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April 2023 by Jason H.
If you go to Littleton Home Depot see Meredith Holmes she will give you exceptional service and make sure your happy with every thing your getting. And if your not she will help you out with that as well. She's very knowledgeable, dependable, outgoing. She is flat out the BEST!!!
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November 2022 by Wayne U.
I placed an online order on November 9th for a folding workbench. The Home Depot web site said that I would receive it at my home by November 15th. It was never shipped. The order status remained at "Processing". I then initiated a chat session with a customer support representative. That chat representative could not give me an explanation for the delay. He could not give me a new date of when it would actually be shipped. He couldn't tell me if the shipping was via a slow boat from China. And he couldn't tell me of a new date of when I might actually expect it to show up on my doorstep. Apparently, although I thought I was dealing with Home Depot, they sent my order to a 3rd party for order fulfillment. The Home Depot representative said that he could try to contact that 3rd party and get a new ETA for delivery, or I could cancel the order. I told him to get a new ETA, and he said that I would hear back on that order. The only email that I got on that order was one that simply said that the order was delayed. There was no new ETA, and said nothing more than "Delayed". I then initiated a new chat session with a different Home Depot representative to cancel the order. I was told that I could not cancel the order. So, I could not get any idea of when the item would be delivered, if ever! And I could not cancel the order. Although I live 2 hours away from a Home Depot, I needed to go to Littleton, NH for other business. Before heading to Littleton, I checked the Littleton Store's web site for that folding workbench. The web site said that the Littleton Home Depot had 7 of them just waiting to be picked up. Although I could not cancel the online order, I figured I'd visit the store, pick up a workbench, and if the workbench that I ordered online arrived at a future date at my home, I would simply return the product. I requested help in finding the product that was on hand and waiting to be picked up, and an older gentleman who obviously had trouble walking and used a cane arrived to help me. He was very nice, and said that he'd help me find what I was looking for. The gentleman searched high and low on aisle 11. He asked a lumber clerk if it could be somewhere in the Lumber section. Nope! He pulled a set of rolling stairs up and searched through the overhead boxes of merchandise in aisle 11. No luck. We went up and down several other aisles including aisle 1, where lightbulbs are sold. We searched high and low on aisle RT. Nope! We visited the garden section. No matter where we looked the gentleman, who was very nice and very persistent could not find what Home Depot claimed to have on hand, and that I wanted to buy. Finally, after spending the better part of an hour looking for the product without success, I politely told him that I could not waste any more of my day in continuing the search. I thanked him for his failed attempts and left the store empty handed. So, at this point in time, the online ordering did not work. And a personal visit to the store did not work. When I arrived home, I found another highly rated folding workbench on Amazon at about the same price as the Dewalt workbench, and placed an Amazon order. Within an hour after placing that Amazon order, I received notification that the item had been shipped via FedEx, and that it will arrive at my home within a few days. What Home Depot could not accomplish either via online ordering or via a personal visit to their store, was painlessly and easily accomplished with a few keystrokes at Amazon. Horrible experience with Home Depot. Great experience with Amazon!
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September 2022 by Barb Radmore
Associates around but not willing to stop and help. Product in two places with two different prices. Near by competitor has helpful, friendly staff. We know where we will be going always.
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July 2022 by Tango Buck
I called the store to inquire about a product being in stock, on hold for 15 minutes decided to drive to the store while being on hold the entire time….38 minutes later, walk into the store while still on hold and observe several employees together, standing around talking. No one had the capacity to check to see if a product was in stock? To top it all off when I was leaving the store a couple employees were standing outside playing in the rain coming down.…not sure how doers are supposed to get stuff done if their time is wasted?
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February 2022 by Deb Griffith
I have bought many things in Home Depot and still do. Last Summer I purchased many Kitchen Cabinets. They are falling apart. I have pictures, ? but can't find where to post them. Can someone help me? Very upset. I feel someone should come out and fix them. i sent emails to different addresses and they all came back 'undeliverable'
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November 2021 by Cassie Libby
Worst experience with this store! Friday I purchased an item in the store, touched the exact item I purchased. While process payment we were informed that my item would be marked sold and stored out back with our name, receipt posted on the box. Staff member that processed my payment assured us that the item could not be sold as we already paid for it and would absolutely be there in a couple days when we could get back with a truck to pick it up. Monday I go into the store to pick up my purchase to find out after waiting for thirty minutes that my item was sold, twenty minutes later I was informed that they could get me my item from another store. I demanded free delivery to my home so I did not have to pay someone twice to assist with pickup. I even agreed to wait 4 additional days for delivery so they could get to the North Conway store to get me my freezer. Today Friday one week after my original purchase the day my freezer was set to be delivered still NO freezer, they have not even picked up my item from North Conway store! Another thirty minutes wasted on the phone arguing with the useless Manager Markie about his incompetent staff and not even getting an apology for their error his only solution was tomorrow morning he would call to have my freezer picked up from the other location but couldn’t guarantee it would be delivered to me tomorrow!
