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October 2023 by Jenna West
Incredibly understaffed and over promised. Pre-booked everything online, should have been quick. But the Line took over 90 minutes… on a Wednesday morning! Definitely not ideal while 7 months pregnant and handling a tired toddler.Enterprise/national/hertz had zero lines and were serving customers right away. Budget had ONE person working and over 40 people in line. Need better service. Please don’t sell a service you can’t support
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October 2023 by CJ Johnson
45 minute wait while the agents did hard sells to people for toll pass, gps, insurance, gas etc. Once I got to the counter and said "return it full, decline all coverages" my check out went fairly quickly. The return process was a nightmare. An early morning flight meant dozens of people were returning cars and there was no one on staff. We were parked all the way out the driveway. I got the second to the last spot where a car would fit - I have no idea what the people behind me would have to do. Since it's not a secure area I left the keys in the drop box. Three days later I'm being told my car is 3 days late and I'm having to spend 45 minutes on the phone with them because they don't know how to do their own jobs. Pay more somewhere else if you have to, but avoid this location - you will not be happy with them.
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September 2023 by Janice S
The people were nice. Our rental vehicle was clean and nice! The check in service was a little slow, but when we returned the car....very easy process.
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August 2023 by Deanne Snodgrass
About 500 less than competitors at Manchester, NH Airport for 2 days! Budget was not price gouging with a big concert in town
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June 2023 by Anne Gauthier
Car delivered without a drop of oil... Broken down the next day: half a day of lost vacation.Support number on papers not answering
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June 2023 by Chris Dolinar
It took over 2 HOURS to get a car and when I got one, the GAS TANK WAS HALF EMPTY!!!My past 3 rentals with budget, they charged me for gas EVEN THOUGH I FILLED THE TANK!!! It takes an act of congress to contact them and get a response and a result. I've disputed my charges with my credit card. Still waiting for budget to make it right.This last time(the over 2 hour wait!!) the man said he would leave a note for his coworkers when I return my car to compensate me. Either he... what's the word....lied, or his coworkers didn't read the note.When I returned my car, this time a 20 minute wait to check it in and the man TRY to print a receipt. I had to go inside. 30 minutes of my life wasted.Will never rent with budget again.EVERYONE SHOULD RENT WITH DOLLAR!! Cheaper rates and NO line!!
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June 2023 by Tracie Pratte
Convenient and the new fast track app is easier than ever to rent a car while on vacation or any other reason. The app gives perks and not having to stand in line inside the airport kiosk where the line is always long.
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June 2023 by Ana Osorio
Great location insidethe Manchester airport.As you walk out of the airport, you will see the car rental offices.
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April 2023 by Stephen Kane
Hello,From February 25, 2023 - March 31, 2023, I used your company's rental car with a government discount rate. I was quoted at $1,366.03 but was charged $1,659.85 (both receipts are attached). After the representative at the Manchester-Boston Regional Airport could not provide a refund for the difference, she said Debbie Lambert would be in touch. Debbie did call on April 3, but I have yet to hear back after reaching out to her on three separate occasions (twice via phone and once via email).BUDGET also sent me a certified letter stating that I had not returned the car and can no longer rent from BUDGET despite me having returned the car before the deadline on March 31.
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April 2023 by Laura Dringenberg
You’ve lost a customer forever! $250 “excessive garbage” fee for 2 minutes of vacuuming?!? Get out of here! NEVER EVER AGAIN! We complained about cigarette smell and nothing was done so we put up with it, only to receive this fine. Keep treating customers like this and see what happens Budget/Avis!
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December 2022 by ets Amazin
Lady told me my credit card wasn't a credit card. Honey keep renting cars. You clearly don't know what you're talking about.
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October 2022 by Stephen Garden
So a total of 5 emails to Budget and a subsidiary to register a complaint. Still no human acknowledgement despite this going on for over a monthnow. This review will get an automated reply and not an individual reaching out. Awful customer service. Overcharged for minor damage that Alamao class as wear and tear and don't charge for
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October 2022 by Michael Sciuto
Out of vehicles and very long wait for Fast Break customers. The standard SUV was a mini, very small, not much luggage space.
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October 2022 by Michelle Berube
Never impressed with them. This last time customer service couldn't even change what credit card was used so I could extend the rental. What is the point of having customer service then??
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September 2022 by Sean
Stay far away from this place! Those bad reviews you see are all probably all accurate. I prepaid for a rental only to receive a bill that magically added a couple hundred more dollars to the total. They claimed I kept my vehicle an extra day which I did not and also claimed I did not refill the gas tank which was another lie. Been going back and forth with the super unhelpful representatives whose first language definitely isn't English. So in conclusion, if you like hidden charges and run-a-round service than utilize Budget all you like as you'll definitely get that there.
