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November 2023 by Cathy Lamarre
My reason for shopping for a new mattress was that my current mattress is so uncomfortable for me I’m not sleeping well. Though I was fairly certain I couldn’t afford one at this time figured kid look. So happy I did Stan took the time to learn about my needs in a mattress and after explaining the difference between mattresses and how they work was able to help me choose a mattress that not only could I afford but one that I believe will be very comfortable. Stan was extremely helpful and patient.
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November 2023 by Brenda bermudez
B was excellent! She made sure I got exactly what I wanted, the Delivery guys, Garland and Oswald were friendly and polite!
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November 2023 by patrick caron
Great experience, first time buying a new mattress and not just finding a free one or going with a used option. Stan was very helpful and knowledgeable and took the time to help fit my wife and I to the mattress that not only worked for both our bodies but our budget as well.
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October 2023 by Kathy Henry
This was by far the best experience I've had in selecting the right bedding for me. Brenda was amazing & very knowledgeable. So many choices with no pressure...keeping the customer's best interests in mind. Highly recommend this store.
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October 2023 by Sarah Mattingley
Exceptional customer service every time! They make buying new mattresses pretty simple. Consistent and straight forward is exactly what’s needed these days. Thank you
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October 2023 by Michael Mahoney
Bought a Sealy mattress on 10/8/23. 5 star experience from start to finish! Good price and a free adjustable base was included.
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September 2023 by carl douai
It is a comfort to know that you are not stuck with your recently purchased when you start waking up in pain. I will feel comfortable purchasing from mattress firm again
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September 2023 by Jim Kirby
This was our fourth purchase from this company. Stan was great to work with and very patient with the process of selecting the correct mattress.
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September 2023 by Alexx B.
As an experienced salesman myself I have to say Josiah really knows what he's doing. Polite and informed, not to pushy like some salesman... A+ Josiah! Thumbs up emoji
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August 2023 by Melissa Evans
I went in specifically for a pillow as my recent online purchase else where resulted in buying an uncomfortable pillow for me. Today I was met with expertise. The first pillow I tried based on what I told the salesperson was the perfect one. She seemed to really understand all the products sold at this store. Very professional and friendly as well. Thank you and can’t wait to receive my new pillow!
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July 2023 by Julie Elms
We were looking to get a reasonably price mattress to replace one in our RV. The saleswoman B (that’s her name) was incredible to work with. Listened to exactly what we wanted , no pressure sale, no trying to upscale, actually tried to find the best deal even at the outlet. We went home with one of the value mattresses in stock. She is one of the best sales person we have dealt with in a long time !
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July 2023 by Kathy Bayer
Great shopping experience. Stan our salesman was very informative regarding my choices. Stan is an excellent salesman, and an asset to the Mattress Firm organization. Thank you!
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June 2023 by Gregory Potter
Staff was very friendly and helpful and we got a mattress at a decent price. We bought the protector and everything needed for the warranty. 6 months later the bed was so sagged we can't use it. We are small people too (170 and 120 lbs). We did the online warranty claim, had all our bed slats, our box spring, tons of photos. They will not even respond. We have tried calling and emailing. . Not shopping here again. A scam and a waste of $1,400... 0 stars for Matress Firm, 5 for Brenda, who works there but has no control over warranty issues.
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June 2023 by Fred Parsells
Tulo lavender king 12" memory foam mattress was delivered early. The box was damaged in 3 areas, but the mattress was fine. Has a faint lavender scent which is perfect. It's a bit on the firm side, but very comfortable. I gave it 4 stars because the mattress is only about 10 1/2 inches instead of the 12" I ordered. Overall I'm very pleased with this purchase.
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June 2023 by Jess Cohen
Brenda was wonderful: helpful, kind, and knowledgeable. Service was quick, low pressure; bed and platform excellent quality.
