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January 2024 by Mads Chase
Only pharmacy in the entire region that manages to have my prescription in stock during shortage. Pick up time fluctuates, but only about 2 hours after what CVS was doing.The store staff are very kind and personable, the pharmacy staff were very helpful after a drs office/insurance issue. They are definitely the most understaffed of the major pharmacies in the area, but they do a good job.
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January 2024 by Kathleen
Many members of the pharmacy staff at this Rite Aid are curt and even rude. The head pharmacist refuses to allow a person to pick up opioid analgesic prescriptions prior to the very first day of the next month's Rx. She considers herself to be above the insurance company and my doctor's allowance of picking up 2 days prior. She is very abusive and unkind. This unfortunately means that most every month I have to stop my schedule set by my doctor for taking my medication and go without for many hours when in pain because of her need to have power over "her" patients. It is disgusting! If you can avoid using this pharmacy, I would highly recommend it.
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December 2023 by Jo Lap
All the staff members there are incompetent and are disrespectful definitely needs new employees
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December 2023 by Amilee Connors
Still waiting for my prescription that was filled a month ago. No one answers when you call
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December 2023 by Tracey Visocchi
I’ve been going to rite aid for 4/5 years and it’s just getting worse and worse. I had a serious complaint with how someone spoke to me. It’s been a month nobody contacted me. I’m assuming nobody cares, I understand there short staffed but so is everybody at this point. Some people depend on Medicene to survive and waiting 3 days for an auto refill is unacceptable. Being told that your medication isn’t priority is even more unacceptable.
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October 2023 by sherri gordon
If I treated my customers so poorly I'd be fired! Boo to the pharmacy! I've been a customer over 10 years and I will never go back again!!
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September 2023 by Alan Lorandeau
Do not order your meds from this pharmacy.No one picks up the phone!They tell you pick up will be ready in 30 min but takes 24 hrs! They give you attitude because apparently it’s my fault they are under staffed
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August 2023 by John K.
Terrible, abhorrent and appalling. The pharmacist, "Titi" is obnoxious and rude. When I have to get into an argument to get a prescription filled, it is time to move on. There are many places I can go to get into an altercation but the pharmacy is not one I thought of. Take your business elsewhere.
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May 2023 by Louise Germain
Great care by the pharmacist. Needed cardiac meds for a canine. She was very compassionate. The service was quick. She was the only person in the pharmacy area. It was very busy. She should not have been alone. Definitely needed a pharmacy tech.
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April 2023 by Gill Bill
Constant mess ups with the new pharmacy team and management. My prescriptions are to help me live, and yet I always have problems when I want to refill. I always have to play phone tag between rite aid and the insurance company. Not to mention one of the ladies who answers the phone can be very rude and will hang up when the problem isn’t solved. They put information in wrong so I have to wait to get my prescriptions. They won’t call insurance or do anything to help. It takes more than 3 days to get my prescription with how much phone tag I have to play and for them to finally do something. Really sad when this is people’s life on your hands.
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December 2022 by Ruslan Smirnov
Pharmacy management needs to be completely replaced.I had a pharmacy courier order and drove an hour out here, came at 7.30pm (hours said pharmacy closes at 8pm). Was told be the (very helpful) retail staff that they changed their hours a month ago.So for a month they couldn't bother to take 30 seconds to update their hours on Google?Now I lost $60 and two hours.It is unfathomable to me how this level of incompetence is even possible. For an entire month to pass without something this basic and fundamental (for a brick & mortar store) being done. I'd be surprised if they manage to get people the correct prescriptions at all.
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October 2022 by Cindy Yoerger
I called the store to check on the hours and the message says closing is at 8pm. Drove to the store to pick up a prescription. Pharmacist said they close at 7pm. I said that their message says 8pm. He said that they probably haven't changed it yet. I said"So I can't get the prescription"? He said "No, sorry". The time was 7:02pm as I was walking out. I can't believe this happened.Worse customer service I have encountered in a long time.
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July 2022 by Brianna Caron
Super friendly staff in Keene :) great pharmacists and techs, and the store team members are always really helpful finding what I need.
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April 2022 by joanne mead
Very clean store, well stocked and employees very friendly and fast@
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April 2022 by Naomi Ham
I have always been pleasantly pleased with Rite Aid, how neat and clean it always is. Also how friendly the work stuff and pharmacy people are. I think out of all the stores that I go to the most Rite Aid is probably the top to the grocery store is number one clearly! I definitely give this a five star because I don’t know much more what they can improve on.