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November 2023 by Knowles W.
We''ve had this car for three years and never had a warning light come on. Went in to have a couple recalls done free of charge. When the job was complete, I got back in my vehicle to start it and noticed a warning light that said, "check Blindspot collision Warning System ". I brought this to the attention of the service desk, and the man told me it was on before they began to work on the car. I told him it wasn't, and I asked if he would take a look at it, assuming that it was something that the technicians triggered. he said "no", I would need to set up an appointment to have that looked at. I asked to speak with the manager who did come out and have a look at it, and even took it for a test drive. But he only came back to note that yes in fact, this was on when they started working on the vehicle and they would need to run diagnostic tests that would take two hours, and that I would need another appointment for this. Naturally I can't prove anything, but you be the judge, outrageous coincidence or some measure of deceit, and/or irresponsibility on their part. I would be very leery of this business and their practices.
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November 2023 by Peggi Brogan
To be honest, car shopping is my absolute least favorite thing ever. I vowed never to step foot in a show room or test drive another vehicle ever! That is until we met Chris & Andrea (owners) through mutual friends. When we contacted them a few weeks ago to let them know we were going to be in the market for a used vehicle soon, we were not expecting things to happen as they did. (We had pretty specific requests) We simply cannot say enough about them! Honesty & integrity are not terms that we’ve ever associated with dealerships, UNTIL NOW!If you are in the market, visit or call Fairfield’s. They are sure to treat you right. We will not ever go elsewhere.Thank you guys & Ernie for making car buying so quick & easy!
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September 2023 by robert j blenis
Awesome dealer ! Great service!!
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August 2023 by Kimberly E.
The service at this location's service department is despicable to say the least. Brand new 2022 Kia Nightfall had NO issues until we brought it in for a routine oil change and there have been never ending issues since. The icing on top of the cake you ask? The front desk employee Jason has a terrible demeanor and made the whole experience there worse. Save yourself the headache and go to garage that actually cares.
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May 2023 by Sandra M.
When you purchase a new car they are awesome. But when it breaks down they treat you like shit. couldn't even take the time to look at it. WORST PLACE TO BUY A CAR Definitely would not recommend that place
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October 2022 by Gerald Large
I'm posting this review on behalf of BT and her 2014 KIA Soul. We had an app for 1pm on10/10/22 for oil change and tire rotation. Twice before oil from the lower engine cover after having them change it. BT asked them to do whatever it takes so it wouldn't happen again. Everything was good as far as time required and costs. This morning there was oil on the garage for. Would they be this sloppy with all their work ?. We may be trying a new location next time.
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July 2022 by Timmy Emond
Helps take care of you car after purchasing it love the costumes service
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March 2022 by Tesla B.
the service dept at Fairfields are TOTAL CROOKS. brought our truck in for a recall from GM and clearly told them to just do the recall and nothing else. when we went to pick up the truck it was held hostage for a $128 diagnostic fee for the the ABS which i did not want diagnosed nor fixed.
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December 2021 by Laura E.
I must warn you to avoid this repair shop at all Costs!!!! This place didn't repair my car to any kind of acceptable running condition after $2300 worth of parts and labor! They called me and told me my car was all set and I could pick it up anytime. I went down Oct 29th w/my daughter, finished the final payment and left. We were on our way home and my daughter says there's something very wrong with this car. We switched and I got in the Kia and told her to drive mine home, because the baby was screaming. On a back road w/no cell service, I didn't believe I was going to make it home. Car felt like it wanted to stall just idling and then when you accelerated it would spit and sputter. I was so upset. When I got home of course the place had closed over an hour ago. I called the next day and spoke with service Tech and he said well, you can bring it back, I said did you not hear me say I didn't think it would make it home??? I'm not driving it again. He said well you'll have to have it towed here then. I told him I was planning on it, he said I don't think anyone will be here because we are close to closing and closed Sunday. I said I'd have it towed Monday. He said okay, we'll let you know when it arrives. I never heard back from Kia, but the Tow truck let me know it was there. I got a call from my son to call Kia and the Keene police! When I called they said I abandoned the car there and they were going to charge me with storage fees! I asked if they fixed it, he said we don't know why it's here. Are you kidding me??? You knew it was coming there.... He told me nobody knew about it.. LIARS I was told to have it towed there. Now they want more money to do what they were supposed to do anyways!! STAY AWAY FROM SERVICE CENTER THEY DON'T FULLFILL THE ESTIMATE OR WORK THEY PROMISED
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November 2021 by Michelle R.
