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January 2024 by Stacey Farwell
A+ experience. Very understanding, kind and supportive regional manager. Top notch customer service and hospitality. Thank you for helping to turn a stressful situation like moving into an easy task.
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November 2023 by lynda derouin
Had a last minute move, reserve truck on Thursday for Saturday. Couldn't get it to work online however was helped wonderfully via the phone. Great experience, would recommend this location.
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November 2020 by Writing Reviews
I had the displeasure of renting from this location. Dawn Russell is an argumentative employee who cares more about degrading customers rather than being helpful. I waited for her for 25 min (after already checking in online) and when I explained I had been waiting for ABOUT 30 min, she said, "well you can call someone else to help you, because you're lying". Confused on how she could make that statement considering I got there around 10:32 am, and waited for her until 11am. Then she proceeded to be hostel and argue with me more. When she finally decided to do her job she insisted my name is Matt, even though it is not. I did the walk around myself to ensure there is no damage and the cab was clean. Noticed the dolly I reserved was missing. Went to ask her about it and she said, "maybe if you weren't so rude I would've given it to you". Did not entertain her terrible customer service skills and just grabbed the dolly. I left by asking if that was her car in the parking lot improperly parked. She confirmed it was so I took a pic and posted it below as a representation of her attitude. Clearly Dawn has no regard to what is right and thinks she can do and treat anyone however she sees fit.
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January 2020 by Rose Reed
If you need to rent a truck this is the place to go. The people are great and very helpful too.
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February 2018 by Kendra H.
I do not recommend this location if you are looking for a rental on a Saturday. The woman working over-rode my reservation to allow a walk-in get the truck we needed. We reserved online and have confirmation number and everything. The woman working told me she was ignoring my calls and began yelling instantly. She then proceeded to send us to a location down the road that was closed. Not sure if this was on purpose. #baduhaulexperience When the woman working realized we were the ones on the contract I let her know it was my name on it and she told me "you're not getting a truck from me" When I called her from the place she sent me that was closed , she let me know that she was "ignoring my calls because she was with a customer". Whatever happened to answering and asking to put on hold...
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October 2017 by Philip Gendron
I rented a 10' truck from the Londonderry Road location. Dawn could not have been nicer nor easier to work with. I would most certainly rent from this location again!
