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January 2024 by Orchid Valera
I am speak Spanish was looking for person therefore speaking I am so Happy ? my and my and family enjoy DCU.
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December 2023 by Victor Fajardo III
Kasey helped me set up my Business Bank account for my start-up Neighbor Creative Co., and she was an absolute pleasure to work with. She was patient and super helpful in answering all of my questions and concerns. 5-star service for me and my business all of the way.
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November 2023 by Walter
Everytime I go there they are so accommodating. I made a couple large withdrawals for a used car purchases for my daughters without any warning. Each time they were so nice. Always multiple tellers with a smile. Ty
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November 2023 by Dale
What an absolutely horrible experience. I went through this credit union to get an auto loan and during the application they asked for the year, make, model, and mileage.They approved me for the amount needed to purchase the car and when I brought in the purchase agreement they told me they couldn’t even give me half what they approved me for. When I asked the assistant manager why they didn’t bother to check the car value before approving me for my loan and having me drive two hours one way he said “well we can’t just pay for a value check for every auto loan” what a load of crock.Avoid at all costs. This bank is a joke and the assistant manager is the most condescending cheap excuse for a human being I’ve ever met.
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November 2023 by Valerie LaVoice
Great mortgage and car loan rates. Excellent interest rate on Advantage savings account.
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September 2023 by Damion Burleigh
The worst banking experience I have ever had at the Manchester branch. Gives me an attitude because I don’t want to pay 3 bucks for aCheck. Ask for cash and she just plops it on the counter, no counting out the money. Horrible customer service. Closing my account.
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September 2023 by Nathan White
All of the tellers and employees are pretty good, but their phone service is terrible. Don’t bank with them unless you want to be on hold for at least 45 minutes with every single phone call.
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February 2023 by Catherine Gosselin
Great to have for the most part but freeze your account for making purchases two towns over. I travel for work so it is highly inconvenient
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April 2022 by Rebecca Wang
I have been a loyal customer of DCU since 2007. Unfortunately, their customer service has gone downhill over the past 15 years to the point of becoming downright unacceptable. These days, for any issue that comes up, you must wait on hold for 1-2 hours to speak to an agent who is obviously new and has no idea how to answer any of your questions. This morning, I waited in a queue for chat for 45 minutes before the chat disconnected, informing me that there is no agent available.
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April 2022 by Æon
2.5-3 hours to get a hold of DCU...we're not in the middle of pandemic yet I can call other banks and get someone on the phone within few minutes. Don't bother with this bank if you want to be on hold or hope they'll call back. Their follow-up is absolutely unprofessional.
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March 2022 by Tom Tarr
Where do I start? Every time I have an issue, which is certainly more than any other bank I've ever death with, I cannot get hold of someone to help. Today's example: I need to enable third party apps for a loan I am applying for. The chat help is 'too busy' and cannot accept me at this time. So I called the help desk, and it hung up on me... Recently, they upgraded their digital banking website and app. I cannot tell you how many emails they sent out about this, but it was more than 10. Unbelievable.
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March 2022 by J Tessier
Mortgages are a disaster with DCU. I attempted to refinance my primary residence with DCU after 7 month's I was told they would not be proceeding with the mortgage. With every question the application would go to the back of the line with underwriting. With every review another delay was caused. Over and over I was asked to produce pay stubs more financials over and over. The appraisal was late but then needed to be rewritten as it took so long to close it wasn't valid. The credit check expired and needed to be rerun multiple times hitting my credit and at no point could I get a straight answer as there's no ownership within the entire organization. I will never do this again and am now in the process of closing all my accounts with DCU after +20 years of being a member. This is how bad the service has become. Upon talking with others in the real estate industry I was told by multiple folks that it's widely known they can't close a lone on time. When considering offers for a recently for sale property I was steered away from anyone preapproved by DCU based on my own experience.
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March 2022 by Josh Carley
Wife and I are on vacation, the bank knows this already and our card still keeps getting declined even after talking to fraud prevention services. Extremely frustrating. At LEAST call me back instead of me waiting an hour for something YOU guys messed up on.
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November 2021 by Beck Sousa
I made an appointment to update information on my account. The bank was extremely busy so my appointment was a little late, about 15 minutes. No biggie, it’s a Friday. Alice was incredibly kind and apologized for the wait. She got everything done I needed to do quickly and efficiently while also being a super person to work with as a customer. Kudos to this place for having exceptional people like her in the branch.
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October 2021 by Nek0
2.5-3 hours to get a hold of DCU...we're not in the middle of pandemic yet I can call other banks and get someone on the phone within few minutes. Don't bother with this bank if you want to be on hold or hope they'll call back. Their follow-up is absolutely unprofessional.
