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March 2024 by Katerina Wilhelmi
I order the same thing every time I come, specifying very hard that I would like oatmilk instead of regular milk and often I am drinking my beverage with regular milk. I can taste the difference. Not only that but there is a ticket printed for the person making the beverage to read, which is supposed to help things like this from not happening. This Dunkins will make someone I'll with their lack of care; someone's gonna have an allergic reaction.
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March 2024 by David Martin
Good crew here never a
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March 2024 by Sean Frechette
Very good at making coffee perfectly as requested on custom orders. Thank you!
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January 2024 by Ashley Lawrence
I absolutely adore the front counter guy Will! He always makes sure we are taken care of and my 2 year old daughter gets the strawberry frosted with the most speinklesParking: It's a strip mall sorta think there's subway and a pizza place for neighbors... There's plenty of parking none of the spots are labeled for a specific establishment it's first come first parkedKid-friendliness: They have a kid approved menu. There's never been a time I've gone and there not be something the kids enjoy to eat
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January 2024 by Selina Castillo Akerman (Selina4LifeNH)
When I was getting ready to go in I saw one of the employees doing a little dance that was entertaining and cute. I commented when I went inside and told him he had a fan club! It's nice to see people enjoying themselves at work instead of people who have angry faces and don't seem to want to be
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December 2023 by D B
The people who work here are the worst employees I have ever encountered. They're rude have a hard time getting orders correct and slow. They need fire 90% of them, starting with the manager, and hire all new people.
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December 2023 by Daniel Aguilar
In the app they say, Monday free coffee and they are lies, they charge and deceive the
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November 2023 by Paula Hallee
Short handed some times. So it's a wait when ordering online even after ordering 15 minutes ahead of
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November 2023 by Ginny Bogert
It’s ok sometimes some undesirables hanging
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August 2023 by ANTHONY BODERO
You already know America runs on Dunkin' donuts ?
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August 2023 by Josh
Employee was almost too high to even help unlock the bathroom doors.
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July 2023 by Robyn Durkee
90% of the time is good customer serviceSkills at register.Food is kinda thrown together unfortunately,
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July 2023 by Mariah Katlin
I don’t like how employees are spoken to by management. Is one wants to smoke a cigarette or use their vape and they are not near the stores front door. There is ABSOLUTE no need to go to the employee who is trying to enjoy a stress free smoke break and tell them they can’t stand there and smoke. When they are no where near Dunkin’s door. I have worked for Dunkin’ Donuts for many years. And I have never been told by management to smoke by a dumpster. This poor girl needs a raise and management needs someone new.
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June 2023 by Stephen Priest
I was in the area and I had a freebie from the app. My order went smoothly though they forgot the lemon ? loaf slice. No biggie, it was easily fixed. Friendly service.The drama of the staff and customers reminded me of the sitcoms "Cheers ?" and "In Living Colour". This has to be the loudest Dunkin' I have ever visited.Plenty of parking ?️, free ? WiFi and drive thru available.
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June 2023 by Amanda Gallant
The ONLY reason I gave this Dunkins’ 5 stars is because NICOLE who was working front counter at the time of my visit. Tuesday 5-30-23 & 7:53 am. NICOLE gets the 5 stars. The coffee maker, working with Nichole, gets a -5. Because of the Bank being closed yesterday and my husband forgot to go to the ATM for me, I had to pay in change. Dunkins’ charges an $.30 for added swirls my coffee come to be more then usual. Oh I come from the Rochester New Hampshire area. My coffee is usually $4.22 today WO the whip cream it was $4.55 so I counted out extra change but there was a line of 5 people behind me so, NICOLE said I don’t think it charged you the whip just the extra Carmel. GREAT I said because that was an extra $.70. So, the lady working with her which I’m assuming is the manager, she wearing a black Fila sweatshirt, short hair all in braids, was yelling at her, the whole time in front of the whole store for everyone to hear her About not charging me an extra $.70 for my whip cream which I ended up finding and throwing in their tip jar, By the way. NICOLE also had a line behind me and she wasn’t worried about the $.70 and she was worried about getting the other customers out but she’s being belittled and be raided by either her manager which I’m pretty confident that it was or a coworker is absolutely ludicrous over $.70. Maybe if she wasn’t belittling and be raiding her employee, maybe she would not of messed up my coffee and totally forgot to put in eight creams, instead I got no cream because she was too busy, yelling at her employee or coworker. This isn’t the first time I’ve been in the store and the same lady is yelling at somebody. This is why I think this is the Manager and she was NOT in uniform, I tried calling and then I got told it’s a rush-hour call back. Now I managed a Dunkin’ Donuts on S. Main St. in Rochester for many years and then was a DM before changing careers Whoever this employee is, this Dunkin’ Donuts franchise should be humiliated that she NOT Nicole represents them, and their definition of customer satisfaction and service because if anyone represents a Dunkin’ slogan of customer satisfaction service, it was the young lady Nichole.500 Valley St, Manchester NH.
