Bridgestone

Most Recent Comments

• December 2023 by Briana S.
  Absolutely horrible service as a first time customer. Will not come back and I suggest others don't go here either. Extremely rude and very lacking customer service. Failed to notify me of my cancelled appointment, failed to notify me of my rejection, then proceeded to tell me to come in the next day for a sticker as their machine was down. Oh yeah and I had to call and ask that as I noticed I didn't have a sticker? Yeah, they failed to notify me of that as well. You think then they wouldve notified me I failed? NOPE. Told me to come in the next day. What a waste of my time. Horrible company and the person at the desk was the same person every time. He has no idea what he's doing, clearly doesn't know how to make people AWARE OF WHATS GOING ON. Would give 0 stars if I could. Strongly suggest to take your business elsewhere.
• April 2023 by Mike M
  After calling several places to have a flat tire fixed there was nobody who could do it that day. Called Firestone in the morning & was told if we dropped the car off they would definitely get to it. Sounded great, had another ride so was not a problem. They close at 7pm so after not hearing back from them all day, I called to find out the status of my car at 5:10pm & was told my car was next in line & would call when ready. At 6:30 we went down & saw the car was still outside with the donut on. Stayed outside until 6:50 figuring they would take it in...but that wasn't the case. Went inside & was told it was busier than they thought, so if we wanted to leave it they could get to it the next day. I work 12 hour shifts & working the weekend so have 2 days of riding on this donut at 45mph hence having to leave earlier for work when I already have to be in early morning. We could have found someone else had they just said no. Won't be returning!!
• January 2023 by Steven C.
  DON'T GO HERE! BEWARE of Andrew and Jay (front desk workers) and mechanics! I got 4 brand new tires, and they COMPLETELY trashed 2 of my new tires with a MISALIGNMENT. They very service I pay for them to fix, they did the OPPOSITE OF. They admitted that they contributed to this problem, but did NOTHING ABOUT IT. They literally just screwed me. They took my 2 brand new tires and threw them down the drain and said, "It's on you. You have to buy 2 tires again." Andrew is a crook! Jay said they were under new management, whatever that means. WHATEVER YOU DO, DON'T GO HERE! I promise, I'm seriously trying to help people. Car problems are already hectic. You just want to get your car serviced and go on with your life. HOWEVER, I literally dropped my car off to get fixed, and they did the opposite, and now I'm over $200 in the drain. I've never experienced such robbery before.
• November 2021 by Toni B.
  If I could give NEGATIVE STARS I WOULD. Negative stars especially to the rude associate behind the counter at the Manchester, NH location on 11/19/21at 5:38 pm. I made an appointment online to buy snow tires and have them put on. I live in a rural area and had to drive an hour to this location. I also had to leave work early for this appointment. An appointment that was CONFIRMED with a reservation number by the way. I called before I left for the store and the phone just rang and rang. I figured they were just as busy putting on snow tires as the rest of the tire stores around here. And I felt lucky that I was able to actually get an appointment. II get to the store early. Walk in, give my name and state that I have an appointment. The man behind the counter tells me, "I stop taking appointments after 5:30 and I only have 1 tech after 5, so, "I can't help you even if I wanted to". I pull up my confirmation verification and show him. He smirks and then says, "those appointments are set by corporate in Tennessee and we don't see those appointments so I can't help you". He said it like this issue happens all the time. This was not a shock to this man. So why if this is a known problem, how does it keep happening??!??!?!I logically ask, "why is this location allowing corporate to set appointments for you if you don't see them or honor them?" His answer, "dunno". So then I ask (I know, why bother to ask any more logical and rational questions anymore at this point), "why exactly is the consumer not made aware that there is such a disconnect between corporate and a franchise location?" Again the reply is "dunno" this time I aslo get a shrug.He stated I could leave my vehicle overnight. I proceed to tell him I live an hour away. I got a blank stare, flat affect, and this time a shake of the head. He couldn't care less. Basically his attitude and responses say, " screw your gas, amd your time, because I don't give a flip about you, my job or anything in life really. 4 new studded snow tires installed for my SUV was quoted to me at close to a thousand dollars. This guy just let a grand walk out the door today. And assured that Firestone lost all my future business as well. This in addition to everyone I share this experience with.Firestone would have to offer to reimburse me for my gas and offer a whole set of snow tires for free with free installation to keep me as as customer. Fat chance of that happening. Especially if the guy I had an interaction with is representative of what Firestone considers good customer service.
• June 2021 by Paul H.
  If you are getting a tire rotation, mark your tires. They did not rotate my tires at my visit today, and then they lied about it. Just because it is a free service(purchased the tires there) does not mean you do not actually have to perform it. Steer clear.
• May 2021 by Elinsky T.
  waited all day for a new tire.. from 10 am till 4 pm.. i know it doesn't take all day to fit a tire.. I know it gets busy.. but I get the feeling he didn't start working on my tire until I called in to check.. 15 mins after the call my tire is now ready..
• February 2021 by Nicole V.
