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January 2024 by Bob Mann
Great work! Car is like new. Updates were great and it was ready early!
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October 2023 by Brittney Courtenay
We had brought our truck in after a tree had fell on it and it’s been a nightmare since. From not cleaning up after themselves, to major repairs, every single thing they touch is broken and thrown together. Judy the manager refuses to take any responsibility and became very hostile when pushed to fix her errors. After bringing the truck back three times for repairs, my passenger door is now broken. The clip is broken and zip tied together. I’m sure Judy will say it wasn’t them (again). Do not bring your vehicles there EVER. Absolutely do not recommendService: Body & Trim
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September 2023 by Valerie
They did a great job! Trunk looks awesome, opens and shuts fluidly, paint looks great. Vacuumed and wiped down the car too.They kept me informed and had it finished on time! ???
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August 2023 by Christian Kelley
I was referred here through my insurance. It was clear my insurance didn’t quite communicate the nature of my problem with them and it created some confusion. Staff at Key were able to problem solve on the spot, went through some hoops to track down the insurance person directly and work with them and helped make this process easy. The building itself is super clean and presents more like an upscale dealership than a collision repair shop. Would gladly come here again, though I hope I don’t have to just because accidents suck.Service: Body & Trim
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August 2023 by brett
After calling 3 other shops for a collision repair, I thought every shop was scheduling out 2-3 months. Key Collision was able to get me in the next week. The process was easy, including the rental car, which was right next door. I would use them again. Thanks!Services: Painting
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August 2023 by Bobbyjoe Perry
My mom once told me if I ain’t got nothing nice to say then don’t say nothing at all. With that being said I can’t honestly say anything. I do however understand people have to work and people sometimes have families to take care of so I will say the communication was great but the services could use some work.Services: Tires
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July 2023 by Chelsea Nadeau
I’ve worked with them twice now and they are always so nice and communication is great! Quick turn around and good quality
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July 2023 by Joshua Blanchette
Great crew, quality & quick.Over 6k in body work, done in less than a month. My truck looks brand new again.Thank you!Services: Painting
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June 2023 by Alaina McAllister
I had an insurance claim. What was done was 90% well done however, they have limited suppliers and I was without my vehicle for 2 months. Be aware that they don't move quickly and as long as you have another vehicle they seem to do good work and be responsive. But if you're working with limited resources re a rental car or single parent family etc, you probably want to look around for a different shop that will be more supportive.Service: Body & Trim
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April 2023 by Jennifer Riedell
After a hit and run, I brought my car to Key Collision, as they are in my insurance's network. The whole process was amazingly easy and painless! Key confidently walked me through the process with no headaches, and my car looks better than new. Thank you!!Service: Body & Trim
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April 2023 by Joyia ZZZ
Body work and repair job was excellent. Also was not expecting them to wash and detail my car. It almost looks brand new.Service: Painting
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April 2023 by Tanya L.
Took my 2023 Chevy in after a mild side swipe incident. This place damaged 4 pieces inside my car, jammed my rear seat belts under the seat, broke clips inside my door, left 2 scratches in my paint caused by them, did not seat the rubber in my door properly, left out 2 screws/clips, that left pieces hanging and today I just paid to have a dealer tell me my rear blower motor wasn't working because the ground was not connected behind the rear quarter panel this body shop fixed. After waiting weeks for an appointment to have the new pieces installed the manager argued that the scratches weren't done by them, "since it's been so long" even though my car was back there less than 2 days after to show them my complaints. This place is a joke. I wouldn't even give them one star but you can't leave a review without at least one
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March 2023 by Meg Cyr
I was very happy with not just the work that Key Collision did, but with their customer service after I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!
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March 2023 by Meg C.
I was very happy with not just the work that Key Collision did, but with their customer service after I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!
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February 2023 by Aaron Bresnick
Brought my truck here after it was rear ended, the repairs they made to the truck were completely sub par. The truck was given back to them, and they attempted to right the wrong; But they still failed to even paint it properly.The truck was covered in sanding marks, and the truck was sent back due to the abundance of sanding marks. When getting the truck back, it still had sanding marks in the paint. They claimed that the factory paint would have it if I looked closely enough….. it didn’tElectrical on the truck initially was not connected, they later fixed this, after I pointed out it was wrong.The bed was pretty aggressively damaged by sheer incompetence by their sublet shop, they refused to stand behind the other shops work, and refused to fix the damage caused by this other shop. The bed floor of the truck is now partially crushed, and went from minor scratches in the paint (due to typical truck use) to being covered in burns from torches and molten metal.They completely failed to install all the fasteners, and after the truck went back to them to get this corrected; they still failed to get all the fasteners in place and I had to point out the same missing fasteners to themTruck was covered in overspray, (still have some on the windows and on other panels) they attempted to get rid of some; but still failed to get it all.Customer service was pretty great, all employees (except the manager, as she was quite condescending) were a delight to deal with.Overall I cannot recommend enough for people to go elsewhere. Being a car guy, I was able to spot a lot of what normal people will miss. I feel deeply sorry for anyone who comes here for body work; I greatly regret that my vehicle was brought hereServices: Painting
