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November 2023 by Beth D
Paul helped us tonight with a dead battery. He was so kind and patient and made us feel like we were no problem even though they were closing. Most places would be annoyed when a customer comes in at closing time but Paul insisted it wasn’t an issue and took care of us with a smile on his face. We will definitely be back! Thanks Paul!
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November 2023 by RaeSharon Alonzo
Mike was so helpful. He was able to help me find the correct light bulb for my head light and replaced it for me and taught me how for next time!
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October 2023 by Andrew Christoffels
I had a 3pm appointment to have a simple oil change. At 4:20PM I was informed the tech was having trouble getting my skid plate off. Confused, I asked to see what they meant. After looking at the car, they informed me no work had been done outside of the “fight to get the bolts off.” Curious why nobody let me know, they gave me a handful of terrible excuses. They proceeded to get mad at me for being upset. Get it together VIP.
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October 2023 by Allyson Schindler
I’ve been coming to VIP auto for more than 10 years. I have been bringing my Honda Civic for oil changes, tire rotations, state inspections and preventative maintenance. I’ve always had a great experience here. Highly recommend you come by for service.Services: Tires
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October 2023 by Casey
I've had my car taken care of at this location for years and have always received fantastic customer service. Jobs are performed in a timely manner and correct the issues presented. Not to mention the best pricing in southern NH!Services: General repairs & maintenance
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October 2023 by glen scanlon
I brought my car in because it was having trouble starting. I thought it was the starter but I wasn't sure. They said it would be over $500 if they had to replace the starter. They said they checked it out and found nothing wrong with it. When I went to pick it up it was parked in the same spot I left it in and it didn't look like it was moved. The next day it didn't start. I took it to another VIP in Derry. They said they checked and the starter was bad and they replaced it. The test was around $140 but the starter was only around $400. I don't understand how the same company can have such different ways of repairing and charging for the same thing. Never again!Service: Electrical repair
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September 2023 by Chris Riley
My son was leaving to go to college in NY yesterday, and his car wouldn't start. I put a charger on the battery for a half hour and it had just enough juice to turn over. We drove straight to O'Reillys to buy a new battery, but when the VIP guys heard our situation, they immediately offered to go outside, test the battery to confirm that was the problem, and put the battery in for us. They had us back on the road to school in 20 minutes! Made me so happy and reassured...and I didn't have to mess around with replacing it in a parking lot somewhere in NY!
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September 2023 by Ashlie Hamel
The staff was friendly and knowledgeable and professional. They were informative, but not pushy definitely somewhere I will continue to go back to for my oil changes.Service: Oil change
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July 2023 by Rebekah Carroll
VIP is efficient, clean and fast! I got a great deal on a new set of tires and their website is easy to navigate & book appointments.
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June 2023 by Chris H.
Dishonest. My wife brought our vehicle in for an oil change and just asked for standard oil. They agreed and then decided to switch us to their "Premium Change" without even asking. They then try to say that our 14 year old beater of a car requires synthetic when that is the furthest thing for the truth.They were very unsympathetic to the mistake, only offering $10 off a $40 mistake. I had previously had decent luck at this location but cannot recommend them based on this experience.
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June 2023 by Paul Smith
I arrived without an appointment and they took my car in right away. Within an hour I had a fair estimate and got my new brakes done within 2 hours. Alison was very helpful and knowledgeable!
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May 2023 by Rhonda Odowd
I have been a customer for oil changes for a long time now. So this morning on Saturday I went for one. Well apparently they do appointments only. Well how was I supposed to know. No one was in the building and no one waiting outside to be serviced. So instead of putting me in just to have good customer service and honesty oil changes take less than 15 minutes!!!. I am now at Jiffy lube and have great service and will tell as many people!
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May 2023 by Linda Chambers
I Went in to have front tires replaced. I was happy with the service and price. Mike, the manager was very helpful. I will definitely keep coming back. The location was very clean and the waiting room was comfortable.Service: Auto tire replacement
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May 2023 by Gary Garfield
In the past I used Valvoline for my vehicle inspections. On the first occasion I drove 20 miles only to find out the person who was certified to do the inspection was off that day. I returned later that week and had the inspection. Having learned my lesson (or so I thought), one year later, I called and asked if the Manchester facility was doing inspections that day. I was told yes they were and drove the 20 miles again only to find that the upper management was doing a tour of the facility and that they were not doing inspections that day. When I asked why I was told they were doing inspections, I was told that the number I called was a regional answering service and they really didn't know what was happening at the facility. I later proceeded to drive 3 miles from my home to VIP in Londonderry where I made an appointment and in 30 minutes I was done. The people were great and now I will have all my work done there. My time is valuable too!!Service: Vehicle Inspection
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May 2023 by Bahram Gharony
I had blown out tire in my single car trailer, I called the store see if they have tire for my trailer and I spoke to Mike, he was great and helpful on the phone, found me tire same day because I was traveling and couldn’t wait for next day, got my trailer to VIP in Londonderry and they had the tire there in hour or so, installed with no problem and send me on my way. Pricing on it the tires was great price as well. I couldn’t be any more thankful for there service and how helpful they were, not to mention I had car on my trailer and I had my family with me as well so there quick turn around was so helpful to me and my familyThank you Again Mike and everyone else that was involved to get me and my family back on the road I really appreciate itBahram GharonyBoston MAService: Tires
