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July 2023 by Maureen Parker
Helped me. Took time and a lot of trouble, but the end is good.
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December 2022 by Jamie Desilets
I’ve been banking with Mascoma for at least 10 years now. I absolutely love all the branches! Everyone is so nice and personable. Whenever I’ve needed assistance the employee’s/managers go out of their way to help. I’ve never had a bad interaction and would highly recommend Mascoma Bank to anyone who asked.
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March 2022 by Cady LeBlanc
If I could give them 0 stars I would. I’ve been trying to change my phone number with them since I moved almost a year ago. I’ve gone there in person to fill out a form more than once, I’ve called them more than once. They still have my home number from my former residence on my account. Mind you, I haven’t lived there for 11 months. I got locked out of my online banking today and I can’t reset my password until Monday when I can call them because the only way to reset it online is to have a code called or texted to the phone number I haven’t had in 11 months. You can supposedly have a code texted to some Authenticator app but the only way to access that is to buy a subscription. I will be switching banks ASAP
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September 2021 by Susan B.
I submitted an application to refinance our home loan and all those that I talked with were very helpful and had positive attitudes. I did not complete the loan at the time, but plan to come back to this agency when the time is right. Thanks, Susan
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November 2020 by Jill Jarvis
There website says open til noon on Saturday and I walked in at 11:50 and they were already and it was too late to go to a different location so thanks for that. Try updating your website so people can make other accommodations
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November 2019 by Ryan Dyke
There customer service is really bad. Never seen such bad service. They are constantly getting your card and account information lost or stolen. There constantly having to send new cards out. And most of the time the cards dont show up or "get lost". There Atms are always out of service all the time or issues. I dont trust them, they do nothing the I help with problems. I started banking with another bank that is far far better in all aspects. And I banked with them for years. They gone down hill quality of service wise.
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June 2019 by Erin Penha
We are confident in our choice to finance our home with Mascoma Bank as referred to us by our attorney and closing agent Hudkins Law PLLC. Our loan officer gave us really great, sound advice above and beyond his duties. To learn after that this is a certified B-corporation made it all the more necessary to recommend working with this great institution.
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September 2018 by Andrew Langley
Always friendly and helpful staff
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August 2018 by Justin Creasey
Good local bank. Has a coin machine in the lobby and as with most every bank in the region free coffee. Enjoy!
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May 2018 by Lauren Goodell
Such a great bank to walk into the staff are friendly and always willing to help you without complaining. I'm so glad I made the switch from lake Sunapee now (Bar Harbor).
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February 2017 by Tim Cardwell
Nice people.
