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November 2023 by WW AA
I made an appointment to have 4 new tires installed, because of their schedule I was told they couldn't install them for another 2 days. Jeremy knew I needed them installed sooner if possible. He contacted me the very next day and said he could install them early if I still needed him to. VIP is amazing! Thank you Jeremy.
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November 2023 by Jon J.
This was my second experience with the VIP people and again they went above and beyond what I had expected. I simply went in to have air put in a low tire and expected to be shown where the compressor was and allowed to do it myself. The mechanic dropped what he was doing and directed me to a bay and proceeded to fill my tire for me, and then commented that I had the wrong caps for the high pressure tires on my vehicle. He immediately went out back and came back with four of the correct value caps and replaced the incorrect ones. Then checked the other three tires for me and found that they all were lower than they should be and filled them up as well. I offered to pay and he insisted that no payment was due or expected. That is unusual in this day and age. Since I had to get my tires balanced anyway, I went in a immediately got an appointment to do the required work. Most places I had attempted to make an appointment with wanted to schedule me a week to a week and a half out. VIP scheduled me the next day. When I went back, my vehicle was taken in immediately and done in less than 30 minutes with a safety check done as well. The price was reasonable and my experience was grade A. Although this was a simple procedure I have had work done here in the past and they always were very accommodating in the scheduling and thorough in completing the work. I highly recommend the VIP Tire and Service establishment to anyone in need of repairs done on their car or truck.
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October 2023 by Alfred Gosselin
They do their best to accommodate as much as they can. Thank you for getting us in as quickly as possible. You guys are life savers. Thank you again for the last-minute tire changes, too.
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September 2023 by B-M
I made an appointment for an Oil Change and tire rotation, they were very flexible with dates and times. When I arrived they greeted me with a smile and they were very professional. Highly recommend!!Services: Tire rotations
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September 2023 by Marlene Brown
This is the second time that I have been to VIP. The first time, they set me up with four new tires, and alignment and free rotation. After not being able to get an inspection at my normal dealership, I visited them again. They were extremely reasonable, efficient and we're within a minute of when they estimated the vehicle would be ready. I would definitely recommend this place for automotive needs.
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August 2023 by Tracy Jenkins
My experience here was nothing short of magical! I needed someone to look at my brakes that were grinding - I was anticipating having to leave me car there until someone got a chance to check it out and then wait a few days for parts. They made time for me after hearing how bad it was and in one hour I was out the door with new rear brakes - it was amazing, beyond amazing! Everyone in the store was awesome and I will come back here all day everyday for anything my car needs!
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August 2023 by Will Johnson
Had an alternator, serpentine belt, and battery replaced over a holiday weekend. The work was done correctly, but the price ($872, not counting towing, after $50 off for AAA) was a bit above what I believe it should have been from asking around. Then I noticed they tacked on a $150+ "diagnostic" charge, despite my telling them upon delivery of the car that the issue was the alternator. Still, they were the only shop in the area that works the whole weekend so maybe that allows them to charge a premium.Services: Auto battery replacement
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August 2023 by Caitlin Stanley
I've been coming to VIP for the last few years and I have always gotten great service and my car had always been well taken care of! I tell everyone I know to come get serviced here. All around great people!Service: Wheel alignment
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July 2023 by Connie Strathern
We were in Laconia New Hampshire for vacation, a long ways from home in Ohio, and my tire was continuing to loose air. I thought we would need a new tire which would turn into 2 new tires. Jackie took exceptional care of us, communicated thoroughly and determined with the techs that they could simply plug the tire. She provided quotes for new tires in case we wanted to pursue that option as the tread was very low, but there was never any pressure to purchase them. She only provided much needed education and assistance. Jeremy also supported her assistance. Friendly and trustful service. Who could ask for more. These days great customer service is very hard to come by. Thank you Jackie and Jeremy!Service: Tires
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June 2023 by Kathy Kimball-sorell
I had 4 new Goodyear tires out on my car plus an inspection.Fitz & his crew are terrific. They are professional & funny. If Jake is single give him my number :) he's adorable.The crazy chicken lady
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June 2023 by Scott Rogers
While stopped at traffic lights in Tilton, driver behind me said smoke was coming out of rear wheel well. Apparently the brake caliper had locked up. I stopped at VIP in Tilton but they were booked and said I’d have to leave the car overnight. I understand that others made scheduled appointments and my emergency was unplanned, but I was 40 miles from home and 10 miles from workI called the Laconia VIP and Fitz said to bring the car in and they would squeeze it in that day. Fitz was my hero! Not only did he and his crew fix my brakes, Jackie gave me a ride back to work and picked me up. They went and above customer service, they came to my rescue.I’ve been to other VIP in NH, but Fitz and Jackie and the Laconia crew exceeded expectations. Thank you so much!!Service: Brakes
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May 2023 by Cortney Miller
Brought our older car in after getting a laundry list of repairs to be fixed before it could pass inspection totaling over $3k from a local dealership. After putting in on the lift and showing me exactly was and wasn’t necessary, we ended up passing inspection and saving literally over a thousand dollars in costs. They also honored the veteran in the family with a free inspection to top it off. Please consider using this valuable local small business for a second opinion and for all of your car service needs!!!
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May 2023 by alexi matos
I was coming all the way from NY to a family gathering in NH that happens once a year. I barely made it due to a flat tire. I was new to the area so I went to VIP tires and service. They had told me they were really packed and they’ll see what they can do. My biggest concern was that I was going to be late to the festivities and I would have to find another way to get to my family reunion but the guys at VIP got me out as fast as a NASCAR pit stop crew. Not only did they save my trip and got me out at a reasonable time but they also did a great job with giving me details on the condition of my car while giving me options that I felt was accurate and adequate. Pricing was very reasonable and I was satisfied with the job they did. Thank you VIP crew, we could use a shop like yours in NY ??♂️Your friend from NYAlexPS: Go Yanks ?Services: Tires
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May 2023 by Joan Fedan Schurman
They started working on the vehicle at agreed time. This means a great deal for people with busy lives. The vehicle was returned to us as clean as it entered the shop. The folks at the front desk greeted me with enthusiasm. I will certainly go back to them for future service.Services: General repairs & maintenance
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May 2023 by Ray Marcoux
I had the opportunity to utilize the services of purchasing and changing tires and having the car inspected. Jackie was friendly, very informative. I fully intend to utilize VIP for all future needs. They are tops in my book.Service: Vehicle Inspection
