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March 2024 by Natasha Russo Andrews
The employee helped me out and was good at her job.
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March 2024 by Mal Sperling
My husband wanted to buy me some dangle diamond earrings. We saw Unstoppable Love Diamond Halo Earrings 1/2 ct tw Round-Cut 10K White Gold in the Leominster, MA store - the young lady who waited on us did not seem very knowledgable, and did not tell us they were on sale, for $420. less than the ticketed price. We then went to the Keene NH store (which was close by, and no sales tax) - Ed waited on us, and was very patient and helpful. I was not familiar with the type of clasp - we did purchase the extended warranty for repairs, etc, but it did not cover loss. I wore the earrings maybe 11 hours over 2 days, and realized one had fallen out of my ear - luckily I found it at home right away. We returned the earrings 2 days after purchase - Ed again was very helpful. I would NOT buy earrings with this type of clasp again - they are not secure.
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October 2023 by Timothy Schreiner
Store appears only open at 11am. What store does that ? Geesh
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February 2023 by Sarh JB
Stopped by the Keene branch twice today to make a purchase. Both times found separate, handwritten notes saying they would open at two different times.
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February 2023 by Kate Dunham
Excellent customer service. Cleaned and inspected my rings even though I did not purchase them through Kay. Very professional and kind folks who work there.
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October 2022 by Carlos Ramos
I just want say that I've spent a lot of money in this store and the manager Kayla is just the greatest! She ALWAYS make me feel like I'm important to Kay's and that she appreciates my patronage. Along with her professionalism, She goes above and beyond to ensure that I will continue to shop at Kay's!! You're awesome and thank you.
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September 2022 by Tori Luksha
The staff was very courteous and helped with my watch battery. They had some lovely options and were very forthcoming with information.
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December 2021 by Rob Winslow
Hazel went above and beyond to help me find the perfect engagement ring for my GF, now fiancé. I did not make it an easy process while shopping and she spent countless hours with me to make sure it was perfect, and also saved me a ton of money. Her knowledge of diamonds was extremely helpful too. I was shopping with our 15 month old and he was a wild man in there, the whole staff was attentive and entertaining for him to allow me time with Hazel. Thanks to everyone at Kay Jewelers in Keene!
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December 2021 by Adam B
The saleswoman was attentive and friendly, and helped me select gifts for my wife and sister (and even me!). Not pushy in the least, although she did ask to show me some drastically more expensive options... She was receptive when I explained that they were beyond what I was looking to spend.It is worth noting, they only sell one size of ring, and will try to charge you extra if you need a different size. They lose a star for that nonsense.Also, they have a very large sign prohibiting firearms, including by those legally licensed to carry them, such as police, investigators, and other individuals licensed by the state. I'm not commenting on it, just pointing out that it's posted.
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December 2021 by John
Just looking for now. Christmas coming.
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October 2021 by James Richards
This Kay is great. I drive 45 minutes just to go for jewelry cleaning and when I want to purchase jewelry because they are always really nice and I always leave with exactly what I want.
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October 2021 by Don
Terrible location and knowledgeable staff all they cared about was making the next sale and they had one already in the bag I’ll keep putting reviews on here until they stay and people can be aware of how they are going to be treated
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October 2021 by Traff Fam
Only giving them a one star because I had to. They are absolutely horrible. Do not support Kay’s or Jared’s!!!! !!!! I sent my ring out to get redipped and they changed my ring!! It’s not what it used to be after they so called cleaned it. Warn all of your friends to never ever ever shop here!!! I warned you!!!!! If you want your ring to last. This is not where you want to get it from! They are both awful awful awful!!!!!!! I warned you all! Tell every single person you know!!!!!!
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May 2021 by Stephanie Sargent
I’ve had a great experience with Keene, NH Kay jewelers. The staff there were great and have not had any issues with the ring I bought there.
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February 2021 by Autum White
I don’t know how this company hasn’t been sued resulting in going out of business. First off, my fiancé purchased my engagement ring here and they sized it down THREE whole sizes. My fiancé picks it up and they let him leave with it missing a Diamond? We bring it back it gets sent out, go to pick it up and they say wow we should of ordered you a new ring because now the integrity is compromised, “have a nice day”. Lied about interest rates too. Fast forward I had been wearing it for about two months, three diamonds are loose and it’s tarnishing. AND I KNOW you guys swapped out my main Diamond. The clarity - it’s obvious. Called corporate and they said their is nothing they can do. Enjoy the class action you’re going through, you deserve it.
