The Home Depot in Keene, NH, is more than just a hardware store; it offers a wide range of tools, appliances, outdoor furniture, and building materials for local residents. Many customers appreciate the store's overall experience, often noting that the staff is friendly and helpful. However, there are occasional reports of less-than-ideal customer service, with some associates not engaging with customers as expected. Despite these mixed experiences, several employees have been highlighted for their exceptional service. Manager Patrick has received praise for his quick and effective solutions to urgent situations, demonstrating dedication to customer satisfaction. Customers have expressed gratitude for his willingness to go above and beyond, especially in challenging circumstances. Additionally, staff members like Jen and Debbie have been recognized for their kindness and willingness to assist customers, making shopping a more pleasant experience. While some customers have encountered issues with staff not being as attentive, the positive stories about helpful employees and effective management tend to shine through. Overall, The Home Depot in Keene aims to provide a good shopping experience, encouraging customers to seek assistance and support for their projects.
Was in store Friday afternoon, May 27th to buy a mower. Customer service was painfully slow and in accurate. Finally was able to get things straightened out. Went back to pick up on Saturday and there were 2 different people working in Customer service. Stephanie and Michael were great, fast and pleasant. You should have... read full comment
July 2026
It’s too bad they built this store on the wetlands that I love but the staff there is always very helpful and accommodating!
July 2026
I researched online to make sure my store had my item before I drove half an hour to the store on a super hot day. When I got there, they didn't have it. 😠
