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February 2024 by Jacob Billger
Everything good! Sorry ? the volume of the Dunkin radio inside is very high. It is quite difficult to talk on the phone or listen. ( It is not always on high volume) it is a 5 star Dunkin!!!
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February 2024 by Janet Shirey
We are not DD regulars. The few, rare times we go here, I'm reminded why (though I don't really need the reminder ? I am perfectly capable of making our own breakfast & coffee for a fraction of the price, thank you very much).We can never understand it; at certain times of the day the drive-thru line will be 10-15 cars deep - we like to amuse ourselves by counting when we drive by. ?We rarely come here, like I said, but for our youngest's birthday breakfast we surprised her with donuts (which we never do so it's fun for her on the rare occasion she gets them) and, because it's more fun to look at the donuts inside the case inside the shop, we went inside. She was wearing a "Happy Birthday" crown. The cashier looked at her, looked at her crown, read it, & said nothing to her. Charming. (Too bad for her, I was watching her & she clearly read it & chose to say nothing; if she took 2 seconds to wish our daughter a Happy Birthday, I was going to leave a big tip, because I can & because it would have been nice. She chose to say nothing, I left nothing in response. Her loss.)Lemme back up here; the customers are rude, too. Construction guy came in behind us (at least that's what his truck said, great advertising by this jerk). I cheerfully told him we were going to be a minute so he could go in front of us. He couldn't even be bothered to nod or grunt his appreciation; it was like I wasn't even there. He walked past us, head down, face in his phone, completely ignored me, greeted dude he met there. Da fuq??Anyway...My husband asked if their veggie egg bites had dairy in them. Took several people to say they could check the ingredient labels but one of the workers said, "I don't see why they would..." (Yeah, it's not worth my time to explain how dairy subsidies work so...) They came out & said "I don't know". Um, what? Don't the premade things have ingredient labels, you know, like, by law, for customers with food allergies?? ?♀️Like I said, thankfully we only come here 1-2/year. But even then, the needless frustration really isn't worth our time.They do put up pretty decorations in the lobby. But they treat customers who walk into said lobby so poorly, what's the freaking point.
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December 2023 by Ellie Mooney
Treated horribly at the Drive Thru- told I didn't have an order, when I actually placed a mobile order for pick up- the worker (this happened on 12/2/23 at 3pm) then angrily grabbed the order from another worker who had the order we placed- she mumbled angry words at me and my young daughter and I told her there better not be any spit in it, as it was for my young daughter and she chuckled and handed it to me. And of course the coffee had a big wad of spit on it. Never, ever going there again. Management should at least speak to their drive thru worker about treating their customers kindly.
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December 2023 by David Ducharme
11/19 crew at 11:30 preferred to talk, joke and make one thing at a time. Car in front of us was friends with one employee. So they talked, making us wait. We ordered 2 drinks. Took 13 minutes... that's at the window, not since our order.
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September 2023 by Christina Vickers
Ordered through the app. Drive over to get it. They didn't have what I ordered. Didn't refund the money. I asked for her name was told no. Asked for the managers name was told no. Asked for the franchise owner info for told no. So they took my money have no product and refused info. Then they told me if I didn't get out of the line they were going to call the police.AVOID AT ALL COST
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September 2023 by Christina V.
Mobile order. Product unavailable. Wont give refund won't give managers number won't give there name. Didn't get my money didn't get my product. They threatened me with the police. Avoid at all cost
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September 2023 by Kyle Moreau
I wish there was a zero star option, not recommended. Go to Rindge Dunks. I ordered a maple bacon sandwich and received 2 burnt plain bagels instead... also this location could really use a change in management. Employees look horrified and annoyed when I ask for a correction... The drive though line is almost always stretched down the road, mainly because employees are too busy making their boyfriends free coffee out the back amongst other "things"
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August 2023 by Ali A
They have no idea what they're doing! Gave me regular drip coffee instead of Americano!
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May 2023 by Chris Clark
This isn't one experience it's many- many times going here to have my order made incorrectly by someone who seems bored and angsty that they have to be there. I try to patiently work with new workers and be understanding but it seems like they make zero effort to complete orders correctly. Order a large ice coffee with 5 oatmilk- get a large mostly black iced coffee. Order a chocolate frosted sprinkle donut, receive a vanilla frost donut in the bag frosting side down so it all ends up on the paper bag- I have gotten 4 separate hot coffees that have had the lids not put on them so they spill, either in my car or on my hand when I get out, or on my stairs coming inside. The issue here isnt the mistakes, it's the look of annoyance when asked to correct them. I drive to rindge if I can afford the 15 extra minutes, and I wish it was different.
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April 2023 by Richard Fichter
We stopped for a quick snack before Mass. Great counter service.
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April 2023 by Mike Okola
It takes them 5-10 minutes to serve a single drive-through customer. I'm not joking.
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March 2023 by Bethany Paquin
This conveniently located dunkin' donuts has a drive through and also has walk-in service. The inside of the store has been recently renovated. The staff is friendly. Our orders have not always been accurate, but The staff has always been willing to make a correction. We always check our order before driving off but are really glad to have this Dubkin close by.
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September 2022 by Alexis Mitchell
I regularly use the DD. But no more, I am so tired of going in and ordering and then be expected to wait while they do drive through service, today I placed and easy order, and then waited while they served 6 cars and I still had not got my order, so clearly drive through is the priority. And walk is not, plenty of other DD"s
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August 2022 by Megan
I attempted to get coffee inside the lobby at 4:10pm (give or take a few minutes) on a Saturday. One of the girls who was working literally ran to the door, tried to lock it prior to my reaching the door handle, and then ran back behind the counter. I was a little confused at what had just happened and pulled the door open (she apparently didn’t even lock the door correctly). Her co-worker then sheepishly explained that I could go through the drive thru when I asked what was going on. Rather than acting like five year olds, it would’ve been helpful if they had just explained that they were closing the lobby and would prefer that I went through the drive thru. I left and won’t be returning.
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August 2022 by Scott McLaughlin
The last two times I have ordered coffee they have got my order wrong, then to make it worse they tell me I ordered the wrong item. The new staff are not helpful and they seem to think they do no wrong. New generation are changing customer service from customer is always right to customers don’t know what they are talking about.