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January 2024 by Dan Maurer
Tina is an absolute rock star! I in to have a piece of jewelry repaired and expected to have to wait at least a few days. Tina greeted me as soon as I walked in and made the repair right then and there, even including a complimentary cleaning. All this was done free of charge. I will definitely be coming back for any future jewelry service needs and when looking to purchase a new piece.
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December 2023 by Coletta S.
A few days ago my partner and I went to Day’s to look for a gift for our friend but to also look at engagement rings to get a better idea of what we wanted. Initially when we came in someone asked if they could help us and we informed them that we would take a look and let them know. After they noticed us looking towards the engagement rings that’s when we got swarmed. One salesperson in particular would not just let us look. She kept insisting and entering herself in the conversation when it was crystal clear that we just wanted to be alone. I understand this is how they make their money but by being so focused on a sale they lost business. Something so special to two people was taken from us and mangled to be one big sale for someone else. It made the moment not only less special but made us feel like walking money bags instead of people. The people at Day’s especially the girl who “helped” us really need to take sales classes before they run everyone out of their store. It’s gross and unacceptable. Will never be going there again, can’t believe how we were treated.
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December 2023 by Ethel Walker
I had been looking for tanzanite and diamond rings for quite some time. Fell in love with this one as soon as l saw it. Ashley originally helped me and she is absolutely wonderful. Had the ring special ordered in a gold setting, everyone says it's spectacular!! The ring came 2 weeks ahead of time. I just love it and consider it an heirloom piece. After looking at so many Jeweler's from here and in Boston, l cannot say enough there are no words.
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December 2023 by Fabian Rodriguez
Matt was Excellent!!!! A gentleman all the way. He greeted us with a smile, a warm welcome and a glass of wine. We set a budget and he made us very happy. Thank you so very much Matt!!! 5 stars!!!
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November 2023 by Zack Booth
I recommend going to days for any engagement rings or going for your favorite Peace of jewelry they have awesome stuff Tina is very hopeful kind and funny to work with she made everything go so smooth thank you
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July 2023 by Iouri Starosselski
My wife and my self stop by in to Day's Jewelers 07/20/23 to check out replace the watch battery in my two pieces with Mason's logo. Very kind and smiling and helpful Sales Irina follow us to experience Assistant Store Manager Sherri to resolve our problem. Very fast and with good explanation she help us. It was some problem with mechanics on those time pieces and with nice sense of humor and help from the Master Sean we agree to send our watches to Gold Smith in Mein. Lady Sherri did awesome service for us, and in good manner and the smile did her part in this story, and finally I also get home with 8oz Silver Cleaner too. The atmosphere in this gorges place is absolutely amassing. My wife told me, that how good it was to stop here and check problem with watches. This is place with good prices, the best services from the staff and excellent job Lady Sherry did for us and raze our fillings to be better. She is the 100% five Stars winner. Thanks the Office Manager sir George for the very worm and kind wards with our short conversation. Thank you All.
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July 2023 by Jarod Gallien
I went to get my watch resized, Ashley and Irina helped me out right away and got it done quickly at no cost. Ashley went and did my watch out back taking only a couple minutes while I talked to Irina who is one of the nicest people I have ever met her smile and laugh is contagious haha, anything jewelry related I need done I will be going back to Day’s and hope that Irina is there to help me.
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May 2023 by Seven Royce
Bought an absolute beautiful ring for my girlfriend, with several desired stones wkitj14k rose gold. They were even able to accommodate me with the pricing to make sure I got what I desired
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April 2023 by Mark Bugley
Just stopped by Days Jewelers in Manchester. This was our fourth or fifth time in and everytime we are greeted by a smiling employee ready to help us out. We have worked with Derek and he has been such a great salesperson. He is very knowledgeable with the product and is so much fun to work with. So Derek along with Sherri and Marc have made our experience so great.
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February 2023 by Kristen Aboshar
I would like to let you know the outstanding customer service Ashley provided to me when i dropped off my necklace that needed the diamond to be tightened and to have it cleaned.. It was a hard thing to do because its my moms necklace and i havent taken if off in over 2 years but Ashley made me very comfortable leaving it in Day's hands to get it fixed.. Then when I picked it up Ashley was again outstanding. Her personality is what excellent customer service looks like.. So thank you to Ashley for being outstanding!!
