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March 2023 by S V C.
NO STARS. TERRIBLE. Stay away from this place. First, the actual rental price was $400 MORE than the estimate. Then, the pick up was TWO hours late! Then, despite asking about the engine light being on (we were told it was because of no gas cap) that was complete an utter bullcrap as the truck broke down in rural Pennsylvannia. STAY AWAY. This company is TERRIBLE!
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September 2022 by Dominic Manha
I scheduled a truck rental from this location 3-4 weeks in advance to my reservation. 24 hours before I am scheduled to pickup the truck I get a call from the location that they don’t have the truck I had RESERVED 3-4 weeks prior. Instead of offering me a different size truck or trying to work with me she tried to cancel my rental reservation without trying to come up with another option. After about 6-8 hours on the phone with budget support I still don’t have a truck and I’m looking at spending over $1000-$3000 over my original rental because budget couldn’t fulfill my reservation. HIGHLY RECOMMEND RENTING ELESWARE.
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July 2022 by Sébastien Box-Couillard
Excellent service from Carol. She called beforehand to make sure everything on the contract was set up properly. Very easy to communicate with.
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July 2022 by Heather
Carol was great to work with and even searched the rental truck after we dropped it off and found our missing credit card. Thank you Carol, we appreciate you!!
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February 2022 by Nick Belz
I wish I could give this company negative stars. Has got to be the absolute worst customer service experience of my life. Office we picked up from was more concerned with getting out of work early than helping us, and the drop off office was run out of an empty moving van. My advice to anyone who reads this is to just spend the extra money and rent a U-Haul because Budget will end up just charging you extra fees for things that either weren't your fault or didn't happen.
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May 2021 by Sherry Poissant
Very good prices cheaper than uhaul
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September 2020 by Bow Tie Saturday Wooo
Carol is great! Friendly and works with the customers to provide the highest level of customer care in the industry! I highly recommend this location!!!
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September 2019 by Emily Hicks
My advise, NEVER RENT FROM BUDGET!!!!!
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May 2019 by Leachim S.
Carol is great! Extremely friendly and makes sure the trucks are there for the reservation! She has great customer service skills and will hustle to make sure everything is handled as it should. Just a wonderful lady, very hard worker for her customers needs!
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October 2018 by D Reb
Great prices, excellent service and saved the day with securing a truck when other locations were not able to. Highly recommended.
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July 2018 by Margareth Odige
First time yes I got a very nice trip with budget truck. Wow I referred my best friend it was a nitemare all the ways.
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February 2018 by Jerry Riggers
The person who runs this location is awful to deal with yet Budget does nothing about it. Shame on her for her lousy condescending attitude and shame on Budget for not doing anything about it. They are losing business because of her.
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June 2017 by Robbie c
Cheap prices and reliable transportation options
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December 2016 by Caitlin Stuart
Employees were not helpful and seemed to not take an interest. About one hour on the freeway, the rear left wheel of the car carrier was completely flat. Who knows if they even did an inspection of the truck and car carrier. Customer service is horrible, and one dispatcher hung up on me when I was explaining what happened.
