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March 2024 by Dawn S.
White Mountain Puzzles quality is horrible. Puzzles are typically missing a piece and they will only replace with the same puzzle after it is completed. I wrote a review on their Facebook page and they did not like my review so they have closed my account and refuse to ever let me do business with them again. Julie is horrible. Customer service from Julie is the lowest form I have ever witnessed. Julie is a cocky bitch and does not care.
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January 2024 by Elise G.
I like their puzzle designs but took 1 star off because 3 of the last four 1,000 piece puzzles I have of theirs were missing pieces. In all fairness, the last puzzle had 1,001 pieces but some were duplicates and I still had 2 missing pieces overall.
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October 2023 by Josie Shaggy
One of my favorite places to visit when I’m up in the White Mountains! Their puzzles are such great quality and I pick some up every chance I get.
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October 2023 by Joe “Luigi” Smith
Great puzzle company and fantastic company store. If you enjoy well made jigsaw puzzles you'll be a kid in a candy store here. The store itself is nestled around an incredibly picturesque area of N.H. and obviously not far from White Mountain itself. If you're in the area, definitely worth a visit!
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September 2023 by Sandy Bechard
I ordered three puzzles in July. Never got them ! They said they are looking into it but never did anything..
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August 2023 by Holly MacLean
High quality puzzle fun for the whole familyGreat employees
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August 2023 by Marjorie M.
I've ordered White Mountain Puzzles in the past because of their good quality & selections. In recent orders, 3 puzzles to be exact (1000 piece puzzles) there were missing pieces to each one & the puzzle pieces were splitting apart. Quality has diminished as well as the care to make sure each piece found its way into its packaging. One of the puzzles I received had a puzzle piece outside the packaging sitting in the box that didn't belong to the puzzle. Obviously, the person who ordered the puzzle will be missing that piece that ended up in my puzzle box. White Mountain Puzzles needs to pay attention & have better quality control!
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July 2023 by Aaron Green
Good place to buy a puzzle.
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July 2023 by daniel michael
There is a site identical to white mountain puzzles that is a scam...appears as an advertisement on FB and Google beware use verify code and only white mountain link to purchase
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June 2023 by Laura Haber
It is an awesome store! So hard to decide, I love them all. The staff was so very friendly!
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April 2023 by Guitar Man
My wife has been on a tear putting together the excellent puzzles from White Mountain Puzzles. They offer many styles, unique designs and a quality product.We had one puzzle that was missing four pieces and duplicated two pieces. I found the customer issue form, filled out the details to include pictures of the puzzle in question, requested a replacement of like piece number, and we received the requested replacement in record time.A very easy process with empathetic response to the customers issue. And, a very kind response from Lauren thanking us of our kind response and review. Therefore, I highly recommend White Mountain Puzzles for a very eclectic array of puzzles in numbers for all ages and scenes that will delight any puzzle assembler(Is that correct wording). Thank you again for a well oiled machine!!
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March 2023 by Json
Amazing puzzle store. They've got a huge selection with so many different categories to choose from. The store is small but they've really managed to get a bunch of puzzles onto various displays and without making it feel too cramped. Highly recommend if you're in the North Conway / Jackson / Gorham NH area.As an added bonus, if you come from the south you'll probably cross a small covered bridge. /
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February 2023 by Anxious Adventurer
Puzzles are of great quality, but going through the online store is challenging- shipping fees are high and return fees at customers expense. I got double the same puzzle for Christmas and when going to exchange the return shipping fee was so high it wouldn’t have been worth it. Also, have had promo emails that didn’t match actual discounts (ie- sign up for free shipping code only means if you buy over a certain amount- 3-4 puzzles worth.)If you live in the area, I’m sure this is a great stop, however.
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February 2023 by Judy Flynn
We drove from central PA specifically to visit the store. It was fantastic! We love White Mountain puzzles and added 6 to our collection. We will be back.
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February 2023 by Mary Ann B.
I received a White Mountain Puzzle for Christmas from my son and his wife! I will never recommend a puzzle from WM. I was missing 9 pieces, but I also had 6 pieces that were doubles, that has never and I mean NEVER happened to me before! I have hundreds of puzzles, and I have never had a missing piece, let alone doubles! How does that happen!I did contact WM about the situation, they took my name and email and told me I would be getting an email, I Never received a response, I guess the women I talk to didn't really care , I would say customer service at WM sucks!