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March 2024 by Randy Gill
Had a great experience today! The Manager Keith Bush was one of the most pleasant individuals I have ever met. His demeanor and professionalism is top notch. This company is very lucky to have someone like him behind the counter. He is very accommodating to your needs and wants. Couldn't have asked for a better experience...will definitely be coming back and will recommend others because of this individual!
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March 2024 by Charles Bergin
Well run and efficient.
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February 2024 by Ashley Cole
Asked for oil change, completed the service by doing a drain and fill and didnt replace the filter and i was still charged out for a new filter.
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February 2024 by Tom Saucier
Appointments are always way off , last 6-7 months have been horrible here. Had an appointment for inspection sticker for 2 weeks, they call 1 hour before appointment and cancel, get one 1 week later and they reject it for something that wasn't wrong with it a week earlier, call on Thursday guy says come in first thing Saturday and we can do it, get there then guy tells me no, can give you appointment at 11, I was told to be here first thing, always giving the run around, place has become a joke.
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February 2024 by Mike H
Great and quick car inspection, thank you to Jade and all the techs
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February 2024 by ken dolan
Reliable service
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January 2024 by Alyssa Boncore
They are GREAT Great Customer service
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December 2023 by John Gora
It was really good customer service in and out in less than an hour
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December 2023 by Manny G
I brought car to have the headlight fixed. First time they said it was fixed, I paid. I brought it back for the same problem they told me I need a whole new light, paid them. Still not working, brought it back third time they said they don't know how to fix it to bring the car somewhere else after paying $900 between the new light and repair costs. I recommend you don't bring your car there unless you don't mind being ripped off. Techs not qualified to do work.
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December 2023 by B D
I had a slow leak in my tire and couldn't find what the issue was, knew I had to bring it someplace. Everywhere else told me it would be weeks to get it in. Called and Gary picked up and said he could do that Saturday (24hr turnaround time). I thanked him and let him know I would confirm once I knew I had a backup ride. Unfortunately, my plans changed last minute on Saturday and I had to call and cancel the appointment. He was super kind about the whole thing. This week I call him on Monday and he tries to squeeze me in around my busy work schedule. He originally says he can't take me, but then says if I bring it in Friday at 11am he can make it work. When I arrive, every spot in the shop is filled with a car and it's just Gary and another mechanic working, clearly they are slammed. It takes a minute to get someone's attention, but when I do they are super quick to take my car in and somehow squeeze me in the garage. I'm there for mayyybe half an hour at MOST and Gary personally comes out and shows me the nail that had been in my tire. He also goes out of his way to take me to see my car, show me that my brake pad/rotor was worn, and told me they would run me a quote for replacing it in the future if I wanted to, but didn't put any pressure on me. I'm a young girl and I didn't feel like they took advantage of that to upcharge me or scare me into buying things I don't need. When I went to pay the other tech just said "don't worry about it, you're all set". Really quick, really easy, took a ton of stress out of my life. Thanks to Gary and co. for their help!! I hope they can get more technicians in to help them do their best work :)
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October 2023 by Sherilyn St. Louis
If I could give these guys 100 *’s I totally would. The mechanics are awesome, work hard and are very knowledgeable. The Manager is great and works very hard to keep everything running smoothly. I took my car there to have the fuel pump replaced and after having so many issues with my previous mechanic company chain that I went to I was so nervous. I have had such a bad experience with it comes to mechanic work being done on my car. (And the work I had done was simple work, nothing compared to the fuel pump job.). Keith mad me feel like I could trust them from the beginning and I appreciate and respect that!! Anyone looking to get work done on their vehicles bring them here and you won’t have to worry about good quality work.
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October 2023 by Calla Delany
Came for an oil change a couple months ago, they “forgot” about my car but didn’t charge me for it so it was whatever that was generous. Present time, opened my hood because my car started to smell like gas and it seemed like my oil was leaking. Clowns forgot to put the oil cap back on. OIL EVERYWHERE. On top of that the oil that was left was black as if they lied about changing it. Probably why it was “free”. This could’ve permanently destroyed my car. Don’t bring your car here, they cant even remember to put an oil cap back on, why in the world would you trust them with anything else. Jiffy lube in manchester fixed this places mess for me.
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October 2023 by Elysia Savary
PLEASE SCHEDULE APPOINTMENTS BY PHONE! Wonderful man was willing to squeeze in my oil change despite being triple booked! He was so kind and hard working! I'll definitely be going back. But their online appointment system is messed up and makes it hard for them to organize their appointments. So please call by phone to schedule so it's easier for them!I absolutely recommend this shop!
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October 2023 by Beth Santoro
I am so glad I stopped at Monro Auto today. My car battery died, and AAA did not have the correct replacement. Keith was so helpful in finding me a new battery, and squeezing me in for an appointment. Amazing customer service. I will return to Monro again in the future. Keith and his team go above and beyond, and it was much appreciated.
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October 2023 by Gillian Carr
I’ve never had a bad experience here. Recently, I dropped my car off for an inspection and new brake pads when Gary, the manager, called me to let me know I’d also need new rotors to pass. He made sure to explain not only why I needed them but also how much it was going to cost, then told me it would be ready the next day. The parts came in a little late which was unexpected and he was kind enough to work beyond closing to make sure I got my car back that day, as he originally said. A respectful, knowledgeable, and hardworking guy that I’ll definitely keep bringing my car back to. As a note, I’ve only ever seen Gary and sometimes one other mechanic working here at a given time, so be flexible with your timeline if possible, and it’s better to call for appointments as opposed to using the online service.