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February 2023 by Rachel Jayne Kaito
Five stars for in person experience people are really nice understanding and patient their banking system though sucks My warning is if you go shopping keep an eye on your balance keep track of that cuz if you buy something they'll put it on hold still taking the money out saying that it's gone and then you find out that you are charged again for it after it's already gone through might want to fix that citizens bank
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November 2022 by Oktay Gedik
Only 1 person can handle foreign exchange, I have waited more then hour.
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February 2022 by Ting Squires
Staffs are Super friendly and resolve my problem right away ,Efficiently ! I'll give a 100 stars if i can !
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August 2021 by Matthew Martin
My experience was not good at all. I will not becoming back to this branch in the near future. Curtis was sarcastic to me. I did not appreciate the way he spoke to me
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July 2020 by daniel rosas
This has turned in to one of the worse citizens bank I have ever had to deal with. The lack of care is through the roof and the tellers act as if your not even there or as if they even want to be working
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September 2019 by Ryan W.
A woman banker set up my account with a large check I furnished from a large national bank. They had an issue on their technical end; and the woman baselessly accused me of forging a check. Two minutes later she apologized for her accusation without any kind of serious conviction. This bank is made up of a bunch of low lives and thieves. Not a worse one around.
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September 2019 by The 300lb Gorilla
I have been banking with Citizens Bank for 5 years now. The staff is very nice. When I have account questions, I can call, and they always have an answer. I had an issue with how one of my accounts was displaying online and I called Kim, and she explained it in a way that is understandable and she knows her banking. Thanks Kim! Keep up the great work!
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September 2019 by Rey Colon
Great Customer service and Patience!
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April 2019 by Jon Hopwood
You can't be serious ... closing the Manchester Branch on Elm St. before six pm, closing the West Side of Manchester Branch altogether ...Lousy bani. Lousy service. I've been with this bank since it was the Bank of New Hampshire since 1986 — NO MORE!
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September 2018 by Untwan D.
I spent 48 minutes on the phone with someone who could barely speak to help me set up a money transfer only to tell me it is not possible at the end of 48 minutes. She kept putting me on hold because she did not know anything and either had to look it up or go ask some else... Poor service, untrained staff, I don't know how a big company like citizens has a more ignorant staff than say carnival workers.
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June 2018 by S S.
Atm charges $3.50 for a $300 Wells Fargo withdrawal gives $20s and lady teller gave me a hard time to change to big bills, but did it. One star instead of no stars for this branch.
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July 2017 by Cody S
Machine rerained my card for no reason
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May 2017 by Chris Lee Carter
The sweetest employees in a welcoming environment makes this bank one sleek dig.