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February 2024 by Paul Stoddard
I called to look for a part for my pellet furnace the gentleman I talked to asked me what brand it was and it wasn’t a brand he had and he had no interest in seeing if they had a part that might help me out.
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January 2024 by Randall Lea
I haven't purchased anything yet as I am still looking. The person who was at counter was very helpful in trying to help me understand and find an electrical fireplace
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September 2023 by Dennis OBrien
Visit looking for wood stove pellets. Delivery available. There is a lot of floor inventory in the showroom.
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April 2023 by Michael Boucher
our xxv pellet stove needed a combustion fan so we went to upper valley. the staff is very helpful and knowledgeable and we ended up buying a combustion fan and a distribution fan. my stove needed both. tried to install myself didn't work. a service call later and i have a brand new working stove. thank you upper valley
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March 2023 by Larry Holdsworth
Very helpful staff and great selection of stpves
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March 2023 by Todd Boland
Can't pre-buy pellets anymore. Nice people. They let me help load the car.
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March 2023 by Lisa LaQuire
Terrible customer service, do not recommend at all.
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March 2023 by David Fletcher
This is our family’s third stove purchased from Upper Valley Stove. I can not say enough about this company and the quality of service they provide. Shawn and his son did a unbelievable job with the pellet stove installation. We couldn’t be happier with this company and highly recommend them.
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March 2023 by Lynne Monroe
Very professional! Awesome job! Would highly recommend this company.
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March 2023 by Gregory Marsh
Great service just waiting for our pellet stove to come in.
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March 2023 by Liz Sheehan
We love our pellet stove! We were very happy with the guys who came to install the stove. They were all very polite and professional. We were also very impressed with the attention to details, including laying down sheets to keep our floors clean! We will definitely keep Upper Valley Stove Company in mind for future purchases.
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March 2023 by Mike Delaney
Excellent service. The only place you should be going. They have everything you need.
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March 2023 by Jan Haeffner
I need to have the pilot in my Regency gas stove replaced. The person on the phone was extremely rude and told me they only service stoves they bought from them.However, he admitted they are the agent for Regency and will sell the part to me. He asked me for the model number and claimed he’d never heard of it. I told him the gas company was out installing another stove for me and told me I need a new pilot for this particular stove. The guy from upper valley stove then started to question me why the gas company did not change the pilot and asked me for the name of the gas company. He asked me how I could possibly not remember the name of the gas company insinuating I was senile. I’m 54 years old. At that point i realized he was not worth spending time on and I hang up. Stay away from them.
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March 2023 by Elizabeth Austin
We are in anticipation of the upper valley stove company moving/installing our current pellet stove with a delivery of pellets. I could not be more impressed with their customer service, patience, and ongoing effort to keep honesty and integrity in good business. You have earned yourself repeat customers.Thanks for everything!
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October 2022 by Chester F.
I've been using this company for a few years now because they're the only one in the area but I'm done! I've had to do so much work on my pellet stove on my own that I'm confident I can do a better job than these guys. They very rarely will return phone calls. Took me 3 years of being on waiting lists to finally get them out to do a cleaning and when they did they didn't secure the surround on one of the fans causing an air leak and I stupidly assumed they could do a basic cleaning and so after 2 different part replacements and nearly having someone else come from over an hour a way I finally found what they had done. I liked that I could get my pellets and service from the same place but there are plenty of places to get pellets and I'll just be doing my own service work from now on. Yeah you can by products from their showroom and I'm sure they'll be fine initially but I would recommend going a bit out of your way and purchasing from elsewhere.
