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February 2024 by Charlie Sipes
easy rental and return
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January 2024 by Luke Biglow
Professional and friendly too! We rented two 16-ft trucks. Drove from Seattle to New Hampshire with no problems. Collision insurance and roadside assistance if needed.
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October 2023 by samir leveque
This will be my 4 time doing business with this place. Having to deal with Jody was an amazing . experience.Tha k you again young lady for the great service
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September 2023 by Annalouise Gonnion
Choose this company for when you are moving! they have gone above and beyond to help us stay in our budget for our move across country. I honestly cannot recommend them enough with how helpful they have been. If I could rate them more stars I would.
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June 2023 by Steven Bateman
I recently had the pleasure of renting a truck from Penske Truck Rental, and I must say that my experience was exceptional from start to finish. The service provided by Penske Truck Rental went above and beyond my expectations, and I would highly recommend their services to anyone in need of a reliable and efficient truck rental.From the moment I walked into the Penske Truck Rental office, I was greeted with friendly and knowledgeable staff. They were attentive, patient, and took the time to understand my specific needs. The rental process was seamless and efficient, and the staff made sure I had all the necessary information to operate the vehicle safely and confidently.The truck itself was in excellent condition. It was clean, well-maintained, and equipped with all the necessary features to make my move smooth and hassle-free. I appreciated the reliability of the Penske trucks, as I had no issues during my rental period. The fuel efficiency of the vehicle was impressive as well, saving me money on fuel costs.One aspect that stood out to me was the flexibility provided by Penske Truck Rental. They offered a wide range of truck sizes to choose from, ensuring that I could find the perfect vehicle for my needs. Additionally, their rental rates were competitive and transparent, with no hidden fees or surprises. I felt that I received great value for the price I paid.The customer service at Penske Truck Rental was truly outstanding. Throughout my rental period, the staff was always available to answer any questions or address any concerns I had. They were friendly, professional, and genuinely cared about my satisfaction. This level of service made me feel valued as a customer and gave me peace of mind during my move.Returning the truck was just as smooth as the pickup process. The staff efficiently handled the return, inspecting the vehicle promptly and finalizing the paperwork in a timely manner. They made sure to check if I had any issues or feedback regarding my rental experience, showing their commitment to continuous improvement.In conclusion, Penske Truck Rental exceeded my expectations in every way. Their exceptional customer service, well-maintained vehicles, and competitive rates make them the go-to choice for truck rentals. Whether you're moving to a new home or transporting goods for your business, Penske Truck Rental provides a reliable and stress-free solution. I highly recommend them and will definitely choose them again for any future truck rental needs.
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June 2023 by A M
Kyle in service saved my butt this morning. Had a front turn signal out on my freightliner, unfortunately not just a simple bulb swap on these 2022's. He went out of his way to scavenge a headlight unit off a dead truck in the lot and swapped out my assembly. Thanks alot Kyle, very much appreciated.
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May 2023 by Peter Silva
Jeffrey Hewitt gave the best service you could want or ask for especially being the busy work environment was hectic . Highly appreciated
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October 2022 by Wayne Moore Jr
Pleasant professional people lots of different trucks for lots of different purposes
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April 2022 by Tony Templa
Hard to get refrigerate trucks!! Tell you truck is ready you get there is not ready or have reefer issues!! Most rental are beat up!! The should get more trucks to their fleet to satisfy customers needs.
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February 2022 by Rudy Emmanuel
Take them 2-3 week to give back your 2500 deposit. I had two rental 26 foot box truck. Some have 5k sitting with them for that long. They don't explain the contact well. So much regulation and hidden fees. DO NOT RENT FROM THEM FOR YOUR BOXTRUCK BUSINESS.
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August 2021 by Dean Stockman
Truck was derating when I talked to one of the mechanics and he told me you know if it started to do it you know just stop let it cool off so I ran for 3 hours parked in it to 71 down in where was it at Connecticut and took the rest of my 7 hours off and rode on down everything was good
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August 2021 by Paul Schofield
Reed really helped us out. Uhaul was unable to deliver on our reservation and Reed came through with a great price on a better truck, saving the day!
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May 2021 by Kev McD
Every time, which isn’t often, my truck has an issue it is resolved super fast, always before my next shift. I can drop it off for a PM with it also needing an engine light diagnosis and the Londonderry team has not failed me yet. Excellent five star service every time.
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April 2021 by Callie Berry
I have rented trucks from Penske several times while moving around. The trucks are always clean and ready to go upon arrival. My most recent reservation was made in October and Joey went above and beyond to ensure that everything went smoothly from start to finish. He had answers for my many questions and was very knowledgeable. A truck is a truck, but the staff at Penske is amazing!
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April 2021 by Tim Messina
Our company rents trucks many times per year from various companies. We had a poor experience a number of years ago with Penske but worked through it overtime as their staff changed and they became easier to work with. Unfortunately, they have reverted back to interesting business decisions that are only in their interest. After years of renting trucks from Penske in Londonderry, out of the blue they just decided to give us two "options". They said they are doubling our rates or we need to sign an exclusivity agreement to only rent from Penske. They also just doubled our rates mid rental on two semi trucks. Awful business tactics.Also, from our experience a few years ago: we rented one CDL straight truck to drive from NH to CA. We ended up with four different trucks because one failed after another. Attached are pictures of four different trucks on the same rental that all had different problems (engine failures, non-apportioned plates on a one way rental, one was not registered, one had no wiper blades, etc.) and they billed us for over $7,000 for these issues.With all this said, we have had some decent experiences over the years with Penske, but this latest business decision is irrational.Penske in Londonderry, fix this and I'm happy to change my review.
