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January 2024 by Helen St. Pierre
I have been using accountability now for over 10 years. As my business has grown it's been an incredibly steep learning curve for me in balancing how to keep everything concise and organized. The team at Accountability - especially Summer, Deb and Melissa is unmatched in their professionalism, kindness and attention to detail. Summer has taken so much time out of her schedule to walk me through things and the team in general truly cares. I recommend them to ANYONE and everyone.
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December 2023 by Tess Crane
It was so great to finally meet an accountant with a personality who took the time to understand my business needs and explain to me in detail without leaving me feeling confused! Highly recommend :)
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August 2023 by DMM
We have been clients at Accountability for about 4 years and have been very happy with Melissa. She's extremely knowledgable about tax laws and helps us navigate our complex situation (self-employment, etc.). She's also a wiz at QuickBooks and finds my husband's errors that normally take us weeks to find and solve. She's also very good at providing simple explanations for tax laws that don't make any sense.
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March 2023 by Andrew Phinney
Melissa demonstrates her tax knowledge in a way that is super clear and effective. I took the leap to become self employed this last year and had lots of tax questions - she answered them all in ways that were easily digestible for me, which I very much appreciate. Thank you!
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February 2023 by Mike Bunyan
I have been a client of Tax Services of Londonderry now Accountability for over 30 years. The previous owner Bob Capriole always went out of his way for good customer service which is why we always returned. Following the same process for over 30 years, I contacted them to make my yearly appointment and secure a spot in their very busy schedule. At first I was told they never make appointments in advance, only once the return is submitted. Then I was told they could make an appointment in advance but needed at least 5 days. At best, the person was confusing and condescending. The call ended with "I'm going to solve the problem, you are not a good fit. Goodbye". Wow....what a way to treat a loyal customer who has helped your business to grow for the past 30 years. Sad to say this practice has gone way downhill. Take your business elsewhere where loyal customers are treated with respect and appreciation.
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November 2022 by Denise W
After many years of great service with the previous company, This new acquisition is a Client Beware company. Dropped off all my info and six weeks later, after checking twice, taxes were not done and were sent out of the office without my knowledge or permission. This happened with only 1 week to spare on the tax extension. I picked up my package to get another accountant, only to find my W2's were missing. do not use this company unless you like to be stressed out. Unprofessional
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October 2022 by Jason Nadeau
Fantastic team that is extremely knowledgeable and understanding about the needs of small businesses, including solopreneurs like myself. They have also been a helpful resource to friends who were employees and had tax questions
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September 2022 by Jay Bistany
I’ve been going to Accountability to get my taxes done for years and started back when they were Tax Services of Londonderry. Melissa and her team have always done a top-notch job and I've never had any issues with their service or the IRS. Anytime I have a question they are quick to respond or answer my call. I would recommend them for all your Tax preparation needs.
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August 2022 by Natalie LaBonte
Melissa and her team provide exceptional accounting support. Whenever I have tax-related questions arise, Melissa does an exceptional job answering my questions and providing guidance as needed. As a small business owner, I'm grateful to have a trusted resource like Melissa!
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May 2022 by Elizabeth Hogan
After receiving my taxes I immediately knew there was a glaring issue. Anyone who knows ANYTHING about taxes could see there was an obvious disconnect based on the yearly comparisons/context of the figures.I was told twice that everything was correct and to “just sign off” until I insisted we go line by line and when we did we found that Melissa/someone on her staff had made a clerical error the year prior adding an extra zero where it didn’t belong; meaning I owed thousands back to the IRS.We hired a tax accountant so that human error wouldn’t occur. We trusted there were check points to ensure these type of errors would be caught and never filed. Clearly these protocols don’t exist at Tax “Accountability”. We certainly didn’t pay to have our taxes completely botched.Melissa handled everything via email communication and as a business owner I realize that is the “easy” way out. It’s hard to fall on your sword but as a good business owner sometimes that’s what you need to do.When I expressed I felt the “peace” offering was less than acceptable she immediately went into defense mode stating she wouldn’t participate in any further discussions. She was defensive instead of apologetic and combative instead of professional. For these reasons, I do not recommend Melissa or Tax “accountability”. I can oversee human error (if you actually take accountability) but I can’t turn my back to ego and bad business practices.
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November 2021 by Christopher Conderman
Always helpful. Couldn't be happier I left H&R Block. Always answers my questions.
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May 2021 by Robert Panek
Last year they were awesome. Great communication. Answered all of my questions and they were quick about responding and keeping me informed. They were good about communicating by email and things went super smooth. This year, however, was a bit painful. Many of my emails went completely unanswered and the entire process took an extremely long time with very bad communication the entire way. Not sure what caused it to be so painful, since the communication was lacking, I was never notified that there would be a delay or that they were back logged, so I won't speculate on the reasons why. All I know is the communication was very bad and many of my emails went unanswered. So my review reflects 5 stars from my experience last year, and 1 star from my experience this year. So I will be fair and leave 3/5 stars. Unfortunately, I'm on the hunt for a new tax company now. Hopefully they work out the kinks with their transition to 'AccountAbility' and get back some of that personal touch that I felt last year.. Good luck.
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November 2020 by Daniel Robinson
Bob and his team are amazing to deal with. They have done my taxes for the last couple of years and I can't imagine going anywhere else. They help you plan and learn how to manage paying your taxes. I'm glad I have them taking care me!
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May 2020 by Joseph Gribok
I want to thank Tax Services of Londonderry, Melissa in particular, for handling my past issues. Their knowledge of the system and professional courtesy are unparalleled. Timing was essential considering the current state of our society. Their swift action truly saved me from some possibly dire circumstances. I owe a debt of gratitude and thanks and recommend them highly if you are in need of personal or small business tax services.
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March 2020 by Gerard Thomas
These people are incredible both professionally and personally. We run a small business and dealing with tax issues is not a strength at all.Londonderry Tax Service has kept us in conformity has kept us providing valuable planning and filing services. I heartily recommend Bob Capriole and his expert team.
