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July 2025 by Liz Swan
I have been with US Cellular for just about a year and a half. In that time I experienced, rude employees, incorrect information, and poor service. The straw that broke the camels back and that inspired me to write this review upon my exodus from this terrible cellular provider; When calling to get information that was needed to switch carriers, I encountered a US Cellular rep who was rude, attempted to withhold information from me to make it difficult to process the transfer of my phone number and finally screamed at me because he did not understand what I was asking for. Treating customers - even former customers with such disrespect will not help their sales. I hope the conglomerate that bought them out, erases them and fires all their incompetent employees. Be warned! And happy shopping!
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July 2025 by Em Se
Keene associates not very helpful. Only doing the BARE minimum. Looked like they enjoyed sitting around and talking about nonsense, waiting for their shift to be over rather than be helpful. Do not recommend at all. Such a disappointment!!
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June 2025 by norah e
It's nothing to do with this store location but US Cellular as a whole is the worst phone service I've ever had. TMobile, Verizon, Mint Mobile, Visible......... US Cellular is the worst bang for your buck. They are a technology company stuck in 2006. Everything requires jumping thru red tape. Not tech-forward or tech-intuitive.
I dont have any service and I've been hold listening to hold music (no call back option) for 30 minutes.
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June 2025 by craig rokes
Highly recommended not to go here. Was told my phones are $300. Turns out he swapped my contact to a different one. The insurance is a scam. Told no deductible turns out I can go buy a phone cheaper then what the deductible is.
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May 2025 by Will Clough
Just really good customer service
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February 2025 by Tammy Thompson
Sunday and you guys are supposed to be open from 11am but you guys closed didn't. Say they were going to close cuz of bad weather or nothing like that online saying you guys close if weather is snowy You guys should have just said hey we're closing the store cause of bad weather. No informant at all. Go to US Cellular to pay a bill Sunday and y'all locked up tight 😞
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December 2024 by Liana M
Just astonished at the rude sales people... bummer!! I really wanted a new phone... 😕
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November 2024 by Pia Grout
I have not been to US Cellular in approximately 15 years. I will say I have been missing out because US cellular has changed. The staff are absolutely amazing, 100% real down to earth understanding good listeners. Upon entering the first thing I noticed was there was not that long line No more waiting for an hour to be assisted or even pay your bill. As times have changed we can all handle our bills online. The individual to welcoming to US Cellular was Mark and he is the manager. Mark was absolutely fantastic in assisting me as I am not tech savvy but I want the best tech. I entered with a brand new US Cellular phone that I needed to turn on. I also have a need to buy things. As I was browsing phones I asked Mark to assist me and what followed was Mark showed me three phones two that I had inquired about and then he brought me over to another one price was$699.00. Mark offered me a sale price on the phone that I absolutely could not walk away from it was so good I actually questioned him. I was then hand it over to John Winter to finish my transactions which now included turning on two phones. John was also amazing I am not the easiest customer but I will say a fun customer. I have severe ADHD and I always make it known I'm probably not going to remember so I'll be back. What are the changes that occurred at US Cellular that I really liked is when they pull all your information from your old phone to your new phone they cannot see anything they hand the phone back to the customer and have you verify the transferred information. The phone I purchased is designed with an encryption program so everything coming in or going out it's all encrypted if anybody has the ability to intercede my information they're not going to have any idea what it is. I am so extremely happy with my new phone I'm shocked everyday by what it does how fast it functions I can't thank Mark enough for showing me this phone I am so happy that I went back to US Cellular. I did return to US Cellular as I had a question on my phone and again I honed in on John to assist me again as I was also purchasing a case for one of the phones. John actually found me a case with a sale price as I was looking for the indestructible cases. On this trip I met a gentleman named Tanner also another super employee. The hierarchy at US Cellular is Mark the manager then Tanner and then John. These employees other than the supervisors manager work on commission so I do suggest if you have a good rapport and or are satisfied with the service you receive from a particular employee please remember that they do work on commission and try to find that individual with each visit. This not only will build a strong business relationship but it also builds up the employee in self-confidence and knowing their ability to perform their job well. Is the world of cell phones is competitive and hard to know all these devices the ins and outs of how they work they're capabilities That's a lot of knowledge.
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June 2024 by Jim Stone
The most heinous customer service ever, guy at the first desk right center, totally combative,care nothing about range of service issues.The woman directly across from him, equally dispicable.
Another fellow I asked for help, was especially rude, and with a smirk.
So far only one employee, Tanner has proven to have people skills.The others mentioned should be fired. There are countless reviews like this one.Dont waste youre time with these clowns , they only care about selling phones.If you have a problem, range of service in my case,they will run you around in circles.
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June 2024 by William Skahan
Amazing customer service, everyone at the store is really helpful and eager to connect me to what matters most.
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February 2024 by Sam Romano
Earlier today I received excellent customer service from Bryce. He was very pleasant and personable, solved my problem quickly, with a plan that will give me a lower monthly bill. Thank you, Bryce!
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August 2023 by Jendoe4387 IG Jen Dougherty
Beautiful cellular store.
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March 2023 by Mistynne D Strong
Trying to get new phone turned on without success said we had to go to xfinity we don't really know what to do, as we'd prefer us cellular as our wifi mobile service..but not their fault
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December 2022 by David P.
BEWARE. US Cellular is degrading in their quality. Their technology is vastly outdated, and their customer service is abysmal. Why did I give customer service a call back number if our call dropped...and them NOT call me back? This company is an absolute joke. If you have ANY OTHER CHOICE on the planet.. including a hamster wheel attached to your home router or some string tying two tin cans together, you are far better off.
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December 2022 by Carolyn Corrigan
I've been a customer of theirs for quite a few years. The only thing I was disappointed with was that when looking for older product accessories you cant find them unless you order on anazon. They should keep both old and new available.