  I had called to ask for a tire rotation, alignment, and a check up for a funny noise. I get a call back telling me that the reason to the funny noise is because a part was so rusted that it had fallen on top of the engine causing the noise. They said that it didn't need to be replaced and I'll be okay to drive causing no damage. Then they proceed to tell me that my car battery was dying and that I'll need it replaced. All in all, I expected the worst. I finally get there and as I'm waiting for the receipt, he proceeds to tell me that I will need a new exhaust soon and that we can schedule it for the future when I'm ready. Before I walked in and handed my keys, I had marked each tire with different amount of tallies. My father had recommended me to mark each tire since he had a bad experience with Firestone (a different one). So after I paid for the service of a tire rotation, I checked my tires. Not one tire was rotated. All the tallies were where I marked them. I go back and tell them that I want my tires rotated and I know they didn't do it since I have the proof. He calls another tech and then proceeds to tell me it'll be 20 minutes. Not once did I get an apology. I felt like I was brushed off. I paid for a service, which I did not get, confronted them, and then they just told me it would take another 20 minutes like it was nothing. Even after I get the rotation, still no apology. I felt used. I drove home, and that damn funny noise still in my car PLUS ANOTHER STRANGE NOISE. I don't want to go back. I feel like I won't get anything I paid for. I'm scared that my car is in worse condition then when I dropped it off.
• December 2020 by Carolyn Tyndall
  I got new tires installed on my car. I was treated politely and fairly.
• October 2020 by Chris L.
  Good Experience today here at Firestone! Inside was clean, people working up front wore mask and seemed to have a good grasp on the customers they were helping. I would without hesitation go back to see them. Make an appointment so you and them will have a clearer picture of the time it will take.
• June 2020 by Jeff M.
  Just got my car serviced here and the customer service was absolutely top notch. I trusted them completely and they went out of their way to make sure I felt good about the repairs they were doing. Definitely recommend them!!
• June 2019 by Leah T.
  So I decided to go outside of the box and purchase some tires online which I had originally thought I was buying from Townfaire Tire but was redirected to Firestone because they had the tires I wanted. I was promptly greeted but the man up front had no knowledge of my online purchase and it was kind of a blur of him trying to figure out how that went. I sat for about an hour an a half before being called up, which is fine and standard I feel for a relatively busy shop. I was also there to get a state inspection done and new my car needed a little tlc as far as just some basic maintenance, new headlight bulb and brake pads for my rear I was thinking maybe possibly $300 for everything aside from the tires. They tried telling me this was going to cost over $1,000.00! for this! I am not a dummy I am aware how to change my own headlight and I will assume that because I am female and I drive a Cadillac I am probably d*** and have money to burn (no on both accounts) they tried to BS me and say I was to have my ENTIRE bumper removed to change my bulb.....which was going to cost $375. I had to hold in my laughter as I said no several times to his desperate attempt to bring the price down. That is insane and was a complete attempt to take advantage of me. I went to Advance Auto Parts and picked up a 9012 bulb for $29.99 and changed it in 20 minutes by removing the air box. As for whatever other ridiculous items were on that list to "pass inspection" I can't remember there was so many of them. My car only needs brake pads and doesn't need new rotors which was confirmed today. DO NOT go here, you will waste your money. Also side note I found several lost and broken clips near my airbox which was definitely done by these "professionals" because I looked at my car and the area to be worked on prior to bringing it in. I guess karma got them in the end though, and I'm not going to say why because I don't know if they check these. I shared my story with my boss yesterday and she dealt with a similar experience with them as well.
• June 2019 by Tim H.
  Tire Pressure light was on so I drove to Firestone as quick as I could. Manager Michael told me he could have his guy look at it. He suspected it was a nail in one of the tires (much like I did) and I expected it might have to be replaced. His guy found the nail in a matter of a minute or two and I was told about the repair charges, which I agreed to. Next comes the check-out and to my shock and surprise - it turned out that nail had not punctured the tire - so all they did was check and refill the air and I was on the road in a matter of minutes. #1 H O N E S T 100% #2 CUSTOMER SERVICE 100% #3 Friendly & HELPFUL !!! 100% #4 FAST SERVICE 100% You could not ask for a better group to service your vehicle. 100% THANK YOU MICHAEL & STAFF.
• November 2018 by H G.
  My oil light went on & they were able to do an oil change late on a Sunday afternoon. Not too long after leaving, my car experienced excess exhaust & people motioned for me to pull over. My hood was engulfed in white smoke & it smelled like burning rubber or oil. Long story short: The cap was not put back correctly. The Mgr at Firestone was very apologetic & refunded me the cost of my tow (to RI, no less), tip to tow truck driver and the topping off of oil. I have always done business with Firestone and will continue to do so. They are a class act!
• August 2018 by Hana A.
  The worst car store ever! I came to install 4 tires which are so expensive. On the same day of installment the break signal go on and I told them about it . They said it will go away. But it was still there for a month . This is very dangerous I wouldn't know now if something happened to the tires while I'm driving . I make 2 trips to the store asking to fix it . At first they say it's free of charge because it's there fault. When I came all the way from Massachusetts to Manchester, they claimed the sensor is broken and have to replace it and asked to pay for it !! I told them you caused a sensor problem when you installed the tires and you have to fix it on your own . They refuse and kicked me out of store !! So rude and have no manner or respect to the customer . They think we are fool to believe them . Never recommend this place to anyone . Save your time and money and find better store. It has been 4 weeks since I open a case file with them but they are ignoring me !!! What a store !!! The manager don't want to call back and solve the issue!