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September 2021 by Joanne Presley
helpfull and very friendly staff
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August 2021 by Jerome Balmes
Worst experience ever! Would not recommend specially online orders and delivery!!
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March 2021 by Gianna T.
Have contacted managers about a racist employee who thinks it's funny to joke about and use the N word publicly. I was told this situation would be addressed and it has not. I am under the impression management condones this behavior. I will or anyone aware of this situation will not be shopping at any Home Depot location again as I have biracial children and find this behavior inexcusable and disgusting. Especially when we're trying to overcome racism.
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January 2021 by Tammy B.
It was the second time we went there to buy an appliance. Once BEFORE COVID and again on January 23, 2021. Both times the sales person could not be bothered to help us. When we asked if we could buy a refrigerator that day and take it home, the sales person pointed to the sign and said ABSOLUTELY NOT. In fine print on the sign, it apparently said we couldn't get it for two weeks. Well we needed it that day since ours broke down. What store doesn't have at least some appliances in stock? And it was probably a good thing, because the sales guy didn't want to have to do anymore than he had to anyway. We went to Lowe's, spent $1000 and loaded a refrigerator in our truck the same day. There were TWO other people ahead of us that had the same experience and also bought their appliances at Lowe's that day. You might want to change your practices. And maybe change your condescending lazy sales rep in that department! We will not try Home Depot a third time for appliances.
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January 2021 by Wendy K.
Home Depot did not deliver my appliance on the scheduled date and did not call until that evening. The delivery was rescheduled and again they did not deliver. I called the store that evening and was told that four other people had called stating the same thing. The next day a home depot employee called and told me that the company who was to deliver my appliance said I was not home. I spoke this the manager who apologized but did nothing to solve the problem. He offered a delivery date two or three weeks out. I cancelled and ordered from Lowes
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October 2020 by Lucretia MacKenzie
People always very friendly and helpful!!
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October 2020 by Bill Brown Sr.
Outstanding customer service today resolving a missed deliver from Nancy, Chris and Dan at the @HomeDepot in Littleton, NH. Simply wonderful people.
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October 2020 by Jack R Dunn
No clue useless and don't care.
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September 2020 by Russ H.
In June, I ordered a new washer with delivery from the website, which clearly stated that the washer was shipping from the Littleton store. About a month later, on the scheduled delivery day, my phone rang. The 30 foot delivery semi was too big to make the turn onto my street, so they were going to drop the washer at the intersection. I told them that I couldn't accept that, since I don't have a pickup truck or large furniture dolly, so they took off. I called the Littleton store and everyone there denied any involvement with the order; they told me to call the corporate office to deal with customer service for online orders. However, when I tried to do so, the automated phone menus had no options to speak to a person, and the AI couldn't properly parse any of the information I gave it. The AI actually hung up on me several times before I found a hack online to break through the switchboard to an actual person. The actual person with whom I spoke was extremely quiet and mumbly. I could hear her cubicle-mate much louder than I could hear her, but she eventually was kind enough to connect me with another person who spoke clearly. That guy, however, told me that I needed to speak with the manager of the Littleton store to straighten this out. That was over a month ago, and I never did get a call back from him. I spoke with a few other people at the store and they promised to reschedule the delivery with a regular box van. I made it clear to them that I would have to take another day off from work, and I called at least three times to make sure that we were on the same page with the scheduled delivery date; however, the morning of the delivery, the girl who wouldn't give me her name told me that I was not, in fact, on the delivery schedule that day. They begged me to give one more chance and we agreed that it should be easy to make this happen, so, today, I again took the day off. Guess how that worked out... So... After several more hours on the phone, being transferred to managers who either hang up on you or just transfer you back to the service desk, I did finally get a refund. The entire ordeal only cost me three days of missed work, a delivery fee that they said they refunded, but the bank says otherwise, and a dozen or so Advil. I realize that this is not the best time for anyone, but certain things are just not acceptable practices: If you reschedule a delivery on your end, there is no excuse NOT to notify the customer, especially when there were already multiple problems, and when you cancel a delivery on your end, you a) MUST notify the customer, instead of waiting for them to call wondering what is going on, and b) MUST refund the delivery fee. I had probably spent nearly $20k at Home Depot in the past, some good experiences, some bad, but this is it for me- never again. The day after I got my refund, I placed an order online with Lowes. They delivered my stuff the next day without giving me any grief and didn't even charge for delivery. Home Depot, if you ever read this (I doubt you will), that's how it's done.