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June 2024 by Kylie
They Canceled my appointment the day of just a few hours beforehand. Now I can’t get my test results in time for my school to let me continue. It is also a drive away from my house and it was almost close to me leaving my house to head over there.
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February 2024 by Nick T.
The receptionist was the rudest I've encountered in a long time. I would not recommend this place to anyone.
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November 2023 by Daniel Lang
Made an appointment online. Waited a week, got to the appointment and I was told "they don't do this one"?? Apparently Quest doesn't know how to draw blood!! Lady was rude, didn't explain why, just said "we don't do this one" and walked away. Never will I go back to this place, I'll gladly pay more for better customer service. Someone just didn't feel like working this morning!!
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September 2023 by Valerie Rahaim
They made me an appointment for a new hire drug screening for august 29th. I drove an hour to the location and went inside to find out they were not even open and didn’t even notify me. I find that SO unprofessional and unacceptable… I then had to plead with my job to extend my dead line for this test and pray it doesn’t effect me getting hired….. thanks for nothing ? I should also add that this appointment was made THURSDAY. and they were closed from Friday - Tuesday…. Why the hell would they even make the appointment for a day they knew they would be closed???
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August 2023 by Casey Rivera - Leger
I don't know. I had a drug test I've been trying to schedule an appointment, online, on the phone and even in person. Their kiosk and website told me they weren't doing drug tests for like 2 weeks.Anyways, a staff member came out and told me to come back at 1. This is the 2nd time I've been here today. Maybe just fix your kiosk and maybe give people the option to actually make an appointment for a drug screen ?♀️
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July 2023 by maggie k
Very pleasant, clean location, short wait time (10 min) and experienced, kind phlebotomist technician made the whole process painless and as good as you can get. Other reviews here seem to be about unrelated issues with insurance companies, inability to reach the testing location by phone, etc. I was so pleasantly surprised by my experience this morning that I had to write this review as soon as I got home. Note, you have to make your appointment through Quest Diagnostics (website is the easiest) and you cannot call the location directly to change, cancel, etc. The technician said that if you don't have to fast for your testing, afternoon appointments are usually the easiest to come by and the lab is very quiet at that time. My morning appointment was pretty quick, however - 10 minute wait.
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July 2023 by Jun Wanzhen
Denise was super helpful and professional!
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May 2023 by Me Too
Do not use the Keene office. I waited with 5 people today outside the office which was locked. People were waiting as early as 7am. At 8am we ALL left. Shortly after we got emails/calls the office was closed for maintenance. No one believed it. People who work in the building told us this happens all the time due to staffing shortages. Go Someplace else!!
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April 2023 by Me T.
Run from this place as fast as you can. 2 years ago they got my results mixed up with someone else's. My Dr. was horrified. Today they didn't open and left several people waiting out in the cold from 7am. They notified us over an hour later that the place was closed for maintenance. No one believed it
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April 2023 by emme k
Very pleasant, clean location, short wait time (10 min) and experienced, kind phlebotomist technician made the whole process painless and as good as you can get. Other reviews here seem to be about unrelated issues with insurance companies, inability to reach the testing location by phone, etc. I was so pleasantly surprised by my experience this morning that I had to write this review as soon as I got home. Note, you have to make your appointment through Quest Diagnostics (website is the easiest) and you cannot call the location directly to change, cancel, etc. The technician said that if you don't have to fast for your testing, afternoon appointments are usually the easiest to come by and the lab is very quiet at that time. My morning appointment was pretty quick, however - 10 minute wait.
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February 2023 by Brian H.
You cannot call and speak to a person under any circumstances. You have only an automated menu to deal with and if the information you require isn't there you're screwed.
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December 2022 by D S
Whether you want to make an appointment, cancel an appointment, or find results, it's impossible to reach this business by phone. They simply do not pick up.
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November 2022 by Julie Virgin
Had a great experience today! The tech was motivated and skilled
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April 2022 by Tego Blue
I just tried canceling an appointment but the robot does not understand me when I speak the letters of my confirmation code. I cannot raise a human on the phone. So they are on their own. I will not show up and they can take a break.
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October 2021 by B E Hall
Drove 1.5 hours round-trip to find that they were closed ALL DAY due to "emergency."
