time and not one single word about the truck we were there to see. So upon him asking me to sign some disclosure, I asked where was the truck? He says "we have to go on a little field trip it's at another location"! What?!?! You had a day to get the truck sitting out front! We left and went up the street to Tulley and the truck we wanted was right outside waiting for us and we bought that one! Horrible experience at Merchants. Awesome, different world experience at Tulleys.
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November 2023 by Jacki B.
I purchased a car here 6 days ago. It's already having battery issues. I am unable to get in touch with the service department. My family has purchased 5 vehicles here in the last 8 years. We won't be back.
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October 2023 by Julie Flower
Logan and Peter were amazing. I made a 3 and a half hr trip to purchase my vehicle with my husband. They had all the paperwork ready to go and we literally had papers signed and were in the vehicle within 30 minutes to make the trip back. They were just getting ready to close within 15 minutes when we got there.Logan went above and beyond to find an SUV that was within my budget and perfect for me. Highly highly recommend Merchants Auto. You will not be disappointed!
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October 2023 by Sadie Drouin
I had a lovely experience purchasing a car here.They had an extensive catalog of vehicles from all makes. Everyone was super kind and definitely had the best interest of the customer in mind. This was my first time buying a car and at first I was nervous but sales professional Micheal Koltz was nothing short of helpful and educational which made the experience pleasant and stressfree. I was on the market for a smaller hatchback vehicle within a certain price range and he helped find me the perfect car for me. He took into consideration my lifestyle and my daily commute to work into the city and helped me find the best car for me. I am extremely happy about my new vehicle and would 1000% recommend Merchants Auto to one of my friends! I LOVE my 2022 Hyundai Venue :)
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September 2023 by Liz Foster
My husband and I just purchased a 2019 Nissan Rogue a little over a week ago and we were lucky to have Damien help us through the process as this was our FIRST time buying a car at a dealership. Damien really made magic happen for us and I fall more in love with our new SUV as each day passes. Thank you so much Damien!!
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September 2023 by Suzanne S
I just wanted to take the time to give Merchants a review Lisa P********* was our agent and she went above and beyond helping us find a car for my brother where no one else would .... Merchants gave my brother a second chance ...he was able to find a car that no only could he afford but also love .Lisa never showed us anything that we could not afford and called us immediately when she found something. Thank you Lisa for going the extra mile which just seems natural for you and for treated us with respect despite our financial circumstances ....thank you to everyone at Merchants for being so nice and again giving my brother a second chance ....Merchants was are last hope and they came through I can not say enough and will without hesitation reach out to Lisa at Merchants for my next car!!! I truly think you all are amazing
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September 2023 by Edward Chapman
I bought a 2020 Toyota RAV4, This is the second vehicle I got merchant auto. The sale person I saw Cory very pleasant and easy to deal with I told him what I wanted and he came though. Very simple.
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September 2023 by Meaghan W.
what a great experience I was given. I have bad anxiety about dealerships but the moment we where paired with Sharon my anxiety went away. Sharon was so kind and listened and followed through. thank you merchants