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February 2023 by Rick Frost
Alyssa was my saleswoman. Very pleasant to work with. My first time in the Manchester store. I was in and out within ten minutes.
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December 2022 by Allison Clark
Such an amazing experience. It’s so nice to feel welcome as soon as you walk in, like you belong there. The associates are so kind and helpful and I left with a beautiful ring for a great deal. Will do 100% of my jewelry shopping there from now on.
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October 2022 by Matthew Whitmore
I bought my fiancé an engagement ring today. Morgan was incredibly helpful to us. Derek spent a lot of time with me to look for a wedding band for myself. Everyone was great. My fiancé found her ring, setting, and diamond and they had it set for us in a few of hours. When we returned to pick up the ring they had a big box for her with a whole bunch of stuff for brides-to-be. This was an overall great experience. I would highly recommend anyone to visit this place.
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September 2022 by Jennifer H.
Ashley in the Manchester store was so great, knowledgeable and made our shopping experience enjoyable! She helped me find the perfect upgrade for my engagement ring and didn't try to push me towards anything other than what I was looking for.
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July 2022 by Al Harris
My goal of this review is to provide facts/events vs my emotional experience (which, for the record, was extremely taxing). First I'll give breakdown of events/facts and a summary at the end in case you want to get the TLDR.1 - My wife and I wanted to get a 10-year anniversary ring upgrade. We went to the store (since we purchased it there), picked out a product, got a quote, had it saved so we could discuss and call back to order if we decided to go that route.2 - We decided to go with the quoted ring, and called back a couple days later. The quote was not saved, the associate didn't remember the details or price, so we essentially started over but this time placed the order at the end. However this time we were quoted $600 more than originally. After some discussion, original price was honored.3 - Paid 50% up front, cash. Was estimated 3-4 week or 4-6 weeks (per two different associates)4 - 6 weeks go by with no contact. We call, the ring had to get sent back to the designer. Was quoted another 2-3 weeks.5 - 3 weeks go by with no contact. We call, the ring had to get sent back again. Was quoted another 2-3 weeks.6 - 2 weeks go by no contact. We call (frustrated at this point, since there has been zero communication) and are told is has to get sent back again. At this point, I talk to the Assistant Manager and voice my frustration. The AM takes over our order after kindly listening to the situation and apologizes.7 - The AM keeps up updated, however the ring has to get sent back another time. We at least got a call this time and updates as promised.8 - We call on the day it is scheduled to be finished and they say we can pick it up at 5pm.9 - I go to the store by myself (my wife was frustrated, as was I, so we figured "let's not both go in upset") to pick up the ring. My expectation was that this could be a comforting experience filled with apologies. I was wrong. Instead I was greeted with a bill that was $1500 dollars more than my receipt stated. The Store Manager is involved and opens with telling me that the cashier didn't give me the right amount of change and I owe them another $1000 from the down payment. Additionally, the remaining balance is also $580 dollars more than I was quoted, and there is an additional $160 charge (not sure what this was, I didn't catch it until I got home). The only resolution that was offered was financing, which didn't help the problem of being billed incorrectly/unfairly.10 - as to not respond emotionally or rashly, I took a few minutes before continuing, and in the end they did end up honoring the original quoted price. However, I was still charged the extra $160, there was no resolution or discussion of my past issues up until this point, I'm unsure of how much I actually paid for the down payment as they did not honor the receipt I was given showing what I paid.11 - The associate who originally helped me was apparently terminated, however.... all the blame of the situation was put on the terminated-employee during the discussion vs the store/manager taking ownership of the situation (this is customer service basics and is unacceptable)SUMMARY POINTS:---> I left incredible angry, ashamed, embarrassed, and feeling helpless.---> I know I paid more than I was quoted, however, I'm unsure if it was only $160 or $1,160+ extra---> The ring took 2-3 months longer than estimated to be completedFINAL THOUGHTS:(Disclaimer: I cannot put into words the level of negative emotion this transaction caused me, however, hopefully the timeline of events helps put that in perspective.)---> Don't use cash (or keep better track of your cash - my lesson to learn)---> Being Right is more important than Customer Service at this store.---> Keep all your paperwork (even though it may not be honored).PROS:---> One employee was exceptional and deserves credit. Sean was incredibly empathetic and helpful when I interacted with him (he has no part in my actual transaction or initial quote) and if he said he wo
