Urban Exchange is a clean and friendly consignment shop known for its efficient service. Customers appreciate the store's focus on quality, as they only accept neat and presentable clothing without rips, tears, or stains. The selection primarily features women's clothing, which is noted to be larger than that of men's. While many shoppers find great deals on items in excellent condition, some express concerns about the pricing, labeling it as too high for secondhand goods. The store provides a pleasant shopping experience, allowing customers to browse without feeling pressured. Staff members are described as nice and helpful when assistance is needed. However, some reviews mention that certain items are often rejected, leading to a limited selection for customers. This inconsistency in accepted items can leave some shoppers feeling disappointed. Overall, Urban Exchange remains a popular choice for those seeking quality consignment clothing, but experiences may vary based on inventory and acceptance policies.