-
December 2023 by Alex Mitiaev
Great team and very knowledgeable associates. Great experience. Easy to find and plenty of parking. Totally awesome
-
November 2023 by ROBERT LEBREUX
I don't know how I did it, but somehow, I accidentally (thought I had) deleted all of my calendar events on my phone. Online help could not solve the problem, and although I thought I had, I in fact had not backed my phone. Three years past and another three in the future of my (un-backed-up events) gone! Yikes! So, I went to my local T-Mobile store in Londonderry, NH looking for a miracle. Upon entering the store, I was greeted by a very nice lady named (I think) Zamaira. She patiently heard me out and indicated that this did not look good, but she summoned her co-worker, (whose name I believe was Angel), to try to help. Together, we conveyed to him what had taken place. This veryknowledgeable fellow understood the problem, and within about 30 seconds, not only fixed the problem, but was able explain to me what went wrong, so that I could avoid any future repeat performance. I was indescribably relieved and grateful! Thank you T-Mobile! So, guess who is setting automatic back-up on all systems right now, tonight? Yup, you bet I am!
-
November 2023 by Pamela Kelleher
Amazing customer service! I worked with many employees, all we're helpful. Noah is THE BEST.
-
August 2023 by Rae Carlson
Thank you to the gentleman that runs this store. Thank you to Courtney & Malachi. Courtney diagnosed the problem and ordered a new phone. She was a wonderful young lady to work with. Caring & professional Great Job!!! Mlachi took care of reprogramming the phone. He was very kind. He had the phone up & running in no time. Thank you for working with the older population & treating everyone with dignity & kindness!!!
-
July 2023 by Vinni Pappalardo
Courtney worked on my phone issue for over an hour. She went above and beyond to fix the issues I was having. She is an asset to t-mobile!! The whole staff in general was very friendly! A++
-
July 2023 by Jared McKinnon-Brodsky
Went in with SIM card issues was helped by Jay. Excellent customer service, resolved all my issues with grace.
-
February 2023 by Sue S.
Gosh darn scam artist tell you want to hear them bend you over and take advantage of your singleMother a*** Tell you yeah we will handle what the last scam artist told you and then some! Oh I'm so sorry about that a F $&ckung later of we will call you back in a week bull you know what!! Save your energy and go ANYWHERE ELSE!!!!!!!!!! A bunch of uneducated idiots blowing smoke up your your damn a** to make damn commission and a bunch of even more retardant marking salary with helpless customer service representatives dealing with irate consumers who have been nothing but LIED TO FOR OVER A YEAR BY IGNORANT ASSHOLES WHAT WHO RECRUIT THEM TO WORK!!!!!!!!! For THEM WHILE KNOWING THEIR LIES! GO ELSEWHERE YOU WILL SAVE MORE IN THE LONG RUN LIES SCAMS AND BULL F CRAP!!!!!!!!!
-
February 2023 by Amy Nolan
This T-Mobile location has superior employees. I have gotten three upgrades for my family in the last three months at this location. We had Elenardi twice and Courtney once. Both were terrific. They work as a team to trouble shoot all issues going on with all the customers in the store simultaneously. Elenardi was great at explaining everything. He was patient with our questions and also respectful of getting us out of there as quickly as possible. I will always use this location. Bonuses all around!! :D
-
February 2023 by Pamela Casey
Customer service in Londonderry is the BEST I've ever experienced. Today Elenardi Soto went above and beyond to help me and yesterday Angel. Everyone on the staff from the manager to the sales people have helped this 71 year old navigate my new phone, help me set up my car phones - everyone has been exceptional. I switched from AT&T where I never had a good experience so this outstanding customer service is surprising and very much appreciated! thank you to all the staff.
-
January 2023 by Machayla peak
Stopped there to pick up a new phone & had Jay help us, he was the best!! He was very knowledgeable and helpful and made the process as easy as possible. In the past trying to switch phones has been a nightmare and he made it so smooth for me and my boyfriend! Thank you!
-
October 2022 by Jennifer Mulkern
I went to T-Mobile in Londonderry because my mom, husband, and I wanted to switch to the same cell phone plan. We were tired of Verizon and AT&Ts ever-growing rates and needed a change. Customer service at this store is fantastic and *everyone* there is helpful. Carrie made sure that my family had everything that we need and Jeff helped us get the best deal possible. When we returned to the store to get my husband's phone set up, we met Angel - so professional, patient, and helpful! One of the best customer service representatives that we've encountered hands-down. Kept a positive attitude the whole time and gave us such great information. Really impressed with this store!!
-
October 2022 by Jennifer R
I went to T-Mobile in Londonderry because my mom, husband, and I wanted to switch to the same cell phone plan. We were tired of Verizon and AT&Ts ever-growing rates and needed a change. Customer service at this store is fantastic and *everyone* there is helpful. Carrie made sure that my family had everything that we need and Jeff helped us get the best deal possible. When we returned to the store to get my husband's phone set up, we met Angel - so professional, patient, and helpful! One of the best customer service representatives that we've encountered hands-down. Kept a positive attitude the whole time and gave us such great information. Really impressed with this store!!
-
October 2022 by Peter Tra
T-Mobile app gave me the choice of printing a label or returning my old phone to their store. I figured I'd drop it off at the store, wrong. They don't take them. Jerrod was great, he found me a box, printed me a label and did everything needed to bring it over to staples. Also answered a few questions I had about my new phone. He was exceptional.
-
September 2022 by JD IMPERIAL00
Don’t buy from This store in July added a line here and since then the employee ordered a separate line so they could have a phone with out even asking then this month added stuff to my account to buy with out authorization straight theft !!!!! Not happy that since I added the line was supposed to be 50 dollars more then my bill was witch would been 208 the next month ended up being 456 cuz there employee charged stuff added a line and didn’t tell me got him self a phone and then had to fight for my bill to go down then this month employee goes back and added a 128 dollars to my bill scam artist type stuff
-
July 2022 by Robert Mccabe
They were wonderful when purchasing a new phone, chargers, covers, etc BUT go in when you have a problem they ask if you have insurance and when you purchased the phone which they could tell me by putting my number in, I was told to call Samsung to put a claim in, they don't tell you the number to call or what will happen. You are dismissed.