They promised me about 3 different cars that they couldn't get, when they finally got me a car and not the color I wanted but it's fine. Their service center was even worse!!! the door handle kept breaking, the last time it broke they didn't order the part until it was past warrenty and blamed it on a staff change, and they held a sensor for the back up camera never calling me to tell me it was in until that was past warrenty (handle and sensor were addressed at the same time) so when i Called looking for the parts they said well now your cars over the miles you'll have to pay to put them in!!! Like whaat! They were ordered 3 months ago!!! You told me they were on back order! This on you not me!!! They said "IF YOU DONT LIKE OUR SERVICE HERES THE KIA NUMBER TO CALL, and take your car to another dealership"
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October 2021 by Julie E.
Couldn't be happier with the service advisors and technician on my recent visit. I had a DEF system issue and from being out of town got an appointment the same day. Diagnosed and solved the problem and on my way I went. Fairfield's customers are lucky to have such a great dealership!!!
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September 2021 by Suzanne Rodrigue Cormier
Exceptionally disappointmented on lack of attention. Was not appropriately greated when I entered, (not welcomed at all) multiple sales staff were just sitting around socializing, I inquired on where " parts" was and I got a mere grunt and point at the back of the show room.When discussing the oem equipment I was looking for with parts. It was like pulling teeth.I simply wanted to purchase or order equipment for my brand new Kia...I've since taken my business elsewhere where I felt valued and listened to.
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September 2021 by joseph c.
I just moved back to Massachusetts from California my Mitsubishi had a small issue with the side runner and the California dealer was going to warranty it but needed to do it later in the week which didn't work because i was going to be on the road.My heel must have slid on that , and im not exaggerating probably only once i take care if my car. I can prove i maintained this car impeccably. Scratches lol so what? Your feet are down there and you don't expect incidental contact? He was like someone else must have done it lol. Noone but me drives this car other than service techs at the Mitsubishi dealership only. As if a scratch should void warranty? That is a big problem in the new england area with dealerships, they will find any petty excuse to avoid taking care of the car under warranty. I am not joking about writing to Mitsubishi to get it covered i have not used anyone but the dealership to maintain the car and i am careful. Mitsubishi needs to stand behind that. Its not like i trying to scam here or asking for tires or seats or wear and tear items, that runner should never have come loose. I dont think im going to hire a lawyer lol but im writing to Mitsubishi to fix that. You dont build relationships ducking out of warrantying when that is such a huge factor in building loyalty. 1) warranty length and service2) price3) reliability reputation of the brandThe top factors in my choices. I am an active purchaser of cars too lol i have good credit. So i will go back across the country to buy my new car when i do so. Why? Because they are honest and take care of things and dont try to lawyer out warranty work. I was really worried about that too because i have uberred over 8,000 people in Massachusetts amd.know tons of stories with folks and issues like this. Mitsubishi is a lower price for what you get nit the vehicle did cost $42,000 so when you spend that kind of money i expect Mitsubishi will do the right thing and fix that for me under warranty after i write them and i can prove i only used Mitsubishi to maintain the car and never exceeded 4,000 miles without an oil change.Not only that, but someone without a mask basically sat in front of me in the lounge. The car was washed and no watermarks their washing the car was insane because my windows are covered in hard water- if the car is clean leave it and if you are going to rinse it with water that leaves behind visible markings.Im not a guy that craps on businesses but this was ridiculous. I went back after going into the lobby to take pictures and i dont see these scratches. Not that it should matter. I told him i don't stand on that and that the last dealer was going to do it next week but i had to travel.I had a sound that was weird a bit loud two months ago and i brought it to the dealer in California. They said it was the two bearings in the axle and they fixed it no problem. Today driving home i was so grateful i wasnt in Massachusetts because these dealers would have tried to screw me on that.Its not that the bearing issue made the car or the dealer bad , they won my business because they stood behind the car and did the right thing and fixed it. Its about being honest and professional, common sense should tell you that side runner should not have come loose and the car is under 60,000 miles. Instead he plays the dirtbag game so many dealers around here play. One other dealer around the area told me i needed brakes and i found out i still had 8mm on them. You cant trust half these dealershipsBottom line is the service department can either hurt a dealer or help them. After this experience why would i buy a car here? Not only that, they make Mitsubishi look bad. Mitsubishi trusts these folks because these experiences lose or gain customers
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September 2021 by Ken Purdie
I bought a 2014 Town and Country from Fairfield. It was one of the most pleasurable car buying experiences. Jay Smith was ZERO pressure, and Ernie McGee dealing with the financial aspect was the same way, very patient. If you are in the market for a vehicle, I would encourage you to shop at Fairfields.
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August 2021 by Suzanne Cormier
Exceptionally disappointmented on lack of attention. Was not appropriately greated when I entered, (not welcomed at all) multiple sales staff were just sitting around socializing, I inquired on where " parts" was and I got a mere grunt and point at the back of the show room.When discussing the oem equipment I was looking for with parts. It was like pulling teeth.I simply wanted to purchase or order equipment for my brand new Kia...I've since taken my business elsewhere where I felt valued and listened to.
