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January 2024 by Hope Simpson
If you can, please avoid this place. If not, please make sure you tally up your items before you get to the register because you may find after you've already paid and left that there were $10+ worth of nonexistent items added to your total. The owner may be Double G, goblin and grinch.
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December 2023 by Brandie Wells, Breakthrough Medium
I will never return to this store after several negative experiences with the owner. She is absolutely out of control with her behavior and demeaning ways. She is awful towards children and adults- so she doesn’t discriminate against anyone with her meanness!
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November 2023 by Christine Canzano
I will never go there again , the owner is rude and harsh . I came in looking for a few things. I happen to notice a pan that had just come in and I asked if it was for sale because I was interested, I asked if I could wait for it. I was told no, there’s more out for display . I couldn’t find what I wanted. So all the things I had in hand that I was going to buy. I put them down and walked out of the store for the last time. She grooms her young employees to be as rude as she is. For someone that is suppose to be serving the community, she has failed that calling.
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October 2023 by Jack Vermouth
I was paying for something and tried talking to the short haired goblin and she was very rude to me. I was just trying to be nice and talk but she snapped at me over nothing.
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September 2023 by Andreja Bradshaw
I like to form my own opinions off myOwn interactions but The reviews about the “short haired goblin” are correct.I just moved to Keene and I was looking for a thrift store for items for my new apartment. I bought some cool antique keys and my card was declined the first time (I have a block on it for out of state purchases) the short haired lady threw my card back at me and said she didn’t want it and screamed it was declined after I put the blocker off I turned around and had no idea that their was an entire different section so I advised her I’d like to look and she told me I had to pay for the keys first (kinda gave off racial innuendo vibes I’ve never had to pay for something I’m holding when I’m not done looking ). I look around and buy more goodies and I waited for the wonderful lady that works their that was ringing me up then the short haired demon came storming behind her asking her if I paid and started rush wrapping all my glass wear and said Their was a line behind me (their was one sweet lady) and to hurry up the short haired woman is weird as hell to be acting the way she does at her old age. I agree with the other reviews she should be let go…… it’s such a nice store with such great items but unfortunately her dynamic and vibe makes your establishment very unwelcoming.
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September 2023 by Sadie Stehlik
I have been going to this thrift store for about 10 years, and it has always been owned/managed by the same woman (the short haired woman who others liken to a goblin). I have experienced her as oddly rude in the past, but never enough for me to care much or to stop shopping at her store. I always thought the prices were decent and the selection okay..... but today .... I was in the children's area with my 18 month old daughter, she had taken a couple of stuffed animals out of their bin and set them a couple feet away. This woman dashed up to my daughter and yelled "YOU CAN'T DO THIS HERE! THIS IS A STORE! YOU CAN'T DO THIS HERE!!!" I said to the woman, "the toys have been on the floor for only a few minutes and I was going to put them back before we left" and she said "it doesn't matter!! you can't do this here!!! it's a store!!!" she was extremely rude and loud.I'll admit I was dumbfounded. I know how frustrating it can be to work in retail, or have little children make messes in your store-- but it was two stuffed animals, and she acted like we'd tipped over a whole shelf of glassware and then laughed about it.As I was checking out, I calmly said to the woman -- "I'm sorry my child moved your stuffed animals, and I just want to tell you I've never in my whole life experienced such rudeness in retail" -- giving her the opening to apologize or explain -- nope! She just turned around and walked away!I've never taken the time to write a negative review but -- seriously, who shouts at a baby???? Lady, I believe it's time you sold your thrift store to someone with manners. I will never be shopping there again!
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August 2023 by Tessa Powers
Extremely rude customer service. Reprimanded my son when he was picking out a toy to buy when I was standing right there. Once we were checking out instead of apologizing she continued to be very rude and dismissive. ☹️
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August 2023 by Gary Morse
Very rude personally. Maybe she should work in a different kind of job. I've told everyone how nasty she is.
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August 2023 by Kerry Henderson
Very sad experience. I've been involved in social work in keene for over 25 years. We just had a client get re homed a day ago and had no furniture. This place is frequented by cliental due to furniture needs and clothing needs on a regular basis. I saw a few items for myself and saw a bureau for the person in need. I called my family member to help get it and deliver directly to the housing unit there after. He arrived at 5:44, the store closed at 6 and she came out as he was preparing his trunk for the haul and said we need to get the show on the road!!! Back inside onto a double flat tired dolly, she kept telling me I was to push it, and I told her no I just had pelvic surgery that's why I had a family member come. She was very rude ,and had a very unhealthy demeanor and no gratitude towards customers or any people skills. Severe behavioral and identity issues in regards to interpersonal ,professional skills when dealing with customers and ownership of owner role vs. customer role. Again very sad experience, not good for the greater Keene community.
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August 2023 by Liv Thomas
The owner with the very short hair violated allys law. The law is that anyone with a medical condition has a right to use the bathroom. My mom has crohns disease and needed bathroom access and not only did she deny it BUT she was rude as hell about it. I’m beyond upset. She needs to educate herself.
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July 2023 by Gabriel Cassin
Short haired owner is a goblin. As soon as I set a bag down on on a chair (rather than the floor), she didn’t hesitate to question me as to why I was “putting my stuff on her stuff,” along with several other snarky remarks. She then followed me throughout her shop. I didn’t believe the reviews I had previously read until I experienced this woman in person! A very disappointing and unfortunate turnout. Prepare for snarky comments and poor customer service before visiting this shop. Enter at your own risk
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July 2023 by Deborah Ecklund
Believe the reviews. The Hawk flew in while I was looking thru, sorting silverware into a nearby tray, because the bin that they were in was partially obscured & you couldn't see all that was in the bin. She told me they didn't belong there. I told her I know, I was looking thru the items & would return the rest into the proper bin when I was done. She then told me that's why she was removing them (from me). She then scooped up what I had piled ( some of which I wanted) & as I stood there w/my mouth open, she took off with most of the pieces. Who does that? A control freak. This woman needs to be schooled on proper customer relations. I didn't appreciate in being treated like a child. I've never not put back stuff in their proper place in any store I've ever been in. So shopper beware, lest you temporarily move something to see or get to something else. You may not get the item you were after. I'll happily go to Savers, Goodwill or Salvation Arny. She's not the only thrift/2nd hand store in the area. What a grump. Take your business elsewhere
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July 2023 by cindy bartel
The owner/manager is very unfriendly and make the store a place you dread to go in to. It is badly arranged for shopping also, and feels dirty.
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June 2023 by Kiely Quinn
I thrift all the time, at places all over the country. Never have I ever been so disappointed and disgusted by someone’s behavior as I was by the short haired women who works here. She followed me around with absolutely no shame, made me feel incredibly uncomfortable, and then was extremely rude to me at check out. I watched her profile other shoppers and be rude to them as well. I hope another thrift store comes to this area and closes this one if she owns it, she doesn’t deserve any business by the way she treats customers. I felt icky all day after my experience at this store.
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June 2023 by Kathie M.
I was there looking at their shoes. I couldn't read the size or the price . I asked her what size..her answer..I don't know, I asked her the price ..her answer , without even acknowledging me, was ..I don't know...I said I didn't have my glasses...her reply ..either do I.I was able to ask another girl there and she politely told me.That witch that runs the store should get some manners...she DOES NOT BELONG IN RETAIL. WITCHYOUR CUSTOMERS ARE YOUR BUYERS..WHY BE SO NASTY. This is not the first time she has been so disrespectful. I like others will NOT go back ..
